Author Topic: BSOD from Avast!  (Read 8991 times)

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yongsua

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BSOD from Avast!
« on: May 18, 2011, 04:57:25 PM »
==================================================
Dump File         : Mini051611-01.dmp
Crash Time        : 16/5/2011 10:17:04 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x82c59b76
Parameter 3       : 0xad7b1a68
Parameter 4       : 0x00000000
Caused By Driver  : aswSP.SYS
Caused By Address : aswSP.SYS+1e7e6
File Description  : avast! self protection module
Product Name      : avast! Antivirus System
Company           : AVAST Software
File Version      : 6.0.1125.0
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\Mini051611-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 138,112
==================================================
(Analyzed by BlueScreenView program)

Offline Dwarden

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Re: BSOD from Avast!
« Reply #1 on: May 18, 2011, 07:04:45 PM »
please upload the crashdump/minidump to ftp.avast.com/incoming
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Offline Lisandro

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Re: BSOD from Avast!
« Reply #2 on: May 19, 2011, 12:18:19 AM »
please upload the crashdump/minidump to ftp.avast.com/incoming
Use a unique file name and post it back here to make easy to track it.
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yongsua

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Re: BSOD from Avast!
« Reply #3 on: May 19, 2011, 10:04:26 AM »
May I know how to upload to ftp.avast.com/incoming?

SafeSurf

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Re: BSOD from Avast!
« Reply #4 on: May 19, 2011, 10:14:05 AM »
Here is additional information on how to invoke a memory dump file:  http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming.  Avast will analyze it and respond back to you in this thread or to your email.

Please tell us why you are submitting a dump file?  Do you have another thread relating to this (explain the BSOD a little more)?

Offline DavidR

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Re: BSOD from Avast!
« Reply #5 on: May 19, 2011, 05:45:31 PM »
<snip>
Please tell us why you are submitting a dump file?  Do you have another thread relating to this (explain the BSOD a little more)?
His first post is pretty clear, aswSP.sys is involved in the BSOD.

Quote from: yongusa
Caused By Driver  : aswSP.SYS
Caused By Address : aswSP.SYS+1e7e6
File Description  : avast! self protection module
Product Name      : avast! Antivirus System
Company           : AVAST Software
File Version      : 6.0.1125.0

####
May I know how to upload to ftp.avast.com/incoming?

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:
- Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don't have read access to this folder.

Or

Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this
Code: [Select]
explorer ftp://ftp.avast.com/incoming and drag the file into the window, from another explorer window.
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yongsua

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Re: BSOD from Avast!
« Reply #6 on: May 20, 2011, 08:21:08 AM »
Thanks for the help.I will upload it soon.

Offline DavidR

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Re: BSOD from Avast!
« Reply #7 on: May 20, 2011, 01:10:17 PM »
You're welcome.
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yongsua

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Re: BSOD from Avast!
« Reply #8 on: May 20, 2011, 04:23:23 PM »
How do I know if I uploaded successfully?I already used the second method and now I will try to upload it with the first method.The name of the file that I uploaded is "Minidump 2" Note:I sent the file with multiple times because I am afraid that I did not send it successfully.Please inform me if avast! never receives my file that I uploaded.Thanks.
« Last Edit: May 20, 2011, 04:27:52 PM by yongsua »

Offline DavidR

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Re: BSOD from Avast!
« Reply #9 on: May 20, 2011, 05:26:48 PM »
You don't know using those methods as you don't have read permission, so you can't see the file you uploaded sitting in the incoming folder.

I use FireFTP, a Firefox FTP add-on, whilst some would consider it overkill or complex, it does tell you that the file was uploaded successfully.
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yongsua

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Re: BSOD from Avast!
« Reply #10 on: May 20, 2011, 06:01:22 PM »
You don't know using those methods as you don't have read permission, so you can't see the file you uploaded sitting in the incoming folder.

I use FireFTP, a Firefox FTP add-on, whilst some would consider it overkill or complex, it does tell you that the file was uploaded successfully.

But I already dragged the file to the windows and I saw a parameter was running that time and I just closed the windows after the parameter disappeared but I really don't know whether those files already successfully submitted or not.

Offline DavidR

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Re: BSOD from Avast!
« Reply #11 on: May 20, 2011, 06:25:03 PM »
Yes, you can see that but you can't see the result, e.g. your file in the avast.com/incoming location.

The actual size of the file and your upload connection speed would also give you a good idea if it had completed. But what it doesn't give is an absolute confirmation that is has been received. For that you need other tools.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

yongsua

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Re: BSOD from Avast!
« Reply #12 on: May 21, 2011, 05:01:28 AM »
For that you need other tools.

Fire FTP?I would like to know how does it works.

Offline DavidR

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Re: BSOD from Avast!
« Reply #13 on: May 21, 2011, 03:19:21 PM »
Get it and see (it is essentially like any other FTP program, but as a firefox add-on), as any explanation on how it works is likely to be long and off-topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

yongsua

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Re: BSOD from Avast!
« Reply #14 on: May 22, 2011, 12:23:58 PM »
May I know is my issue still under investigating?