Author Topic: So having two issues with AVAST! (Free and Pro Antivirus)  (Read 10632 times)

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Offline PhantomMinaX1

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #15 on: October 12, 2012, 12:24:29 AM »
I did it! I followed your instructions and was able to find the malware causing the problems! I destroyed it and after rebooting, avast finally worked! I will post the final logs just in case. Thank you so much for all your help!


Offline mchain

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #16 on: October 12, 2012, 02:52:35 AM »
hi PhantomMinaX1,

Very tricky one, that. 

Not often we see one exactly like yours.

Wait for essexboy's all clear.  Once you are clear, you should be able to install Avast! with little to no problems.  Glad to help here.  Come back if any other problems come up.

EDIT:  Ooops, sometimes I read too fast for my own good.   ;D
« Last Edit: October 12, 2012, 03:57:14 AM by mchain »
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline essexboy

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #17 on: October 12, 2012, 11:28:30 AM »
OK it looks like combofix has been upgraded to kill this one.  Could I have a final OTL run please to confirm that all is clear

Offline PhantomMinaX1

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #18 on: October 13, 2012, 05:09:44 PM »
Currently I am on a trip with my family so I am unable to do the OTL scan at the moment. Once I return home, I'll run the scan and report back. Sorry about that!

Offline essexboy

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #19 on: October 13, 2012, 06:11:15 PM »
No problem, family rules  ;D

Offline PhantomMinaX1

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #20 on: October 15, 2012, 03:58:26 AM »
Alright I apologize for the delay, here is the OTL file you asked for! Hopefully everything is fine~

Offline essexboy

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Re: So having two issues with AVAST! (Free and Pro Antivirus)
« Reply #21 on: October 15, 2012, 04:53:39 PM »
Looks good

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: