My behavior shield is going nuts,

[Patricia.K]

New OTL Scan Log is attached at the bottom.

While OTL was doing it's thing I was doing some research on the 'mywebsearch' thing, I found this page http://software-testing-zone.blogspot.com/2009/08/fix-mywebsearch-hijacked-firefox.html, looks like I might have to go thru the FireFox "about:config" and see if there is anything in there that shouldn't be.

[essexboy]

Hi Patricia could you resave the log as ANSI please rather than unicode

[Patricia.K]

OOPS,,,don't know how that happened,,,,

[essexboy]

Lets remove the AVP drivers now - how is it on the behaviour shield front ?

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  DRV - [2011/02/13 04:26:28 | 000,007,168 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\utmymjk3.sys -- (utmymjk3)
  [2011/02/08 21:32:59 | 000,002,152 | ---- | M] () -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\re37vhn0.default\searchplugins\qrobeit.xml
  [2011/02/13 12:24:07 | 000,001,072 | ---- | M] () -- C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\_uninst_setup_9.0.0.722_13.02.2011_12-11.exe.lnk
  [2011/02/13 04:26:28 | 000,007,168 | ---- | M] () -- C:\WINDOWS\System32\drivers\utmymjk3.sys
  [2011/02/13 03:01:23 | 091,614,016 | ---- | M] ( ) -- C:\Documents and Settings\Administrator\Desktop\setup_9.0.0.722_13.02.2011_12-11.exe
  
  :Files
  ipconfig /flushdns /c
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [EMPTYFLASH]
  [CREATERESTOREPOINT]
  [Reboot]

  
  
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

[Patricia.K]

Behavior Shield shows nothing new (attached at bottom).

[essexboy]

Would you like me to remove my tools and tidy you up now - or wait a few days ?

[Patricia.K]

How about I put this PC thru some tests, run every app and finish setting up the User and GUEST account, say Friday?

[essexboy]

Just shout Madam - your wish is my command 

[Patricia.K]

Just shout Madam - your wish is my command 

Anytime you are ready to give me instructions for removing the Combo Fix - OTL - Kaspersky VRT, I'm ready now.
Sorry for the delay, I've been very busy and haven't had a chance to finish the home PC.

[essexboy]

Time is not a problem and on a weekend doubly so 

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

 Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Click Start > Run  and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Run OTL again and hit the cleanup button.  It will remove all the programmes we have used plus itself.  AVPTool - just delete the programme from the desktop

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 24.
  
• Click the "Download" button to the right.
  
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  
• Click on Continue.
  
• Click on the link to download Windows Offline Installation (jre-6u24-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u24-windows-i586-p.exe and select "Run as an Administrator.")
  

SPRING CLEAN
 
Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check




Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
 
Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update
  

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?
Keep safe  :wave:

[Patricia.K]

Crap,,,did the OTL script and the PC locked up.
It ran fine and stopped at 'Processing Complete' with all the green bars lit up.
Cant close OTL, cant minimize it, cant type anything into the 'Custom Scans/Fixes' box.
No desktop shortcuts on the screen, cant get into windows.

Power down, Hard reset?

(((UPDATE)))
Double Crap,,,Pc went to sleep, woke it up, logged into ADMIN account, same thing, locked up, cant do anything!

(((UPDATE)))
PC went to sleep, woke it up, I'm on the log in screen now. ADMIN account shows that there are 2 programs running, USER and GUEST show nothing.

(((UPDATE)))
Did a hard reset and the system started, .txt file showed up on the ADMIN page.

(((UPDATE)))
I can not uninstall ComboFix from Start>Run>ComboFix /Uninstall>OK
I get a pop up "Windows cannot find 'ComboFix'. Make sure you typed the name correctly, and try again. To search for a file, click the start button, and then click Search"
Soooo, what next?

[essexboy]

So if I understand it, it got into some kind of loop when the final OTL ran ?

It can no longer find Combofix, that would suggest that OTL removed it

What is the current situation as I have never come across this before

[Patricia.K]

So if I understand it, it got into some kind of loop when the final OTL ran ?

It can no longer find Combofix, that would suggest that OTL removed it

What is the current situation as I have never come across this before

Still on the desktop.
RightClick>Properties>Size on disk: 4.06 MB

[essexboy]

Did you run OTL and hit the cleanup button ?

[Patricia.K]

Ok, finally got rid of OTL and ComboFix, after a dozen or so attempts. I just have Kaspersky left on the desktop, just deleted it as well.

Made sure that hidden file and folders are just that.

Tried to automatically update Java from FireFox update, 'Tools>Add-ons>Extensions>Find Updates' didn't work??? I will report this bug to them.
Updated Java manually.

Disk Defrag Done.

MBAM is on my PC as a permanent 'On Demand Scanner'.

File Hippo is not needed (I hope) as FireFox should do the updates for the Add-Ons and Extensions automatically (will keep an eye on this).

I have avast! 6.0 and Online Armor 4.5.1, they update automatically.

Microsoft Windows Update is set to 'Automatic - Once A Week'.

"How did I get infected in the first place?", my kid seems to think that a PC is the same as texting on his phone, he clicks on any link and surfs without paying attention to the WOT ratings. He doesn't understand that a pc needs maintenance, doesn't care ether. One more time doing all this and he's off this pc for good, he will have to purchase and maintain it himself.

Thank you for your time and effort.
Pat K.