Author Topic: I REMOVED FILES: False positive issue  (Read 2813 times)

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Offline idieguez

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I REMOVED FILES: False positive issue
« on: April 12, 2011, 08:43:20 AM »
Hi,

I am an afected user of false positive issue. I update before to analize my computer, but didn't exist the next update to solve fix.

I analized computer (quick analysis), and I removed all files (not chest or trunk, I don't know the translate of this word). Hoy can I restore there files?

I reported my problem in blog entry (blog.avast.com/2011/04/11/false-positive-issue-with-virus-defs-110411-1), and "vlk" say my that I write in forum.

Thank you very much. I hope this problem HAVE  A SOLUTION.

Regards!

Offline Asyn

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Re: I REMOVED FILES: False positive issue
« Reply #1 on: April 12, 2011, 08:51:30 AM »
Use your latest system restore point.
Your lost data will be restored.
asyn
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Offline idieguez

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Re: I REMOVED FILES: False positive issue
« Reply #2 on: April 12, 2011, 08:55:10 AM »
Thank you,

but exist other solution? My latest system restore point have some days, I don't stay sure... :S

Offline Asyn

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Re: I REMOVED FILES: False positive issue
« Reply #3 on: April 12, 2011, 08:58:42 AM »
Thank you,

but exist other solution? My latest system restore point have some days, I don't stay sure... :S

If you did delete the files, there's no other option.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: I REMOVED FILES: False positive issue
« Reply #4 on: April 12, 2011, 09:01:18 AM »
Did you check in the avast virus chest section to see if the file is still there, IF you deleted to the chest.
ASUS G75VX-T4153H | Avast Premium v21.8.2487 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline idieguez

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Re: I REMOVED FILES: False positive issue
« Reply #5 on: April 12, 2011, 09:02:51 AM »
Ok.

Yesterday, I sent you some recommendations through Twitter:

@avast_antivirus You should be informed immediately by Twitter and your blog. Too bad... :S

@avast_antivirus An IDEA: module in Avast! to warn about problems about this. With this module, when you detect, you can alert to users...

Offline idieguez

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Re: I REMOVED FILES: False positive issue
« Reply #6 on: April 12, 2011, 09:07:02 AM »
My virus chest is empty! :S

Offline Lisandro

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Re: I REMOVED FILES: False positive issue
« Reply #7 on: April 12, 2011, 01:46:12 PM »
Direct deleting is never the better option... You can't recover files...
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