Author Topic: Trial Period expires after 2 (two) days & registration impossible ...  (Read 18353 times)

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Offline Pondus

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #15 on: April 23, 2011, 01:14:04 AM »
Quote
Current registration will expire on: 20.05.2011 12:00:03
Date of Registration: 20.04.2011 12:00:03

There must be something wrong when THIS happens!!! Look at the timestamps!
Is the computer time / day / month / year correct ? ...... if not adjust and reboot

SafeSurf

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #16 on: April 23, 2011, 01:16:12 AM »
Have you tried to register from within the Avast GUI?  There is a button "Register."  Click on it and another window opens up.

Offline Para-Noid

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #17 on: April 23, 2011, 01:25:54 AM »
Have you tried to register before you "cannot" as in your OP.
This is getting very confusing. Why can't you register right away? I get it, you must use euros but how long does it take to register? Less than thirty seconds. Try a system restore, then try again. You need to be more specific.
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Offline Para-Noid

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #18 on: April 23, 2011, 01:27:09 AM »
Hmm ... what difference should a different internet connection make? I have here a 20MBit cable connection ...
That should handle what you are doing and registration.
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Kakadu

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #19 on: April 23, 2011, 02:26:03 AM »
Have you tried to register from within the Avast GUI?
As described: YES - and it did not work!

There is a button "Register."  Click on it and another window opens up.
And it closed after some seconds - and that was it - nothing more happened - as described before!

Have you tried to register before you "cannot" as in your OP.
Why shoud I? I first want to know that everything works fine - and in case something goes wrong and I have to reinstall the system again, I don't want to spoil a registration; so registration can wait until it is clear that all is working fine as it should!

This is getting very confusing. Why can't you register right away?
Ask me something easier to answer, please!

I get it, you must use euros but how long does it take to register? Less than thirty seconds. Try a system restore, then try again. You need to be more specific.
Sorry, no - you did not get it! Here in my "fixed place" I have a thick 20MBit cable connection. But this is a portable device that is often on the net with not so thick or even very thin GSM lines. And I use some GSM-tarifs that you have to pay several euros at once - just for going online. I don't want to spend several euros just for an update that can wait until I am again in my "fixed place".

Quote
Current registration will expire on: 20.05.2011 12:00:03
Date of Registration: 20.04.2011 12:00:03
... this product must be registered within 0 days

There must be something wrong when THIS happens!!! Look at the timestamps!
Is the computer time / day / month / year correct ? ...... if not adjust and reboot
There seems to be a problem with time: last virus-update was today (22.04.2011) at 18:17:16 just after power-up again. This afternoon I was installing a different operating system on a different partition - that other OS has some disturbances with time, it always sets the clock two hours in advance - but as soon as any of the OSs synchronize with any ntp-server, they again have correct time. When having used windows (this OS) and booting in the other OS, the clock has 2h too much just until synchronizing with any ntp-server; when changing back to this OS, the clock lacks 2h - again just until synchronizing with ntp-server. It seems that Windows treats the device-time as local time and the other OS treats it as UTC ...

... I fixed it now so that windows also treats it as UTC ...

But first time that this problem occurred was somewhen in the afternoon - and since then, there was at least one virus-database update in the evening.

Anyway: the behaviour of AVAST is problematic. It should warn that something with time seems to be weird - and wait until the user can resolve it, and not just claim that trial period is over.

Now it is showing that registration has to be done in 28 days - and clicking on the button makes appear the appropriate registration form ...
« Last Edit: April 23, 2011, 02:44:04 AM by Kakadu »

Offline Para-Noid

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #20 on: April 23, 2011, 02:58:44 AM »
Register and then try. If you don't like avast you can always uninstall using http://files.avast.com/files/eng/aswclear.exe

I have a feeling you are making something simple, difficult.  ???
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Kakadu

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #21 on: April 23, 2011, 12:48:11 PM »
Register and then try.
No, not yet - and I had my reason for it; I wanted to find out more ... and I was right to wait with registering as now the source of the problem is found: a clock/time-problem with built-in hardware-clock ... As two different operating systems are on that Netbook and one was treating hardware-clock-time as local time and the other one as UTC, AVAST got a mess with it. Consequence of AVAST was in that case (time/clock-inconsistency) to just block not only protection, but also ask for an immediate registering - even if trial period was still lasting 28 days (now I have again these 28 (or now 27) days as trial period).

In my eyes THAT behaviour is not acceptable. AVAST should report an error and tell the user that there might me some time/clock-problem to give the user the opportunity to resolve it - and if after a certain time (let's say at least two hours more than the time difference at international date line that is more than 24 hours) the problem is still not resolved and AVAST is still having a time problem, blocking might a solution. I also consider it as problematic if AVAST stops protection when time error is just 2 hours as this can happen without any intent of cheating (I assume it might be a cheat-protection against time/clock-cheating to use time-dependent software without paying the fee). I consider the behaviour here as a too severe cheating protection - having the potential to question the reliabilty; and THAT is pure poison for a security software - speically in a trial period.

A less patient user (with less good experience with AVAST) would only have uninstalled AVAST and taken AVG or some other AV-product ... and that cannot be the intent of AVAST!

Question: how does AVAST behave if you pass the international date line between Tonga or Kiribati and French Polynesia (where you have to set back your watch for more than 24 hours) when being still in trial mode - or just travelling from east to west (where you have to set back your clock/watch).  The experience here lets assume that AVAST will block protection and ask for immediate registration - and additionally only allow offline-registration, no online-registration ... What happens in both cases: with a) OS treats hardware-time as local time and b) OS treats hardware-time as UTC ... What happens then? Additionally the registration screen is not unproblematic and misleading: if you don't have big contrast on your pc-screen you don't see that all three parts of the page are closed - even if there is a register-button. I first was assuming that the first part was open - and therefore the others also - but there would not be anything to be displayed in the others. In my eyes that page has to be improved so that it is clearly visible what is open and what not - and there shold not be any element below if a part is closed, i.e. there should not be any element between two openable parts when both are closed.

If you don't like avast you can always uninstall using http://files.avast.com/files/eng/aswclear.exe
I'not using AVAST for nothing since many years! And I had best experiences with it - besides some minor "misbehaviours" (I remember the case where AVAST was treating EVERY running application as Virus; that was once during the night (in Europe), and with big intervention in the forum here, within some 1-2 hours, the update was retired and only those people that had running machines between 1h and 3h in the morning were affected). And some minor flaws like those two here. That's not peanuts - but these are things that always can happen, specially with a software that permanently updating is just a part of it. That's not the problem.

And I would like a slightly different behaviour when using manual virus-update: I don't like the permanent acclamation-mark in the tray icon that appears even when your virus-database is brand new and totally up-to-date - and I don't like the "warning" that wants to force you to set to automatic virus-updates. And I don't like the big window that ALWAYS appears when updating the virus-database manually. Better solution would be to show the acclamation mark as soon as there is a new virus-update that is not yet installed. And as soon that is installed, the acclamation mark disappears - to reappear at the moment of a new virus database etc. It is a big difference if update is set "tell, warn, announce, give the user the immediate possibility to update" etc. compared just to have turned the update totally off. AVAST treats these two cases (update off and "ask for updating as soon as an update is ready") the same - and that cannot be the solution!!!

And I also don't like that if you leave your action-preferences to "default" (affected) files are deleted (I still remember the treatment of any running application of that "night bug" - when just clicking OK at the warning, you were damaging every running application and the system). In that context, I would like to have the possibility to set ALL action-prefs at once. I am thinking of two or three preference-default-variations that you can set with "one click", one for the "computer-users" and one for the "technicians/specialists" or else. It always takes about half an hour just to configure every single "action-preference" to set to
 1) repair (if possible) 2) move to chest 3) block
 1) ask 2) 3) move to chest 3) repair (if possible)
 1) ask 2) 3) move to chest 3) block
 1) repair (if possible) 2) move to chest 3) delete
etc.
default is
 1) move to chest 2) delete ... What I cannot allow - in no case!! That preference makes me not to recommend people to install AVAST themselves, but to let me install it. If they don't change these preferences, they risk damaging their software AND operating-system.

The thing is that usually a user sets all setting to the same pattern - so it would be elegant to have a "central action-behaviour setting" that applies to all actions - but still allowing to set every single action-behaviour separately if needed.

It would spare lots of time if I could: a) install AVAST, b) set "central action-behaviour" to what I prefer, and c) change some single action-behaviour that I want to have different from the main pattern.

I don't think that this is too much work to implement (as version 4.8 had some more comfortable configuration settings).

Otherwise I only have best experiences with AVAST, and all PCs where I have recommended it or even installed it never had a serious problem or infecttion.

I have a feeling you are making something simple, difficult.  ???
I don't think so - I assume I just found a quite rare flaw of AVAST that is just at the border between inconvenience and bug ... and sometimes quite a lot of details are needed to outline some unexpected behaviour.
« Last Edit: April 23, 2011, 12:52:33 PM by Kakadu »

Offline Ashish Singh

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #22 on: April 23, 2011, 01:18:30 PM »
Is this guy a literature fan...? he writes essay very good :-[   Embarrassing  :-[
Could write in short ( I think)
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Offline essexboy

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #23 on: April 23, 2011, 02:01:47 PM »
Quote
In my eyes THAT behaviour is not acceptable. AVAST should report an error and tell the user that there might me some time/clock-problem to give the user the opportunity to resolve it
How ? Avast takes the time from the system - not from an online clock

Hermite15

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #24 on: April 23, 2011, 02:50:52 PM »
thought April fools day was 22 days ago ???

Kakadu

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #25 on: April 23, 2011, 03:01:39 PM »
Quote
In my eyes THAT behaviour is not acceptable. AVAST should report an error and tell the user that there might me some time/clock-problem to give the user the opportunity to resolve it
How ? Avast takes the time from the system - not from an online clock
But then what's the reason for showing that behaviour with blocking shields and setting trial period to zero? What is the criteria that AVAST is stopping trial period? There must be any reason, and it seems to be time. What is the source of that? How does AVAST "decide" that it stops trial period? It obviously is some time/clock-inconsistency. But instead of terminating trial period, it should tell the user that AVAST is observing a time/clock-problem and let the user correct that - before stopping service and blocking! Not the fact that AVAST has found some criteria to "do something" is the problem, but the action AVAST takes!

Or what else can be the reason that AVAST reports: trial period is over now and you have to register, but trial period is still valid for nearly a month. Sorry, but that statement is an oxymoron ...

Hermite15

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #26 on: April 23, 2011, 03:03:26 PM »
about that clock, you still hear the ticking when you close your eyes ???

Offline Asyn

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #27 on: April 23, 2011, 04:23:28 PM »
he writes essay very good :-[   

He sure does. ;D
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Offline Para-Noid

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #28 on: April 23, 2011, 05:24:09 PM »
150 million users and now this! I wonder how he did in college with creative writing!
I do hope he learns to "keep it simple". I'm not so sure he knows what his problem is/was.
IOW get to the point...already.  ???
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

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Hermite15

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Re: Trial Period expires after 2 (two) days & registration impossible ...
« Reply #29 on: April 23, 2011, 05:52:51 PM »
his point (if any...) is that he doesn't want to register, because he doesn't want to spoil a registration (on Avast free lol) if anything goes wrong on his system... no matter if the guy doesn't know that registering avast free is just meant for stats and that you can register it as many times as you want ::).. but no, he's got a clock issue, either due to the presence of a pirated Windows, or to the fact that he has already installed/uninstalled/re-installed Avast free so many times that the trial period is over... no idea what generates all that paranoia, but it's difficult to call it something else. Long and confused posts etc...

 I think this thread should be locked now ;)

edit: and no matter if when registration doesn't work from the UI, you can request a registration code for the free version on Avast web site.
« Last Edit: April 23, 2011, 05:55:46 PM by logos »