Author Topic: Safezone abriu e não quer mais fechar  (Read 7627 times)

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soniarsilva

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Safezone abriu e não quer mais fechar
« on: October 17, 2011, 12:02:17 AM »
Pelo amor de Deus, estou sem usar o meu computador, que está com o safezone do Avast aberto e não tem como fechar.

Offline Lisandro

  • Avast team
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Re: Safezone abriu e não quer mais fechar
« Reply #1 on: October 17, 2011, 01:49:48 AM »
Faça boot no Modo de segurança (F8) e desinstale o avast.
Normalmente uma instalação limpa corrige o problema. Qual a tua versão do avast?

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
The best things in life are free.