Error manual update

[ady4um]

There might be some issue (again) with the full VPS for off-line update, as 3 different users are stating the downloaded file is failing somehow.

I guess lukas (hasik) would need to review the file tomorrow.

[George Yves]

More and more users are leaving complaints about off-line updates in Russian. Are the developers waiting for their number to become critical?

BTW, what is the right size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.

[Gopher John]

BTW, what is the size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.

It would be nice if the information line by the download would be automatically updated with the release date, file size, and checksum of the update.  This would also help with troubleshooting.

[Lisandro]

Are the developers waiting for their number to become critical?

The offline updater suffered from a bug in December. Maybe it's not fully solved.

It would be nice if the information line by the download would be automatically updated with the release date, file size, and checksum of the update.  This would also help with troubleshooting.

Well... It's far from being the major (and more important) way of update.
The file is signed, i.e., avast will only install if it is perfect (without errors).

[Gopher John]

Well... It's far from being the major (and more important) way of update.
The file is signed, i.e., avast will only install if it is perfect (without errors).

Yes, I'd read that Avast itself checked the update file before allowing install.  However, those reporting problems could perhaps provide additional information to Alwil when problems do occur.  It shouldn't be hard for that information to be automatically updated be the web page based on the underlying file linked to.

I've only used the full manual update once quite a while ago.  I don't even remember the Avast version.

[George Yves]

The offline updater suffered from a bug in December. Maybe it's not fully solved.

Maybe you're right, but most of all Russian users resent the lack of official response from the developers of avast.

[Lisandro]

It shouldn't be hard for that information to be automatically updated be the web page based on the underlying file linked to.

Discussed a lot in the recent past

Maybe you're right, but most of all Russian users resent the lack of official response from the developers of avast.

It's nothing wrong with Russia. It's worldwide.

[PMaff]

More and more users are leaving complaints about off-line updates
...
Are the developers waiting for their number to become critical?

 
I have also reported this in another thread.
December seems to be regression month in this case.

BTW, what is the right size of the off-line VPS file? On the downloading page it is shown as 31 Mb, but in reality users get a file of more than 48 Mb.

It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.

[Lisandro]

It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.

It won't work if it is incorrect. No way.
Common users don't have a MD5 checksum tool and won't test it.

The problem that should be addressed is the full offline update bug imho.

[PMaff]

It would also be a good thing if the Avast people put some checksum (md5?)
behind the manual update files so that we know that the download is correct.

It won't work if it is incorrect. No way.
Common users don't have a MD5 checksum tool and won't test it.

Ok, that may be a problem.
There are no tools from Windows that do such a check,
only 3rd party (http://www.md5summer.org/ and alike).

The problem that should be addressed is the full offline update bug imho.

Sure.
And there should be some message on the download page, that there are problems
(and not only in Russia ;-)  ).

In my case the files (md5 sum of vpsupd.exe and date)

Code: [Select]

164b9d90639ceb07420aceee0ecc5bb5   18122011
83b4b2f55045120465919fb7d76fb1a5   20122011
0fae637ab31f7f05675a263c8fc834d6   21122011
5b42c5301af3c71357441d877c2b6a3a   27122011 2nd
a3fc029a77d1a4817194870cc5d441b0   27122011
67c3d6f6fa74a504e98b8e0d7233977b   28122011did not work.
Don't know if that helps.

[George Yves]

It's nothing wrong with Russia. It's worldwide.

The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.

[bob3160]

It's nothing wrong with Russia. It's worldwide.

The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.

Don't the browsers that they use have a translation feature

[PMaff]

It's nothing wrong with Russia. It's worldwide.

The problem is compounded by the fact that very few Russian users speak English and the majority of them can't monitor the developers' messages in the main forum. Some "hot heads" there say that Avast team ignore them and their problems.

Don't the browsers that they use have a translation feature

Maybe they can use
http://webtranslation.paralink.com/
But one of the russian guys here should check, if that site translates correct.
Just tried:

Это не ничто неправильно с Россией. Это - во всем мире.
Проблема составлена фактом, что очень немного российских пользователей говорят на английском языке, и большинство их не может контролировать сообщения разработчиков в основном форум. Некоторые "горячие главы" там говорят, что Стой команда игнорирует их и их проблемы.
Не делайте браузеры, которые они используют, имеют перевод.

Well, translation to German is not 100% correct but usable somehow:

Es ist nichts Falsches mit Russland. Das ist weltweit.
Das Problem wird durch die Tatsache zusammengesetzt, dass sehr wenige russische Benutzer sprechen, können Englisch nicht und die Mehrheit von ihnen die Nachrichten der Entwickler im Hauptforum kontrollieren. Einige "heiße Köpfe" sagen dort, dass Avast Mannschaft sie und ihre Probleme ignoriert.
Tun Sie nicht die Browser, die sie verwenden, haben eine Übersetzungseigenschaft.

[bob3160]

[/URL]
I used Google Translate in Google Chrome and it seems to do a good job.

[George Yves]

bob3160
Yes, all of them can but few of them do use on-line translators.