Before I write about my problems -- why is Avast Support so bad about replying, or so good about not replying.
I have run free Avast for several years on 3 of my own systems as well as few friends' systems. I purchased AIS for 3 systems at the special price a little over a week ago. My 3 systems are 1) a laptop running Windows 7 Home Premium 32-bit, 2) a tower running Windows Media Center Edition (XP Pro), 3) a laptop running Windows XP Home Edition.
Avast technical people from India installed it remotely on the first of my systems last Friday (I believe) and I immediately detected that my most important application (a DOS application, MYM) was no longer running correctly -- acting like some of its data files were not there. The Avast guys tried various things like tweaking my User settings, fireway, Avast settings, to no avail. Then they reverted to free Avast and all was well with the DOS application. I reported this to Element 5 (the payment system), Avast support (via an online incident form and by direct email), and Avast sales. I have yet to hear from Avast support. Avast sales sounds willing to refund my money if I want.
Today I successfully installed AIS on the XP laptop.
Then I installed it on the Windows MCE tower computer. During the install I saw a quick error message which disappeared and the installation completed. I rebooted and insterted the license and it appears normal in many respects but I have no network connects to the Internet, the other computers, or my printer. I have looked at everything in Avast, Network device settings, etc. but no go. I replied about this to one of Avast sales' emails but have heard nothing since.
Any ideas?
Bernie