lost license

[vecchio]

no joy yet
Thanks for all to the help
Lets wait
I am starting to thinking i will loose 2 years of license
So bad

[Para-Noid]

Don't give up!!! 

[vecchio]

Don't give up!!! 

Given u ?
never

[vecchio]

they told me cant locate my data
and asked me for registered email
Tougth they talked about the email of purchased
already informed
So, no joy i lost 2 years
so bad

[DavidR]

They need the email address that you used to purchase in order to try and find the registration. So I don't know if you gave them that email address and they can't find any record of it ?

The biggest thing is you have to have given them the correct email address for their search or they aren't going to find a record.

Did you purchase it through the avast web site ?
If so how did you pay ?
If by PayPal there would be another means of tracking down information about the license.

If you used a credit card, again check your records for information on the transaction.

The payment processing (if through the avast web site) would have been handled by Digital River (element 5), so you could also try contacting them.
Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

[vecchio]

Dave,
As i sayd, i have inform the email from the moment of the purchasing
They alternativelly asked for the client number but as i think you can imagine, as i dont have the license data animore, i also dont have this info
The email i have used for ourchase was pereira.vecchio@terra.com.br
I am not afraid to published tis since it is an adress which i dont use anymore
I buy from the site and use credit card
Thanks

[Asyn]

I buy from the site and use credit card
Thanks

Directly from Avast or from a reseller..?

[Mr.Agent]

David said > If you used a credit card, again check your records for information on the transaction.

[DavidR]

As i sayd, i have inform the email from the moment of the purchasing
They alternativelly asked for the client number but as i think you can imagine, as i dont have the license data animore, i also dont have this info
<snip>
I buy from the site and use credit card

OK, try following up on the other contacts I gave, the Credit Card may just have a reference to the avast transaction/client number. Or directly at element5.

[Para-Noid]

Uh...don't you need an e-mail address to register the free version?  It's also needed for Pro and AIS.
If he has an e-mail address he should be able to retrieve his license info. 

[DavidR]

Read the topic again, as you are essentially repeating yourself and we are repeating why this can't be done.

Or use this link http://www.avast.com/resend-license-paid.php 

In order to send it, they first have to find the original, confirm that you are indeed who you say you are (the legitimate license holder), then and only then can they send it to 'any' email address.

[Asyn]

Read the topic again, as you are essentially repeating yourself and we are repeating why this can't be done.

+1

[vecchio]

 ;)David AND ALL PEOPLE HERE
my problem was resolved after another contact with support
This proves ,again the respect from company to user
Speciall thanks to all people here
I love avast

[DavidR]

You're welcome.

Don't forget to save a backup copy this time, you don't want to have to go through this again

[vecchio]

You're welcome.

Don't forget to save a backup copy this time, you don't want to have to go through this again

Sure Done already  
Thank you al