Error on auto update

[BillyBoy]

I'm a very satisfied Home Edition customer and haven't had to really look at the nuts and bolts of the application.  During the last few days I've recieved an error while trying to perform automatic updates.  Below is the error log.  Any help would be appreciated.

01.11.2004 09:15:26 general: Started: 01.11.2004, 09:15:26
01.11.2004 09:15:26 general: Running setup_av_pro-1f5 (501)
01.11.2004 09:15:26 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
01.11.2004 09:15:26 system: Computer WinName: IBM_AM83HGB
01.11.2004 09:15:26 system: Windows Net User: IBM_AM83HGB\printadmin
01.11.2004 09:15:26 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
01.11.2004 09:15:26 general: DldSrc set to inet
01.11.2004 09:15:26 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.11.2004 09:15:26 general: Old version: 1a2 (418)
01.11.2004 09:15:26 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.11.2004 09:15:26 system: Computer DnsName: ibm_am83hgb
01.11.2004 09:15:26 system: Computer Ip Addr: 192.168.254.4
01.11.2004 09:15:26 internet: SYNCER: Type: -1
01.11.2004 09:15:26 internet: SYNCER: Auth: 0
01.11.2004 09:15:26 package: Part prg_av_pro-1f5 is installed
01.11.2004 09:15:26 package: Part vps-44403 is installed
01.11.2004 09:15:26 package: Part news-40 is installed
01.11.2004 09:15:26 package: Part setup_av_pro-1f5 is installed
01.11.2004 09:15:26 general: Old version: 1a2 (418)
01.11.2004 09:15:27 file: SetExistingFilesBitmap: 361->109->108
01.11.2004 09:15:27 general: GUID: d8b7f5d5-98f5-4db5-ae84-38bc19f6bebe
01.11.2004 09:15:27 general: Server definition(s) loaded for 'main': 12 (maintenance:0)
01.11.2004 09:15:27 general: SelectCurrent: selected server 'Download10 AVAST server' from 'main'
01.11.2004 09:15:27 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2004 09:15:27 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2004 09:15:27 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2004 09:15:27 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2004 09:15:27 general: progress thread start
01.11.2004 09:15:27 general: progress start - 1
01.11.2004 09:15:27 general: progress start - 2
01.11.2004 09:15:27 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:27 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:28 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:30 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:32 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:32 general: InvalidateCurrent: invalidated server 'Download10 AVAST server' from 'main'
01.11.2004 09:15:32 general: SelectCurrent: selected server 'Download2 AVAST server' from 'main'
01.11.2004 09:15:32 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
01.11.2004 09:15:34 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:34 general: InvalidateCurrent: invalidated server 'Download2 AVAST server' from 'main'
01.11.2004 09:15:34 general: SelectCurrent: selected server 'Download11 AVAST server' from 'main'
01.11.2004 09:15:34 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
01.11.2004 09:15:36 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:36 general: InvalidateCurrent: invalidated server 'Download11 AVAST server' from 'main'
01.11.2004 09:15:36 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
01.11.2004 09:15:36 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
01.11.2004 09:15:38 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:38 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
01.11.2004 09:15:38 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
01.11.2004 09:15:38 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
01.11.2004 09:15:40 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:40 general: InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
01.11.2004 09:15:40 general: SelectCurrent: selected server 'Download5 AVAST server' from 'main'
01.11.2004 09:15:40 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
01.11.2004 09:15:42 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:42 general: InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
01.11.2004 09:15:42 general: SelectCurrent: selected server 'Download1 AVAST server' from 'main'
01.11.2004 09:15:42 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
01.11.2004 09:15:44 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:44 general: InvalidateCurrent: invalidated server 'Download1 AVAST server' from 'main'
01.11.2004 09:15:44 general: SelectCurrent: selected server 'Download7 AVAST server' from 'main'
01.11.2004 09:15:44 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
01.11.2004 09:15:46 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:46 general: InvalidateCurrent: invalidated server 'Download7 AVAST server' from 'main'
01.11.2004 09:15:46 general: SelectCurrent: selected server 'Download12 AVAST server' from 'main'
01.11.2004 09:15:46 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
01.11.2004 09:15:48 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:48 general: InvalidateCurrent: invalidated server 'Download12 AVAST server' from 'main'
01.11.2004 09:15:48 general: SelectCurrent: selected server 'Download6 AVAST server' from 'main'
01.11.2004 09:15:48 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
01.11.2004 09:15:50 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:50 general: InvalidateCurrent: invalidated server 'Download6 AVAST server' from 'main'
01.11.2004 09:15:50 general: SelectCurrent: selected server 'Download8 AVAST server' from 'main'
01.11.2004 09:15:50 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
01.11.2004 09:15:52 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:52 general: InvalidateCurrent: invalidated server 'Download8 AVAST server' from 'main'
01.11.2004 09:15:52 general: SelectCurrent: selected server 'Download3 AVAST server' from 'main'
01.11.2004 09:15:52 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 11
01.11.2004 09:15:54 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
01.11.2004 09:15:54 general: InvalidateCurrent: invalidated server 'Download3 AVAST server' from 'main'
01.11.2004 09:15:54 general: SelectCurrent: unable to find any suitable server in 'main'
01.11.2004 09:15:54 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 12
01.11.2004 09:15:54 internet: tried 12 servers to get file 'servers.def', but failed (0x20000004)
01.11.2004 09:15:54 package: Tried to download servers.def but failed with error 0x20000004.
01.11.2004 09:15:54 general: progress end - 1
01.11.2004 09:15:54 general: progress end - 0
01.11.2004 09:15:54 general: progress thread end
01.11.2004 09:15:54 general: Err:Server download3.avast.com (67.15.62.22:80) is down.

[Eddy]

Error 274D = 10061 Perhaps a search on this board for that number brings you something.

Have you already tried to update without your firewall enabled?

[BillyBoy]

 
Problem solved.  I think there was something going on with Zone Alarm, since my Pro trial license expired and reverted to regular ZA.  Anyway, a couple of reboots and I'm back in business.  Thanks for the suggestions!

[Eddy]

It always gives me a good feeling when I hear a problem is solved.

Take care.

[fessy]

I too have just started getting this error.  I have used Avast Home for over 2 years and am in love with it.  Nothing on my end has changed, but all of a sudden I started getting this error.  I have a firewall with my Dell Trumobile wireless router, but have never had a problem until a couple days ago.  

Anyone else know what's up?  I have uninstalled, restart, delete out of registry, restart, reinstall, restart and it still gives this error.  After the reinstall, it asked me if I wanted to download the updates and it downloaded a few things and installed them....then it states

Server download10.avast.com (207.44,182.35:80) is down.

 - the server is inaccessible because of a network error or maintenance.
 - your HTTP proxy settings are incorrect.
 - your network settings are incorrect.
 - your firewall isn't set to full internet access for program "avast*.setup"


Is there a way to manually update?

[Lisandro]

Fessy, welcome to forums. Why have you wait that long to be here?  

Have you tried to disable the firewall to see if avast can update?
Did you try manual updates? Just right click the icon and choose 'Update'.
Are you using version 4.1 or 4.5 Beta?

[fessy]

thanks for the welcome!  i haven't disabled the firewall because my desktop updated fine.  Thinking it maybe something with the wireless, I used cat5 to plug my laptop in to try but no go.  I tried to manual update but no go.  I am using build 4.1.418

to be honest, i don't even know how to disable the firewall on this dell truemobile 2300 wireless router.  I know that I have been able to download and install the updates in the very near past.

jesse

[fessy]

Ok.....i have surpassed my router and have my laptop connected directly to my cable modem.  When I try to manually update, it tries to download servers.def then states it can not connect to the server.  That is basically what is happening when my laptop is plugged into my router as well.  My desktop can do this fine while plugged into the router and since my laptop is plugged directly to the cable modem right now, it isn't a network issue.

do you know if there are any issues with Dell Inspiron 9100?  I have already uninstalled/reboot/istall/reboot.  Like I said before, this just started happening out of the blue a couple weeks ago.

[Lisandro]

Can you try, at the same time, if another computer can connect and update?
I think 'repairing' the installation won't solve the problem as you made a clean installation few moments ago...
Do you have XP internal firewall well configurated?