Author Topic: Windows xp broken, can't connect to internet any more  (Read 3110 times)

0 Members and 1 Guest are viewing this topic.

gfisher

  • Guest
Windows xp broken, can't connect to internet any more
« on: May 03, 2011, 09:04:11 PM »
I have recently ran the freeware version of avast.  After running a quick scan it recommended I do a boot scan.  I must have allowed it to delete a file I shouldn't have, because since running I can no longer connect to the internet or my router.  The system cannot get an IP address and even when I manually set the IP it still will not connect.  Any help would be appreciated or else I am going to have to purchase Windows 7 and kill my xp install.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Windows xp broken, can't connect to internet any more
« Reply #1 on: May 04, 2011, 04:34:41 AM »
Did you delete or send the file to Chest?
If you really deleted... well, no solution besides trying overinstallation.
Just choose 'Repair' installation of Windows and install 'over' the old installation.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://support.microsoft.com/?scid=kb%3Ben-us%3B315341&x=15&y=0
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
The best things in life are free.

gfisher

  • Guest
Re: Windows xp broken, can't connect to internet any more
« Reply #2 on: May 04, 2011, 03:35:00 PM »
Thanks for your reply.  Unfortunately I can't re-install because I don't have the disks.
I think I put it in the chest - can you tell me how to get it out of the chest?  i couldn't find anywhere in the UI or install directory to retrieve files from.  Thanks

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Windows xp broken, can't connect to internet any more
« Reply #3 on: May 04, 2011, 04:21:57 PM »
Maintenance > Chest > right click the file > Restore.
The best things in life are free.

gfisher

  • Guest
Re: Windows xp broken, can't connect to internet any more
« Reply #4 on: May 04, 2011, 04:29:47 PM »
Thanks - just found the 'how to' on the knowledge base  ::).  I will give it a try tonight.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Windows xp broken, can't connect to internet any more
« Reply #5 on: May 04, 2011, 04:34:22 PM »
Thanks - just found the 'how to' on the knowledge base  ::).  I will give it a try tonight.
No problems. Post back the results.
The best things in life are free.