PROBLEM: QUICKEN 2011 and AVAST 6.0.1273
It appears that there is an incompatibility with Avast 6.0.1273 and Quicken 2011. When attempting to initiate a browser session from within Quicken, the programs (Quicken and the browser,IE8)immediately and abruptly close.
I think I isolated the issue to the Quicken/Browser/Avast interaction. A browser session opened outside of Quicken while Quicken was still running worked without issues. Both the browser and Quicken sessions operated "as advertised" when both were opened separately, but were run concurrently.
I did not find any other functionality issues with either of the programs.
I reverted back to Avast 6.0.1203 and both of the programs operated as expected.
Hi,
we tried the scenario however IE8 opened correctly from the Quicken 2011. Could you provide more details about the scenario and about your OS ?
thank you
Lukas.
I am running the following. Each of the software items have the most recent updates and or most recent service packs.
Windows XP Home Edition
ZoneAlarm Free (Version 9.2.106.0)
Iolo System Mechanic System Guard with Iolo System Mechanic 10.5.4 and tuneup definitions 3.0.97.0)
(System Mechanic is
NOT System Mechanic Pro, the version with anti-virus. It is the version without anti-virus. Avast is my anti-virus software.)
Roboform 7.4.2
Diskeeper 2011 Professional Build 15.0.956.0
Hardware is:
Intel Pentium 4 2.60Ghz hyper-threaded processor
4 gigs of ram
Nvidia GeForce FX 5200 Video Card
I am also using a Microsoft wireless keyboard and mouse if that makes any difference.
I did some more testing with my configuration. I think the problem may be tied to Iolo System Mechanic System Guard. I disabled System Guard from the Task Bar and still experienced an abrupt shutdown of Quicken when attempting to open the browser within Quicken. I then disabled System Guard from within the Iolo System Mechanic Tools section and rebooted the computer. After a reboot there WAS NO ABRUPT SHUTDOWN System Guard monitors changes to files and provides alerts. There is also a Browser Guard within the System Guard which monitors changes to the browser. The Avast shields may already be providing those protections. If that is the case, I will leave the System Guard disabled. Just let me know.
I use Firefox 6.0.1 as my main browser, but I think Quicken is using Internet Explorer (8 in my case) when the browser is called within the program. If you are familiar with Quicken, I am attempting to open a browser session from within the "My Web Links" within Quicken. (I am running Quicken 2011 Home and Business.)
As I noted originally, the problem seems to be tied to Avast Free 6.0.1273 and Quicken and now Iolo System Mechanic. It is also isolated to browser calls from within Quicken. I can run Quicken and a browser session concurrently with no issues when both are opened from the desktop.
I did not experience the above issues with 6.0.1203; only with 6.0.1273.