virus problems on family computer*help please*

[parachutestx]

Ill half to post it in 2 sections but here we go and this is on my moms comp which uses 98


Logfile of HijackThis v1.98.2
Scan saved at 4:20:13 PM, on 8/26/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\PROGRAM FILES\COMPAQ\DIGITAL DASHBOARD\DEVGULP.EXE
C:\CPQS\BWTOOLS\SCCENTER.EXE
C:\WINDOWS\ptsnoop.exe
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\SYSTEM\PRINTRAY.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZAPRO.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WINAMP\WINAMP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSDMN.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

[parachutestx]

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=2c00&s=consumer&LC=0409
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=2c00&s=searchbar&LC=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=2c00&s=searchbar&LC=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
O4 - HKLM\..\Run: [CPQInet] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\Run: [Digital Dashboard] C:\Program Files\Compaq\Digital Dashboard\DevGulp.exe
O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [LVComs] c:\windows\SYSTEM\LVComS.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [PP7600usb] C:\PAPRPORT\FBDirect.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [MiniLog] C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service
O4 - HKLM\..\RunServices: [MOSearch] c:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: America Online Tray Icon.lnk = C:\America Online 6.0\aoltray.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=2c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=2c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=2c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=2c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=2c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=2c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D04-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: AV Home - {06FE5D04-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
O12 - Plugin for .pps: C:\Program Files\Netscape\Communicator\Program\PLUGINS\NPQ00332.DLL
O12 - Plugin for .swf: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npswf32.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mp3: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npwinamp.dll
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ancestry.com/asfiles/files/install/MFImgVwr.cab
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/23962285f317ed717505/netzip/RdxIE601Arcade.cab
O16 - DPF: {4F96CE92-09EA-49D3-B478-F1892F6DCB6D} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialTempSetup1.0.0.6.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://whackdown2.pogo.com/applet/whackdown/whackdown-ob-assets.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/installers/pinstall/pinstall.cab
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet-5.9.1.28/gin/gin-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://klondike.pogo.com/applet-5.8.6.20/worldclass/worldclass-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://mahjong2.pogo.com/applet-5.8.6.20/mahjong/mahjong-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://peaks.pogo.com/applet-5.9.0.25/peaks/peaks-ob-assets.cab
O16 - DPF: {2C52AF58-B9B1-11D5-9DF6-00508B755B44} (AXClientUtil2 Control) - http://www.smartforce.com/v2.1/applications/liveplay/Activex/AXClientUtil.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo.com/applet-5.8.1.28/holdem/holdem-ob-assets.cab
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/static/weblaunch/weblaunch.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://waterwheel.pogo.com/applet-5.9.0.18/waterwheel/waterwheel-ob-assets.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

[DavidR]

Hi parachutestx,

A visit to Eddy's HiJackThis Info and Analysis pages, HijackThis log file analyzer would be helpful, follow the directions there and get back to us if you need more help....

David