I realize that this is going to likely be a ridiculous question, but after lurking for a few days, I can't seem to find an adequate answer.
Extremely short version of my office's story is as follows:
- We have a 28-user Avast suite that's expiring in a couple of weeks.
- I received an e-mail from Avast to renew with a 30% discount (cool!)
- I clicked on the link to get the 30% discount last week, but the discount does NOT show at all.
- I called various Avast support numbers for paying customers and was shuffled back and forth between Avast itself, a Sales department that was for an apparent reseller and then back to Avast with no resolution. No one could simply tell me how to get the 30% discount since the link didn't function.
- I then created a support ticket and... received a response! The response was.... nothing! Literally. The responder signed his name but put nothing else in the message.
- I also sent a message to Sales@avast.com and didn't receive a reply, but .... all of a sudden I am getting e-mails from a company called Foresite-USA (apparently a reseller of Avast) with the 30% discount.
My questions are thus:
1.) Is this how sales are processed at Avast? It's handed off to resellers? Last year, I purchased directly through Avast with no middlemen. Just curious if that's the way it works now.
2.) Is this "Foresite-USA" safe to use?
3.) Finally, why couldn't anyone at Avast simply send me a code for the 30% discount? I just don't get it.
Again, probably lame-o questions, but really wanted to get some feedback since I'm at a loss before purchase. Thank you for ANY feedback or help anyone can provide.
Sincerely,
Claudia
Hi, Avast's purchasing website can be a little difficult to navigate when it comes to renewals. I've had the same problem as you in the past.
Since they are in Prague, it's hard to call them and ask for a renewal (if you're in the US) so the resellers are nice because you get to speak to someone local, and get discounts for renewing.
The Foresite-USA company seems to be legit, at least they have their business address / contact information listed on their website, but I haven't used them before.
Hopefully, Avast will develop a way where we can "log-in" to a customer portal of some sort, so that we can view our licenses, make changes to our account, and renew licenses when needed. I think it would be a lot easier to just login to the portal and download the license to insert into the AMS server, rather than having to exchange emails and phone calls.
Anyway, just call the Foresite-usa company, explain the situation and see what they can offer you. If you don't like them, let me know and I'll give you the number for another US reseller that I have worked with in the past. They seemed ok.
