Update not working

[bauvieux]

I use AVAST antivirus gratuit 6.0.1289 VPS 111010-1
This morning, the automatic update did not work.
I receive a message "le paquet est corrompu" meaning the package is corrupt, when I try to update manually.
Is this an issue with Avast or my computer?

[Asyn]

Repair avast:
1. Control Panel - Add/Remove programs - avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
Solved..??

[DavidR]

If the avast repair doesn't work.
- avast! Virus Definitions Update - Manual Download VPS Update (virus definitions, vpsupd.exe, approx 31MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.

Note: Ignore the file name in the images of the page that is displayed after clicking the download link, they are for the main program, not for vpsupd.exe which will be downloaded.

[Lisandro]

Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

[thegoldengirl]

Hello everyone.

I have exactly the same problem. I try everything but this is not working.
When I try to repair avast, I have this message :

error processing packages. Please use full update and the log his :

03.11.2011 23:00:01 general: Started: 03.11.2011, 23:00:01
03.11.2011 23:00:01 general: Running setup_ais-509 (1289)
03.11.2011 23:00:01 system: Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
03.11.2011 23:00:01 system: Memory: 54% load. Phys:951704/2095544K free, Page:2698772/4191088K free, Virt:2025252/2097024K free
03.11.2011 23:00:01 system: Computer WinName: BEA-PC
03.11.2011 23:00:01 system: Windows Net User: Bea-PC\Bea
03.11.2011 23:00:01 general: Cmdline: /uninstwiz 
03.11.2011 23:00:01 general: Old version: 509 (1289)
03.11.2011 23:00:01 registry: Deleted registry: Software\AVAST Software\Avast\UpdateReady
03.11.2011 23:00:01 system: Using temp: C:\Users\Bea\AppData\Local\Temp\_asw_aisI.tm~a02056 (414042M free)
03.11.2011 23:00:01 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
03.11.2011 23:00:01 general: DldSrc set to inet
03.11.2011 23:00:01 internet: SYNCER: Agent=Syncer/5.00 (ais-1289;p)
03.11.2011 23:00:01 system: Computer DnsName: Bea-PC
03.11.2011 23:00:01 system: Computer Ip Addr: 192.168.0.10
03.11.2011 23:00:01 system: Installed in: C:\Program Files\AVAST Software\Avast (414042M free)
03.11.2011 23:00:01 internet: SYNCER: Type: use IE settings
03.11.2011 23:00:01 internet: SYNCER: Auth: another authentication, use WinInet
03.11.2011 23:00:01 package: Part prg_ais-509 is installed
03.11.2011 23:00:01 package: IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-11110201.vpx does not exist
03.11.2011 23:00:01 package: Part vps_win32-11110300 was guessed as installed
03.11.2011 23:00:01 package: Part setup_ais-509 is installed
03.11.2011 23:00:01 package: Part jrog-a7 is installed
03.11.2011 23:00:01 package: IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-jrog2-356.vpx does not exist
03.11.2011 23:00:01 package: Part jrog2-357 was guessed as installed
03.11.2011 23:00:01 general: LoadState: Edition=1
03.11.2011 23:00:01 general: Old version: 509 (1289)
03.11.2011 23:00:03 file: SetExistingFilesBitmap: 944->434->433
03.11.2011 23:00:03 general: GUID: 2d96e9ea-8caf-4248-990c-2310f958e86b
03.11.2011 23:00:03 general: Server definition(s) loaded for 'main': 255 (maintenance:0)
03.11.2011 23:00:03 general: SelectCurrent: selected server 'Download815 AVAST5 Server' from 'main'
03.11.2011 23:00:03 internet: SYNCER: Type: use IE settings
03.11.2011 23:00:03 internet: SYNCER: Auth: another authentication, use WinInet
03.11.2011 23:00:09 general: Operation set to INST_OP_REPAIR
03.11.2011 23:00:09 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
03.11.2011 23:00:09 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
03.11.2011 23:00:09 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
03.11.2011 23:00:09 general: Entered SetupProcess::Do( INST_OP_REPAIR )
03.11.2011 23:00:09 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
03.11.2011 23:00:09 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
03.11.2011 23:00:09 general: Entering:UpdateInstallPackages
03.11.2011 23:00:09 general: progress thread start
03.11.2011 23:00:09 package: LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
03.11.2011 23:00:09 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
03.11.2011 23:00:09 package: Error processing packages. 0x20000011

Could you help me please?

[CraigB]

thegoldengirl please see reply 2 and try if repair did not work for you.