Another "Privacy Protection" Victim ...

[lostfilez]

I'm in safe mode and I'm able to open and run the internet.
But in normal mode, I'm not able to open any program -- including avast.

I've read the post by choirgirl ...
so I've gotten to the step where OTL is downloaded and run ...

can someone help me finish the rest?
Oldman?

[oldman]

Hi lostfilez,

Please post the logs from OTL. Please do not use any of the fxes in choirgirl1's thread as they may not apply to your computer.

[lostfilez]

Oldman!!!  
Oh thank you!!!!!
Ok posting now as attachment....

[lostfilez]

realizing that there is another file generated from the OTL run labeled "extras"
...
Here it is.
 

[oldman]

Hi lostfilez,
 
Unfotunately the forum softeware has made the logs unreadable (looks like Chinese). This happens from time to time. Please upload the logs to http://www.mediafire.com/ and post the link in your next reply.

[lostfilez]

wow...ok, that *is* simple file sharing.
Text files uploaded.

[Pondus]

you need to save/attach the log as ANSI and not unicode

look here how to   http://forum.avast.com/index.php?topic=53253.0

[lostfilez]

Thanks Pondus ...
As soon as I posted, I realized it wasn't as simple as it appeared as nothing posted ...

[lostfilez]

OTL in ANSI format:  http://www.mediafire.com/?exbr269x7w88i1q
Extras in ANSI format:  http://www.mediafire.com/?4aopm72j84im57q
 

[lostfilez]

Doh   

text version at Media:

[lostfilez]

Text version at Mediafire:
OTL log -- http://www.mediafire.com/?x6ukl31l681b5m5
Extras log -- http://www.mediafire.com/?ktp87zvmup1pig1

[Pondus]

why do you attach hand upload to mediafire....not necessary to do both?

[lostfilez]

covering all bases...
too much is better than too little.
 

[oldman]

Hi lostfilez,

 Saving as ANSI seemed to o the trick.

Next, Right click on OTL.exe and chose Run as Administrator to run it

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
• Do Not copy the word CODE
  
• please note the fix starts with the :
  

Code: [Select]

:Services
:OTL
O4 - HKCU..\Run: [Privacy Protection] C:\Users\blakely\AppData\Roaming\privacy.exe File not found
:Files
C:\Users\blakely\Desktop\Privacy Protection.lnk
ipconfig /flushdns /c


Then click the Run Fix button at the top

• Let the program run unhindered
• Please save the resulting log to be posted in your next reply.
• Reboot your computer Your computer into normal windows.
  

Please post the  OTL fix log.

Next

Download and save to your desktop the attached file, scan.txt

• Right click on OTL.exe amd click "Run as Administrator" to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click on Minimal Output at the top
  
• Check the boxes beside LOP Check and Purity Check.
  
• Double click inside the Custom Scan box at the bottom
  
• A window will appear saying "Click OK to load a custom scan from a file or Cancel to cancel"
  
• Click the OK button and navigate to the file scan.txt which we just saved to your desktop
  
• Select scan.txt and click Open. Writing will now appear under the Custom Scan box
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
  
  • When the scan completes, it will open a notepad window. OTL.Txt, no Extras.Txt this time.
    
  • You can attach it to your next reply.
  
  Please post back with
  • OTL fix log
  • OTL.txt
  How's the computer?
  

[lostfilez]

Ok -- ran the fix. It took all of two seconds.
Log is uploaded in ANSI format (thanks again Pondus).
Going back in to read/follow the second part of the instructions...

thanks for helping with this