Author Topic: [SOLVED] SBC communication with client - client in trial mode  (Read 5541 times)

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wimmme

  • Guest
[SOLVED] SBC communication with client - client in trial mode
« on: August 10, 2011, 12:48:07 PM »
I have several computers - some of them installed by email deployment, some of them pushed - that seem to not being able to communicate with the SBC. They are greyed out in the SBC, and the clients seem to be installed fine but unlicensed.

Is there any way to troubleshoot connection issues between client and server ?
« Last Edit: August 11, 2011, 12:15:17 PM by wimmme »

wpn

  • Guest
Re: SBC communication with client - client in trial mode
« Reply #1 on: August 10, 2011, 03:32:40 PM »
can you see anything in the log files on the client?

c:\programdata\avast.....\\\

wimmme

  • Guest
Re: SBC communication with client - client in trial mode
« Reply #2 on: August 10, 2011, 04:15:23 PM »
can you see anything in the log files on the client?

c:\programdata\avast.....\\\

as a matter of fact:

in AvastNet.log:
Code: [Select]
08/10/2011, 08:29:19    Can not obtain IP address for the SBC server!
08/10/2011, 08:29:19    Waiting for 1 minute and retrying!
08/10/2011, 08:30:19    avast! NetService identified as prom-6
08/10/2011, 08:30:20    LoginRequest in Reconnected callback
08/10/2011, 08:30:20    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:30:50    Server didn't respond in time!
08/10/2011, 08:31:20    LoginRequest in Reconnected callback
08/10/2011, 08:31:20    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:32:20    LoginRequest in Reconnected callback
08/10/2011, 08:33:20    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:33:21    LoginRequest in Reconnected callback
08/10/2011, 08:33:21    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:34:19    LoginRequest in Reconnected callback
08/10/2011, 08:34:19    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:35:19    LoginRequest in Reconnected callback
08/10/2011, 08:36:19    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:36:20    LoginRequest in Reconnected callback
08/10/2011, 08:36:20    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:37:19    LoginRequest in Reconnected callback
08/10/2011, 08:37:19    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:38:19    LoginRequest in Reconnected callback
08/10/2011, 08:39:19    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:39:20    LoginRequest in Reconnected callback
08/10/2011, 08:39:20    LoginResponse arrived (result = FALSE) with reason = -8
08/10/2011, 08:43:18    LoginRequest in Reconnected callback
08/10/2011, 08:47:17    LoginRequest in Reconnected callback
08/10/2011, 08:51:17    LoginRequest in Reconnected callback
08/10/2011, 08:55:17    LoginRequest in Reconnected callback
... (last line repeated until now)
whereas in my pc which works fine I find:

Code: [Select]
08/10/2011, 10:42:52    LoginResponse arrived (result = TRUE)! {427FB3D9-DD91-4FDB-9DBB-CDBE1842B5DC}
08/10/2011, 10:43:52    LoginRequest in Reconnected callback
and in  SBCtransport.log:

Code: [Select]
10/08/2011 8:30:19 Using new IP address for the server 01316138 number of IPs: 1
Created: Created: Closed: Created: Closed: 10/08/2011 8:33:20 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: Created: Closed: Created: Closed: 10/08/2011 8:36:19 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: Created: Closed: Created: Closed: 10/08/2011 8:39:19 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: Created: Closed: 10/08/2011 8:44:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 8:48:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 8:52:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 8:56:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 9:00:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 9:04:17 Using new IP address for the server 01316138 number of IPs: 1
Created: Closed: 10/08/2011 9:08:17 Using new IP address for the server 01316138 number of IPs: 1
... (last line repeated until now

wpn

  • Guest
Re: SBC communication with client - client in trial mode
« Reply #3 on: August 10, 2011, 04:17:45 PM »
on those clients the network communication for the rest is running still fine?

you can ping others servers (the SBC server AND others)?
can you ping the client ?
all administrative shares are functional?

wimmme

  • Guest
Re: SBC communication with client - client in trial mode
« Reply #4 on: August 10, 2011, 04:29:12 PM »
on those clients the network communication for the rest is running still fine?

you can ping others servers (the SBC server AND others)?
can you ping the client ?
all administrative shares are functional?

Yep. Just made a call with avast ...

wpn

  • Guest
Re: SBC communication with client - client in trial mode
« Reply #5 on: August 10, 2011, 06:19:38 PM »
ok, let us know what the outcome is :D

wimmme

  • Guest
[SOLVED] SBC communication with client - client in trial mode
« Reply #6 on: August 11, 2011, 12:14:53 PM »
Fixed by installing SBC SP1 !

4, [server/console] SBC server doesn't listen to IP anymore but uses "network adapter" - fixed problem with SBC server changing IP address


Yeah !!