Unable to open browser in safe zone

[sarva]

I cannot start the browser in safe zone. Please help me to solve this problem
My system configuration is
win 7 home premium 64bit
4 gb ram
I3 processor
 

thank you

[Lisandro]

What's the error message? What happens?

[sarva]

It will not show any error messages. It was working fine when I installed it. from 2 days, when I start the safe zone it starts but browser does not start. that's it.

[Lisandro]

It will not show any error messages. It was working fine when I installed it. from 2 days, when I start the safe zone it starts but browser does not start. that's it.

Do you have this file in your computer?
<avast>\sfzone\SafeZoneBrowser.exe
Maybe something get corrupted in your avast installation.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

[sarva]

Thanks a lot Tech. I repaired it.Its working fine now thank you

[Lisandro]

Thanks a lot Tech. I repaired it.Its working fine now thank you

You're welcome. Feel free to come back any time you need help or just to change experiences

[dlipp]

My safe zone browser does not work either.
I have avast installed on three computers.
I am routinly forced to uninstall avast then reinstall, just so we can use safezone.
Currently safezone is not working on this machine.
My avast safezone directory does contain the file executable for safezonebrowser.
I have used the repair option in windows add/remove programs - did not work.
Our machines are running Win7 pro/ult 64bit.

Symptoms:
Open safe zone - safe zone opens.
click to open browser - curser turns to busy as if processing request - browswer does not open.
 
Please advise.

[Lisandro]

I have used the repair option in windows add/remove programs - did not work.

Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

[dlipp]

I am using Avast Internet Security, not Avast Free. I posted here because I did a search for my issue, and instead of starting a new post... File to big.

19:40:38 min/gen  Started: 04.05.2011, 19:40:38
19:40:38 min/gen  Running setup_ais-443 (1091)
19:40:38 nrm/sys  Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
19:40:38 nrm/sys  Memory: 17% load. Phys:3444036/4189040K free, Page:4194303/4194303K free, Virt:2045176/2097024K free
19:40:38 vrb/sys  Computer WinName: SANDRA-PC
19:40:38 min/sys  Windows Net User: SYSTEM
19:40:38 min/gen  Cmdline: /checkupdate /verysilent
19:40:38 vrb/gen  DldSrc set to inet
19:40:38 vrb/gen  Operation set to INST_OP_CHECK_UPDATE
19:40:38 min/gen  Old version: 443 (1091)
19:40:39 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
19:40:39 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a02692 (72413M free)
19:40:39 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
19:40:39 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1091;p)
19:40:39 vrb/sys  Computer DnsName: Sandra-PC
19:40:39 vrb/sys  Computer Ip Addr: 192.168.1.101
19:40:39 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (72413M free)
19:40:39 nrm/int  SYNCER: Type: use IE settings
19:40:39 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:39 vrb/pkg  Part prg_ais-443 is installed
19:40:39 vrb/pkg  Part vps_win32-11050401 is installed
19:40:39 vrb/pkg  Part setup_ais-443 is installed
19:40:39 vrb/pkg  Part jrog-a7 is installed
19:40:39 vrb/pkg  Part jrog2-1ea is installed
19:40:39 vrb/gen  LoadState: Edition=3
19:40:39 min/gen  Old version: 443 (1091)
19:40:42 vrb/fil  SetExistingFilesBitmap: 890->495->495
19:40:42 min/gen  GUID: e356c8d8-86eb-4af2-9b2c-3d64fb31caf5
19:40:42 nrm/gen  Server definition(s) loaded for 'main': 297 (maintenance:0)
19:40:42 nrm/gen  SelectCurrent: selected server 'Download743 AVAST5 Server' from 'main'
19:40:42 nrm/int  SYNCER: Type: use IE settings
19:40:42 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:48 nrm/int  Used server: http://download743.avast.com/iavs5x
19:40:48 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
19:40:48 min/fil  servers.def.vpx not changed, 1302794162
19:40:48 nrm/gen  Server definition(s) loaded for 'main': 297 (maintenance:0)
19:40:48 nrm/gen  SelectCurrent: selected server 'Download314 AVAST5 Server' from 'main'
19:40:48 nrm/int  SYNCER: Type: use IE settings
19:40:48 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:48 nrm/int  Used server: http://74.86.186.6/iavs5x
19:40:48 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
19:40:48 min/fil  prod-ais.vpx not changed, 1304533289
19:40:48 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
19:40:48 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
19:40:48 vrb/pkg  LoadPartInfo: jrog2 = jrog2-1ea returned 00000000
19:40:48 vrb/pkg  LoadPartInfo: program = prg_ais-443 returned 00000000
19:40:48 vrb/pkg  LoadPartInfo: setup = setup_ais-443 returned 00000000
19:40:48 vrb/pkg  LoadPartInfo: vps = vps_win32-11050401 returned 00000000
19:40:48 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\DataFolder=C:\ProgramData\AVAST Software\Avast
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\Version=6.0
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\VersionShort=6.0
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\SetupVersion=1091
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
19:40:48 vrb/reg  Set registry: Software\AVAST Software\Avast\Product=ais
19:40:49 nrm/pkg  Transferred: files 2, bytes 0, time 5538 ms
19:40:49 nrm/pkg  Retries: total 0, files 0, servers 2
19:40:49 vrb/fil  NeedReboot=false
19:40:49 min/gen  Return code: 0x20000001 [Nothing done]
19:40:49 min/gen  Stopped: 04.05.2011, 19:40:49


19:40:49 min/gen  Started: 04.05.2011, 19:40:49
19:40:49 min/gen  Running setup_ais-443 (1091)
19:40:49 nrm/sys  Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
19:40:49 nrm/sys  Memory: 23% load. Phys:3197352/4189040K free, Page:4194303/4194303K free, Virt:2045176/2097024K free
19:40:49 vrb/sys  Computer WinName: SANDRA-PC
19:40:49 min/sys  Windows Net User: SYSTEM
19:40:49 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0"   /limitcpu  
19:40:49 vrb/gen  DldSrc set to inet
19:40:49 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
19:40:49 min/gen  Old version: 443 (1091)
19:40:49 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
19:40:49 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a03868 (72409M free)
19:40:49 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
19:40:49 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1091;p)
19:40:49 vrb/sys  Computer DnsName: Sandra-PC
19:40:49 vrb/sys  Computer Ip Addr: 192.168.1.101
19:40:49 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (72409M free)
19:40:49 nrm/int  SYNCER: Type: use IE settings
19:40:49 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:49 vrb/pkg  Part prg_ais-443 is installed
19:40:49 vrb/pkg  Part vps_win32-11050401 is installed
19:40:49 vrb/pkg  Part setup_ais-443 is installed
19:40:49 vrb/pkg  Part jrog-a7 is installed
19:40:49 vrb/pkg  Part jrog2-1ea is installed
19:40:49 vrb/gen  LoadState: Edition=3
19:40:49 min/gen  Old version: 443 (1091)
19:40:49 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
19:40:49 min/gen  GUID: e356c8d8-86eb-4af2-9b2c-3d64fb31caf5
19:40:49 nrm/gen  Server definition(s) loaded for 'main': 297 (maintenance:0)
19:40:49 nrm/gen  SelectCurrent: selected server 'Download316 AVAST5 Server' from 'main'
19:40:49 nrm/int  SYNCER: Type: use IE settings
19:40:49 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:49 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1091;p)
19:40:49 nrm/int  Used server: http://173.193.216.77/iavs5x
19:40:49 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
19:40:49 min/fil  servers.def.vpx not changed, 1302794162
19:40:49 nrm/gen  Server definition(s) loaded for 'main': 297 (maintenance:0)
19:40:49 nrm/gen  SelectCurrent: selected server 'Download626 AVAST5 Server' from 'main'
19:40:49 nrm/int  SYNCER: Type: use IE settings
19:40:49 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:40:49 nrm/int  Used server: http://74.55.70.154/iavs5x
19:40:49 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
19:40:49 min/fil  prod-ais.vpx not changed, 1304533289
19:40:49 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
19:40:49 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
19:40:49 vrb/pkg  LoadPartInfo: jrog2 = jrog2-1ea returned 00000000
19:40:49 vrb/pkg  LoadPartInfo: program = prg_ais-443 returned 00000000
19:40:49 vrb/pkg  LoadPartInfo: setup = setup_ais-443 returned 00000000
19:40:49 vrb/pkg  LoadPartInfo: vps = vps_win32-11050401 returned 00000000
19:40:49 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
19:40:50 min/gen  Customer 32048255
19:40:58 min/int  submit has nothing to send
19:40:58 nrm/pkg  Submit: files 0, bytes 0, time 0 ms
19:40:58 nrm/pkg  Submit success: files 0, bytes 0, time 0 ms
19:40:58 nrm/pkg  Transferred: files 2, bytes 0, time 187 ms
19:40:58 nrm/pkg  Retries: total 0, files 0, servers 2
19:40:58 vrb/fil  NeedReboot=false
19:40:58 min/gen  Return code: 0x20000001 [Nothing done]
19:40:58 min/gen  Stopped: 04.05.2011, 19:40:58

[Lisandro]

Your log seems ok. I can't really image what is going on...

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

[dlipp]

Thanks for the response. I will follow your instructions. I have no doubt, this will fix the issue. As I stated in a previous post, I uninstall and reinstall Avast every few months because the safezone always stops working and a fresh install always fixes it.
I highly doubt this is an isolated issue because I experience the exact same problem on the three different PC's(desktops and laptops) that we use Avast on.
I really like avast and will NOT stop using it. I will simply continue to uninstall and reinstall as needed, if a fix cannot be found.

[ferka]

Also I am Unable to use browser because of:
"the exception Breakpoint
A break point has been reached.
(0x80000003) occurred in application at location 0x5fe1c1d0
Click on Ok to terminate the program.

How can I solve this problem.
Thanks