But does your support ticket allow for the attachment of the samples ?
If not then the physical sample should be sent as outlined.
Or
- There is an on-line contact form,
http://www.avast.com/contact-form.php?loadStyles for: * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website;
Undetected Malware; Press (Media), issues.
If reporting a undetected malware, then select that option and using the Browse... button, navigate to the file.