Author Topic: (SOLVED WITH 6.0.1044)_1035/B:loop scan on file avastui.exe and hangs system.  (Read 8941 times)

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GaAs

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Hi all.
After I install 6.0.1035 on the 6.0.1000, the my test system (other pc):
1) avservice.exe action a infinite loop scan of the avastUI.exe;
2) the AvastSvc use most cpu;
3) after, the system hang.
Is impossible use the osrbang.exe or a other program for create the dump of memory.
I reinstalled the 6.0.1000.
And now?
« Last Edit: March 24, 2011, 09:55:18 AM by GaAs »

Offline Vlk

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #1 on: March 21, 2011, 06:45:18 PM »
Obviously some program keeps opening the AvastUi.exe file. Someone reported here that e.g. PC Tools firewall can be doing this. Do you have PC Tools firewall installed? (or any other 3rd party firewall)?
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GaAs

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #2 on: March 21, 2011, 06:48:24 PM »
Obviously some program keeps opening the AvastUi.exe file. Someone reported here that e.g. PC Tools firewall can be doing this. Do you have PC Tools firewall installed? (or any other 3rd party firewall)?

No, absolutely nothing.
I have no idea how to help you.
« Last Edit: March 21, 2011, 06:56:41 PM by GaAs »

GaAs

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #3 on: March 22, 2011, 02:49:55 PM »
Hi All.
Any suggestions?

doktornotor

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #4 on: March 22, 2011, 03:04:25 PM »
Yeah, get something like Process Monitor and find out what's opening AvastUI.exe all the time.

Nesivos

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #5 on: March 22, 2011, 03:13:55 PM »
It seems from your signature and post that you are now using Avast Pro 6.0.1035

I have never used Avast Pro so maybe the directory path for AvastUI.exe shown in your picture is different than it is for AIS 6.0.1035

Here is the directory path for AvastUI.exe on my computer.  Program Files\AVAST Software\Avast\AvastUI.exe

I am not sure why you would have the directory path for the AvastUI.exe in 6.0.1035 shown in your picture.

Does someone know if the directory path shown in the picture is correct?

I would also do search of your HDD to see if you have more than one copy of AvastUI.exe


« Last Edit: March 22, 2011, 03:15:47 PM by Nesivos »

thisiscool

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #6 on: March 22, 2011, 03:25:09 PM »
ok, here's a good solution:
download unlocker v1.9.0
go to the file location , in your case avastui.exe (as mentioned in the reply above me)
press right click > unlocker
and you will see which file executes avastui.exe + you will be able to unlock the file whenever you need to or any other file you want to unlock!
done :)

doktornotor

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #7 on: March 22, 2011, 03:43:51 PM »
It seems from your signature and post that you are now using Avast Pro 6.0.1035
I have never used Avast Pro so maybe the directory path for AvastUI.exe shown in your picture is different than it is for AIS 6.0.1035

It depends on clean install of v6 vs. upgrade from v5. Has nothing to do with the issue at hand otherwise.

Offline danny96

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #8 on: March 22, 2011, 06:37:37 PM »
I suggest to delete remains of old Avast! 5 version. Or try to repair avast!
isn't this part on your computer? Program files\Alwil software... ?
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Offline Lisandro

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #9 on: March 22, 2011, 06:42:35 PM »
I suggest to delete remains of old Avast! 5 version.
Use latest version of avast! Uninstall Utility.
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Offline danny96

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #10 on: March 22, 2011, 06:44:24 PM »
I suggest to delete remains of old Avast! 5 version.
Use latest version of avast! Uninstall Utility.
1) why you sent it to me ? :P
2) isn't that utility deleting Avast! 6 as well?
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doktornotor

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #11 on: March 22, 2011, 06:46:35 PM »
Why are you even suggesting uninstalling?!  ??? The path is normal after upgrade from v5 to v6.

Offline Lisandro

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #12 on: March 22, 2011, 06:51:38 PM »
1) why you sent it to me ? :P
Just trying to help, quoting your answer. Nothing more, nothing less...

2) isn't that utility deleting Avast! 6 as well?
Yeah, you need to choose the avast version (from 4 to 6).
You'll need to reinstall version 6 after that, most probably (not tested personally).
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Offline DavidR

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #13 on: March 22, 2011, 06:55:04 PM »
<snip>
1) why you sent it to me ? :P
2) isn't that utility deleting Avast! 6 as well?

2. It is a multi version uninstaller, but you select which version to uninstall, it doesn't uninstall versions at once.

As doktornotor mentions, an update from avast 5 to avast 6 rather than a clean install will retain some of the old data/registry locations as it is too big a job trying to change all the registry entries. A clean install of avast 6 is in c:\Program Files\AVAST Software\Avast\ otherwise it would be c:\Program Files\Alwil Software\Avast5\
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Offline danny96

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Re: 6.0.1035/B: loop scan on file avastui.exe and hangs system.
« Reply #14 on: March 22, 2011, 06:59:13 PM »
<snip>
1) why you sent it to me ? :P
2) isn't that utility deleting Avast! 6 as well?

2. It is a multi version uninstaller, but you select which version to uninstall, it doesn't uninstall versions at once.

As doktornotor mentions, an update from avast 5 to avast 6 rather than a clean install will retain some of the old data/registry locations as it is too big a job trying to change all the registry entries. A clean install of avast 6 is in c:\Program Files\AVAST Software\Avast\ otherwise it would be c:\Program Files\Alwil Software\Avast5\
Never tried this tool...
Yeah avast! 6 dir is in AVAST software, but avast! 4/5 in ALWIL software
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