Sandbox issues on Free V6

[Baz8755]

Today I upgraded to latest version of Avast.

I then tried to use a program called "1st page 2000 by Eversoft", this is a program I have been using for around 10 years on a weekly basis.

Avast now prompts whether or not to sandbox it:-
 I selected yes first of all to see what it would do, my PC hung.
 I rebooted and this time selected no, my PC hung again.
 I rebooted and this time turned off sandboxing completely, ran the program and my PC hung.
 Reeboted again turned on sandboxing, disabled Avast, all OK. I then came out of the program, renabled avast, re-ran the program. Still OK.
 I restored a Ghost image of my machine take prior to Avast upgrade, all ran OK.
 Upgraded Avast problems returned.

In Summary, it would appear that Sandboxing/Avast 6.0 have some issues and the solution to my problem is not to turn off/on Sandboxing but to disable Avast, start the program, exit the program, restart Avast re-run program. All is then well until reboot.

Baz.
Using Win XP Pro fully patched up to date

[random99]

Having similar issues here. Avast challenges on several programs and whether I say yes or no, it doesn't end well. Machine, Windows XP, hangs strangely and doesn't reboot. I have to manually power off. Turning off autosandboxing did not fix. I have disabled the File System Shield completely and the machine seems stable now.

[igor]

Would it be possible to create and upload a full memory dump, made at the moment the machine is frozen?
The description of the process is here (provided you have a PS/2 keyboard, not USB):
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71

[Baz8755]

It should be noted that my machine is running zonealarm, but it was playing nicely with Avast 5

I will try and get a dump tomorrow

Baz

[Baz8755]

Sending dump now, might take an hour to upload

[Vlk]

See it coming. What's the exact size of the file?

Thx.

[Baz8755]

273,965KB

11 Minutes remaining 

[Baz8755]

Finished

[random99]

I'll put together a dump also and upload it when I can.

[Vlk]

Baz8755, this is clearly a conflict between avast and a process called ISWSVC.exe. A bried search on Google suggests that ISWSVC.exe is part of ZoneAlarm ForceField. Are you running this application?

Let me think what could be done about this.

Thanks
Vlk

[Baz8755]

As I am running Zonealarm then I would say that is a distinct possibility. Have reverted back to Avast 5 for now and no conflict exists 

[Vlk]

Actually, I don't think this is new to v6.
The hang occured when you ran the following app:

C:\Program Files\Evrsoft\1st Page 2000\1stPage.exe


It is quite likely that the system will hang (when you do this) even with avast 5.x.


Thanks
Vlk

[random99]

I am also running ZoneAlarm, ZA Pro version 8.8.059.000. Also had no problems with this ZA version and Avast! v5.

[Baz8755]

1st Page only stops working when using Avast 6.

Currently works fine on a ghost image I took of my PC a week ago using Avast 5. As soon as I upgrade to Avast 6 it stops working

[Vlk]

1st Page only stops working when using Avast 6.

Currently works fine on a ghost image I took of my PC a week ago using Avast 5. As soon as I upgrade to Avast 6 it stops working

Really? V5.x with the latest defs?

I have to say that this is somewhat surprising (taking into account the findings from the  dump). The problem is clear, but I don't think any of this has changed in v6, really. Anyway, we will try to simulate the problem in our lab and find a solution asap.


Many thanks for your help so far.
Vlk