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Author Topic: Runtime error  (Read 6689 times)

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The Dazza

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Runtime error
« on: November 07, 2004, 05:55:52 PM »
When I try scanning my c drive with Avast4 I get the error message "Runtime Error! Program:C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHQUICK.EXE this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

On pressing "OK" it kicks me out of the scan.
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Offline Lisandro

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Re:Runtime error
« Reply #1 on: November 07, 2004, 06:34:50 PM »
What are you doing at that time, I mean, are you trying to start a scan right clicking the C: icon on Windows Explorer?
Are you using version 4.1 or 4.5 Beta?
Which is your operational system?
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The Dazza

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Re:Runtime error
« Reply #2 on: November 07, 2004, 09:47:10 PM »
Using Avast 4.1 Windows ME office 2000.  This error message comes up half way through scanning after right mouse clicking and selecting "scan c"
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Offline Eddy

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Re:Runtime error
« Reply #3 on: November 07, 2004, 09:52:50 PM »
Does the same happen if you run a normal full system scan?

ashQuick was not ment to scan an entire drive. Just for one or a few files.
« Last Edit: November 07, 2004, 09:53:36 PM by Eddy »
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Offline igor

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Re:Runtime error
« Reply #4 on: November 08, 2004, 10:15:16 AM »
Well, maybe it wasn't meant that way, but it should work anyway.

Dazza, could you please try to identify the problematic file? I mean, it's probably caused by one (of just a few) file(s)...  if you don't scan the whole C: drive but only some folder, you should be able to find its location (you can guess according to the area that was scanned right before the program crashed).
It's possible that (for example) the filename is too long (I have fixed this problem recently for avast! 4.5).
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Offline Lisandro

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Re:Runtime error
« Reply #5 on: November 08, 2004, 12:53:21 PM »
Quote from: igor on November 08, 2004, 10:15:16 AM
It's possible that (for example) the filename is too long (I have fixed this problem recently for avast! 4.5).

Igor, the file name with spaces does not work integrated with Download Managers yet.
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The Dazza

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Re:Runtime error
« Reply #6 on: November 08, 2004, 10:56:16 PM »
C:\WINDOWS\Temporary Internet Files\Content.IE5\W1EZ4LMB\MCSA-for-dummies_Computing-Internet_W0QQa23713Z23774QQa23718ZQ2d24QQa23719ZQ2d24QQa380

The above is where the last file gets to when scanning.
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Offline Eddy

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Re:Runtime error
« Reply #7 on: November 09, 2004, 05:11:36 AM »
- boot in safe mode
- delete everything in C:\WINDOWS\Temporary Internet Files
- boot in normal mode
- run a scan


note: some files in that folder may tell that they can not be removed. This is normal.
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Offline igor

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Re:Runtime error
« Reply #8 on: November 09, 2004, 12:01:05 PM »
Can you please try to install the betaversion of avast! 4.5 to see if the problem is solved there? Thanks!
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The Dazza

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Re:Runtime error
« Reply #9 on: November 11, 2004, 06:59:32 PM »
I've downloaded the Beta version, how do I install it. It isn't obvious as there are 80 files in the downloaded zip file.  Which one do I select?
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Offline Eddy

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Re:Runtime error
« Reply #10 on: November 11, 2004, 07:06:50 PM »
You can't just download the beta version, you must download servers.def as is explained HERE
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The Dazza

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Re:Runtime error
« Reply #11 on: November 11, 2004, 10:49:58 PM »
Ok, so I downloaded the file and overwrote this in the setups folder.  What next?  How do I get this beta version running automatically??  Step by step instructions for the thicko please!!
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Offline Eddy

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Re:Runtime error
« Reply #12 on: November 11, 2004, 10:59:40 PM »
Read that link I gave you. First post there by Vlk explains it. There are only two steps to do :D
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Offline Lisandro

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Re:Runtime error
« Reply #13 on: November 12, 2004, 02:43:16 AM »
Quote from: The Dazza on November 11, 2004, 10:49:58 PM
Ok, so I downloaded the file and overwrote this in the setups folder.  What next?  How do I get this beta version running automatically??  Step by step instructions for the thicko please!!

Click on program update buttom  8)
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The Dazza

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Re:Runtime error
« Reply #14 on: November 12, 2004, 08:50:50 PM »
I wouldn't know where the "program update button" was.  Anyway I've downloaded 4.5 and I can now scan,  so problem solved!  Thanks anyway.  :o
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