Author Topic: Avast is hanging XP's shutdown  (Read 7924 times)

0 Members and 1 Guest are viewing this topic.

Peetah

  • Guest
Avast is hanging XP's shutdown
« on: November 15, 2004, 10:27:09 PM »
Versions 4.5.518 and 4.5.523 is causing my system (Windows XP SP2) to "hang" when it's shutting down, forcing me to do a "hard shutdown" (hold down the power button).

The event logs have nothing in it.

If I shutdown the "Avast! Antivirus" service before shutting down the system, the shutdown process is ok.

However, if the service is not shutdown prior to shutting down the system, the shutdown process appears to "hang".

I can replicate this problem easily and it only started to appear when 4.5.518 was released.  Uninstalling and reinstalling has not helped.

Help!

Thanks

lee16

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #1 on: November 15, 2004, 10:35:37 PM »
Can you try repairing avast from the control pannel, and have you tryed shutting off other programs before shut down aswell (such as your firewall).

--lee

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #2 on: November 15, 2004, 10:39:59 PM »
Shutting down/killing programs prior to shutdown didn't help.

Repairing it doesn't help either.

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #3 on: November 15, 2004, 11:06:20 PM »
Small update:

Right clicking on the Avast icon and stopping the On-Access Protection will let the system shutdown proceed normally.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re:Avast is hanging XP's shutdown
« Reply #4 on: November 16, 2004, 01:05:20 AM »
Right clicking on the Avast icon and stopping the On-Access Protection will let the system shutdown proceed normally.

Which file is being scanned at that time?
Can you see this into the provider (on-access protection) window (last file scanned)?
Did you schedule any scanning that does not finished yet?
The best things in life are free.

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #5 on: November 16, 2004, 01:38:29 AM »
The last file scanned varies.  The last one was c:\...\tgbvpnlog000.txt  This is a log file for my VPN program.

Since I have re-installed Avast several times, no scans were scheduled or were in progress, performed or interrputed.

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #6 on: November 16, 2004, 01:41:48 AM »
Just in case, I'm running a scan of the system right now.  If I find anything different after the scan, I'll post it here.

Also, I checked to see if Avast was scanning for a floppy, CD, or removable media at shutdown, and no it's not.  They are unchecked.

evilknight

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #7 on: November 16, 2004, 02:13:51 AM »
I am having the same problem.
ever since Avast update
my computer takes a minute or more to shut down, compared to 15 seconds
before the update

 ???

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #8 on: November 16, 2004, 02:38:47 AM »
At least yours will shutdown after a minute.  Mine won't ever shutdown.  Even after 8 hours.

evilknight

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #9 on: November 16, 2004, 02:39:55 AM »
true a slow shut down is better than none

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re:Avast is hanging XP's shutdown
« Reply #10 on: November 16, 2004, 02:48:19 AM »
Sorry if the question is stupid but did you apply all Microsoft updates?
Some of them solved shutdown problems in the past...  ::)
The best things in life are free.

evilknight

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #11 on: November 16, 2004, 02:50:08 AM »
yes, I have all the updates for my machine:
Windows, MB, Software, Etc...
This only happened when i did the Avast Update
« Last Edit: November 16, 2004, 02:50:53 AM by EvilKnight »

OisteinR

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #12 on: November 16, 2004, 02:56:00 AM »
I thought I was the only one....
Same thing here....takes about a minute or two to shutdown.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re:Avast is hanging XP's shutdown
« Reply #13 on: November 16, 2004, 03:34:57 AM »
I read somewhere that SP2 has a special care while shutting down windows and security related applications (firewall, antivirus, etc.)...
But, you're right this should not happen... Maybe some other user could help you... I can't  :-[
The best things in life are free.

Peetah

  • Guest
Re:Avast is hanging XP's shutdown
« Reply #14 on: November 16, 2004, 04:30:24 AM »
Well, apparently, Avast got it right before they released 4.5.x.  It'd shutdown pretty fast in previous versions on the same system.

My guess is that Avast is not releasing a resource, or not telling the operating system that the resource it's holding is no longer needed.  Thus Windows thinks it can't shut down because it's unsafe to do so.