Error while deploying to clients

[sjharr]

This is the error message received. There are NO installs pending or in progress that I can find. Any ideas?

05/03/11 14:10:40:   rinstInstall begin
05/03/11 14:10:40:   Init 50 60 C:\Windows\TEMP\aswDC42.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\Windows\TEMP\aswDC32.tmp 0
05/03/11 14:10:42:   Store
05/03/11 14:10:42:   Domains: wilburnab,
05/03/11 14:10:42:   Init WILBURNAB\WK-56T1VL1
05/03/11 14:10:42:   WK-56T1VL1: install already in progress
05/03/11 14:10:42:   WK-56T1VL1: Finished with error
05/03/11 14:10:42:   TerminateAll
05/03/11 14:10:42:   rinstInstall end 87

[wpn]

you have to go manually delete all registry keys on that specific client where AVAST is in the name

also delete all temporary files and then reboot

[sjharr]

Now that's definitely NOT an option, especially with 150 clients in multiple locations, there has to be another way.

[wpn]

start with more information then

you saying this is no ALL clients ?


How many clients did you deploy already
How many have above mentioned problem
What have you tried already to solve, even something as small as a reboot is info...


System administration is part doing things you dont like because it doesnt work :S  its not possible to be avoided....

if this problem is solved the way i mentioned in my post before then find a sollution to automate what i suggested....
As your manager would say:  show some initiative

deleting registry keys....... ->  vbs script / powershell script -> login script -> sitting on your own chair
deleting files............... ->  vbs script / powershell script -> login script -> sitting on your own chair
deleting files............... ->  win2k8 group policies -> sitting on your own chair

just some examples

but first u need to know if its on all clients or just one client....
to implement my suggestion you still need to try it on one client tho...

[studio_two]

you have to go manually delete all registry keys on that specific client where AVAST is in the name

also delete all temporary files and then reboot

Hello,

Sorry to hijack the thread. I have EXACTLY the same Error (Windows 7 Professional). I have removed all entries from the registry and also cleared out Windows\Temp. Are there any other temporary files? So far, this suggestion didn't work..

TIA,
Stephen

[wpn]

in your profile directory there are some files too probably

if you have "show hidden files and folders" turned off then turn it on and browse through every directory

[scythe944]

You could try generating an MSI file and applying that to group policy as well, but I assume it would throw the same error if the machines are stuck in a state where they think that the package is already trying to install.

Clearing the registry and temp files is the only way to get it back to a clean state so that the install can progress, such as WPN stated.

[studio_two]

Sadly, still no luck (even with the uninistall utility in safe mode).

I also found this document: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=572

But, that doesn't help either. 

[studio_two]

Well, the only way I could find around this (the customer generated MSI File did now work either) was to download and manualy install "avast! NetClient for ADNM" from here: http://www.avast.com/en-gb/download-software#tab2

Hopefully this is an isolated incident... 

Regards,
Stephen