Author Topic: Reference memory error 0X7C923845 and Win32 error  (Read 11136 times)

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taliscand

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Reference memory error 0X7C923845 and Win32 error
« on: January 06, 2011, 05:33:53 PM »
HELP!!!!  I cant get rid of the memory error 0X7C923845 and Win32 Error and my computer keeps freezing up! I spend half of my day shutting it down and restarting it and now I feel like I am very unproductive throughout my day.

Can someone...anyone help????


Offline Pondus

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #1 on: January 06, 2011, 05:41:51 PM »
Follow this guide form our expert malware remover Essexboy and post the log`s here (do not post in the guide )
http://forum.avast.com/index.php?topic=53253.0

To avoid using multiple post with copy and paste you have to attach the log`s
Lower left corner: Additional Options > Attach ( OTL.Txt and Extras.Txt. and Malwarebytes scan log)



Essexboy is usually in here from 8:00pm to 11:59pm  UK time

Tenko

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #2 on: January 06, 2011, 05:43:36 PM »
You may also consider Kaspersky's or Dr web's rescue disk as helping tools.

Take care

Regards,
              Tenko

taliscand

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #3 on: January 06, 2011, 06:07:56 PM »
I have tried just about everything possible including Kapersky.  I will try the recommendation by Essex Boy next and post the logs, etc.  Hopfully that will work

taliscand

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #4 on: January 06, 2011, 06:56:28 PM »
Here is my Malware log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5471

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/6/2011 9:43:56 AM
mbam-log-2011-01-06 (09-43-56).txt

Scan type: Quick scan
Objects scanned: 183355
Time elapsed: 43 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Tenko

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #5 on: January 06, 2011, 06:58:40 PM »
make a full system scan rather.

Regards,
              Tenko

Offline Pondus

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #6 on: January 06, 2011, 08:52:07 PM »
make a full system scan rather.

Regards,
              Tenko

From Malwarebytes forum
Quote
The quick scan will find any malware that's active on the system that MBAM is capable of detecting. The only real usefulness of the full scan is detecting the occasional trace that get's missed by the quick scan, and even that's pretty rare. According to one of the developers the quick scan catches 99.9% of the malware that MBAM will detect.
http://forums.malwarebytes.org/index.php?showtopic=10405&pid=50995&mode=threaded&show=&st=#entry50995
« Last Edit: January 06, 2011, 09:01:45 PM by Pondus »

Tenko

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #7 on: January 06, 2011, 09:10:29 PM »
thanks Pondus :)

taliscand

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #8 on: January 07, 2011, 12:17:12 AM »
Ok, I ran the full scan and this is my log:


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5471

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/6/2011 3:14:27 PM
mbam-log-2011-01-06 (15-14-27).txt

Scan type: Full scan (C:\|)
Objects scanned: 283645
Time elapsed: 3 hour(s), 40 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Any other ideas?????

Tenko

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #9 on: January 07, 2011, 12:20:41 AM »
try hitman pro

Offline Pondus

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #10 on: January 07, 2011, 12:24:29 AM »
Quote
Any other ideas??
yes...follow the suggestion in my first post

post the OTL log`s here and let Essexboy have a look

taliscand

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #11 on: January 07, 2011, 12:34:47 AM »
I have tried just about everything I can find online.  I am hoping you can help!
I have attached the OTL Log.  I have tried Hitman also
Thank you!

Offline Pondus

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #12 on: January 07, 2011, 12:40:24 AM »
Essexboy is notified, check back tomorrow

Offline essexboy

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Re: Reference memory error 0X7C923845 and Win32 error
« Reply #13 on: January 07, 2011, 07:20:20 PM »
You are showing drivers from AVG and Norton running on your system - this is not helping with the stability

Download AppRemover and run it.
 
Click Next >>

 
 
Ensure "Remove Security Application" is collected and click Next >>

 
 
AppRemover will scan all the security applications on your PC

 
Select Any AVG and Norton/Symantec entries from the applications offered and click Next >> twice.

 
Follow any further on-screen instructions. If asked to reboot,please do so.
.
ONCE DONE

Run OTL

taliscand

  • Guest
Re: Reference memory error 0X7C923845 and Win32 error
« Reply #14 on: January 07, 2011, 11:49:29 PM »
I was not able to find AVG in the list to remove.  I have completed all steps requested and attached the otl file.
Thank you for your help, what is the next step?