Author Topic: Fix a weird problem  (Read 2288 times)

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Offline Geomage73

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Fix a weird problem
« on: May 17, 2012, 07:30:14 PM »
Hello!

I have a weird problem. The scan now tab is empty (after a succesful uninstall and reinstall procedure) in Avast Internet Security. How shoul I possibly fix this?

Thanks in advance

Offline Pondus

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Re: Fix a weird problem
« Reply #1 on: May 17, 2012, 07:40:58 PM »
try running avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

did it work ?
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Offline Geomage73

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Re: Fix a weird problem
« Reply #2 on: May 17, 2012, 08:59:28 PM »
Hello Pondus

Thanks for the quick response, unfortunately, a repair through the suggested procedure didn't work in my system, anyway I leave the post open to suggestions and thank you again for the interest.

Offline Pondus

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Re: Fix a weird problem
« Reply #3 on: May 17, 2012, 09:01:05 PM »
what antivirus did you use before avast?
did you uninstall it before installing avast?
did you use a removal tool to clear any leftover files that may conflict?
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline Lisandro

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Re: Fix a weird problem
« Reply #4 on: May 17, 2012, 09:09:38 PM »
Did you boot after installing?
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Offline Geomage73

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Re: Fix a weird problem
« Reply #5 on: May 17, 2012, 10:23:55 PM »
I have rebooted the system, yes but it shows the same. I was using avg internet security in the past but I have removed it 1 year ago with your uninstaller. Actually I am using Avast internet security for 10 months with no problems. The last 3 days I was forced to uninstall it cause windows 7 have displayed a message that there is no antivirus in the system, while it was running. After uninstall and reinstall it I have lost the scan now options...

Offline Pondus

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Re: Fix a weird problem
« Reply #6 on: May 17, 2012, 10:27:08 PM »
Quote
I was using avg internet security in the past but I have removed it 1 year ago with your uninstaller
you mean the one found here ?  http://singularlabs.com/uninstallers/security-software/




try again removing avast using this ....run in safe mode and reboot   http://www.avast.com/uninstall-utility

install again and reboot
« Last Edit: May 17, 2012, 10:30:35 PM by Pondus »
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline Geomage73

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Re: Fix a weird problem
« Reply #7 on: May 19, 2012, 02:22:43 PM »
It worked!

I applied exactly the clean process and... bingo! The whole tab is full of options. Thank you very much Pondus you really saved me....!