Author Topic: cannot insert license key  (Read 4664 times)

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linnetm66

  • Guest
cannot insert license key
« on: October 02, 2012, 08:37:05 PM »


Hello, I was using the free version of Avast and ended up purchasing the Internet security and Easy Pass.  When I open the Avast screen and go to the maintenance tab, this is what I see.

Status:  In Trial mode          Purchase now expires in 24 days

Subscription information
                                           Insert license file

Activation code
                                            Insert activation code

It does not say register, anywhere on this page.  I have looked all through the tabs to see if I overlooked it; it is nowhere on the Avast panel.  However, when I go to look at my account it says I am paid up until 2013 and have 12 months left until I need to buy it again.   I have been trying for over a week to get this license key inserted, with no luck whatsoever.

Please help,
Linnet

Offline bruce_b

  • Sr. Member
  • ****
  • Posts: 333
Re: cannot insert license key
« Reply #1 on: October 02, 2012, 08:50:16 PM »
Have a look at this thread ... it tells how to insert the license file.
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1084
Dell Dimension 8200 P4 1.8Ghz Windows XP PRO SP3
Avast Free Antivirus 18.8.2356
Toshiba Satellite C855-S5347 Celeron B830 1.8Ghz
Windows 10 Home 64 Bit Version 1909 Build 18363.900
Avast Free Antivirus 20.4.2410 Build 20.4.5312.578

linnetm66

  • Guest
Re: cannot insert license key
« Reply #2 on: October 03, 2012, 12:33:14 AM »
I clicked on the link you provided.  The options suggested will not work with my situation.  I do not have anything, anywhere that looks like the pictures that are shown.  I have uninstalled and reinstalled Avast thinking that would solve the problem...it did not.  Please help me because right now my frustration level is out the window with this problem.

Thank You,
Linnet Rogers

Offline Pondus

  • Probably Bot
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  • Posts: 37134
  • Not a avast user
Re: cannot insert license key
« Reply #3 on: October 03, 2012, 12:47:24 AM »
did you not recive a mail from avast with a license file in?