Stupidly opened a DHL email

[Irana44]

An error message now appears just after i turn my computer on, it states ‘’the publisher could not be verified. Are you sure you want to run this software’’.  At this point I’ve clicked ‘’cancel’’ as I’ve never had this message before so don’t want to click ‘’run’’.
 
Also, now when I start up my PC, all the icons on the desktop have disappeared, only 3 left:  explorer, Google earth and avast.

I’ve tried doing a full virus scan but it doesn’t allow me to scan all files (?), I’ve also tied doing a system restore but this made no difference either.

The following pop ups have also appeared......

Avast!  Network shield has been blocked by a harmful site.

Avast has stopped working.

Pop up boxes;-

Object: http://wautilber.com/britix/a
Infection: url:mal
Process:  c:\programdara\wdag1er2qlsanw.exe

Hard drive critical error

RAM memory liability is extremely low

Hard drive clusters are partly damaged.  Segment load failure.

In addition to the above, 22 message boxes all showing the same error message apart from one thing, the number/letters differ, for example:  ‘’Failed to save all the components for the file \\system32\\0000358f.  The file is corrupted or unreadable.  This error may be caused by a PC hardware problem’’ and,
'’Failed to save all the components for the file  \\system32\\00000d8f. The file is corrupted or unreadable.  This error may be caused by a PC hardware problem’’.


PLEASE HELP! THANK YOU!!

[essexboy]

Hi there - do not run any temporary file cleaners until I give the all clear

This first programme will need to be run twice

Download RogueKiller  to your desktop
 

• Quit all running programs
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
• When prompted, type 2 and validate
  
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe 

Please post the contents of the RKreport.txt in your next Reply.

RUN 2

 

• Quit all running programs
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
• When prompted, type 6 and validate
  
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe 

Please post the contents of the RKreport.txt in your next Reply.

NEXT

Download OTL  to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
consrv.dll
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
C:\Windows\assembly\tmp\U\*.* /s
%Temp%\smtmp\1\*.*
%Temp%\smtmp\2\*.*
%Temp%\smtmp\3\*.*
%Temp%\smtmp\4\*.*
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach both logs

[Irana44]

First of all - thank you for helping me!

Run 1:


RogueKiller V6.2.4 [01/12/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User: dougiem [Admin rights]
Mode: Remove -- Date : 01/17/2012 22:20:29

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Registry Entries: 10 ¤¤¤
[SUSP PATH] HKCU\[...]\Run : Policies (C:\Users\dougiem\AppData\Roaming\EAB294.exe) -> DELETED
[SUSP PATH] HKCU\[...]\Run : Policie (C:\Users\dougiem\AppData\Roaming\EAB294.exe) -> DELETED
[HJ] HKCU\[...]\Advanced : Start_ShowMyComputer (0) -> REPLACED (1)
[HJ] HKCU\[...]\Advanced : Start_ShowSearch (0) -> REPLACED (1)
[HJ] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ] HKCU\[...]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)
[HJ] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
127.0.0.1       localhost
::1             localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: +++++
--- User ---
[MBR] 9683201e754c218de61b8b08cb37dfed
[BSP] 042122ecdd0019c7b1eb6e840a9d54cc : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] FAT16 [HIDDEN!] Offset (sectors): 63 | Size: 205 Mo
1 - [XXXXXX] NTFS [VISIBLE] Offset (sectors): 403456 | Size: 10737 Mo
2 - [ACTIVE] NTFS [VISIBLE] Offset (sectors): 21374976 | Size: 66396 Mo
3 - [XXXXXX] UNKNW [VISIBLE] Offset (sectors): 151056384 | Size: 2684 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1].txt >>
RKreport[1].txt

[essexboy]

The next run of roguekiller will restore the files and folders - so we are getting there 

[Irana44]

Run 2:


RogueKiller V6.2.4 [01/12/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User: dougiem [Admin rights]
Mode: Shortcuts HJfix -- Date : 01/17/2012 22:29:03

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ File attributes restored: ¤¤¤
Desktop: Success 1025 / Fail 0
Quick launch: Success 8 / Fail 0
Programs: Success 1152 / Fail 0
Start menu: Success 33 / Fail 0
User folder: Success 9046 / Fail 0
My documents: Success 25 / Fail 0
My favorites: Success 83 / Fail 0
My pictures: Success 12 / Fail 0
My music: Success 902 / Fail 0
My videos: Success 4 / Fail 0
Local drives: Success 1982 / Fail 0
Backup: [FOUND] Success 17 / Fail 1

Drives:
[C:] \Device\HarddiskVolume3 -- 0x3 --> Restored
[D:] \Device\HarddiskVolume2 -- 0x3 --> Restored
[E:] \Device\CdRom0 -- 0x5 --> Skipped

¤¤¤ Infection : Rogue.FakeHDD ¤¤¤

Finished : << RKreport[2].txt >>
RKreport[1].txt ; RKreport[2].txt

[essexboy]

I will be off line shortly - but attach the OTL logs and I will get to them as soon as I can.  Meanwhile your system should now be usable to a degree

[Irana44]

I have attached the logs, hope this is right.  Logging off for now too, will check tomorrow evening.  Thanks again!

[essexboy]

On completion of this let me know what problems remain

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :OTL
  O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
  [2012/01/16 18:48:56 | 000,000,631 | ---- | M] () -- C:\Users\dougiem\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk
  [2012/01/16 18:35:01 | 000,000,432 | ---- | M] () -- C:\ProgramData\WdAG1eR2QLSaNw
  [2012/01/16 18:32:35 | 000,000,296 | -H-- | M] () -- C:\ProgramData\~WdAG1eR2QLSaNw
  [2012/01/16 18:32:35 | 000,000,176 | -H-- | M] () -- C:\ProgramData\~WdAG1eR2QLSaNwr
  [2012/01/16 18:32:09 | 000,000,613 | ---- | M] () -- C:\Users\dougiem\Desktop\Desktop\System Check.lnk
  [2012/01/16 18:31:55 | 000,358,144 | ---- | M] () -- C:\ProgramData\WdAG1eR2QLSaNw.exe
  [2011/12/12 18:37:56 | 000,004,885 | ---- | C] () -- C:\ProgramData\qjaxlkio.dss
  
  :Files
  ipconfig /flushdns /c
  xcopy %Temp%\smtmp\1 "%AllUsersProfile%\Start Menu" /H /I /S /Y /C
  xcopy %Temp%\smtmp\2 "%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch" /H /I /S /Y /C
  xcopy %Temp%\smtmp\3 "%AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar" /H /I /S /Y /C
  xcopy %Temp%\smtmp\4 "%AllUsersProfile%\Desktop" /H /I /S /Y /C
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [CREATERESTOREPOINT]
  [Reboot]
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Please download Malwarebytes' Anti-Malware[/b]
 
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.[/b]

[Irana44]

Hi, i ran OTL but don't think it worked as Avast! blocked it?

I've attached the report anyway as rebooted and did the quick scan as advised 

[Pondus]

And then the malwarebytes log...

[essexboy]

OTL appears to have removed the bad boys

On completion of the MBAM run could you let me know what problems remain

[Irana44]

2012/01/18 19:55:35 GMT   DOUGIEM-PC   dougiem   MESSAGE   Starting protection
2012/01/18 19:55:40 GMT   DOUGIEM-PC   dougiem   MESSAGE   Protection started successfully
2012/01/18 19:55:43 GMT   DOUGIEM-PC   dougiem   MESSAGE   Starting IP protection
2012/01/18 19:55:53 GMT   DOUGIEM-PC   dougiem   MESSAGE   IP Protection started successfully
2012/01/18 19:59:07 GMT   DOUGIEM-PC   dougiem   MESSAGE   Executing scheduled update:  Daily
It produced 2 logs:-

2012/01/18 19:59:11 GMT   DOUGIEM-PC   dougiem   MESSAGE   Database already up-to-date
2012/01/18 20:13:15 GMT   DOUGIEM-PC   dougiem   MESSAGE   Starting protection
2012/01/18 20:13:26 GMT   DOUGIEM-PC   dougiem   MESSAGE   Protection started successfully
2012/01/18 20:13:29 GMT   DOUGIEM-PC   dougiem   MESSAGE   Starting IP protection
2012/01/18 20:13:34 GMT   DOUGIEM-PC   dougiem   MESSAGE   IP Protection started successfully
2012/01/18 20:14:38 GMT   DOUGIEM-PC   dougiem   IP-BLOCK   67.215.246.204 (Type: outgoing, Port: 49216, Process: avastsvc.exe)
2012/01/18 20:14:40 GMT   DOUGIEM-PC   dougiem   IP-BLOCK   67.215.246.204 (Type: outgoing, Port: 49217, Process: avastsvc.exe)
2012/01/18 20:14:57 GMT   DOUGIEM-PC   dougiem   IP-BLOCK   222.69.238.8 (Type: outgoing, Port: 46115, Process: bittorrent.exe)

[Irana44]

2nd log:-

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.18.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
dougiem :: DOUGIEM-PC [administrator]

Protection: Enabled

18/01/2012 19:55:35
mbam-log-2012-01-18 (19-55-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 213562
Time elapsed: 12 minute(s), 1 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4D1EC4CA-4B92-4324-B8F8-C9A6ED06A8AE} (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 9
C:\Users\dougiem\AppData\Roaming\EAB294.exe (Trojan.CryptPro.Gen) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\F92E.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\FEDSq9ArXCK1PL.exe.tmp (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\1SUz60KNcdwO34.exe.tmp (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\54D4.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\714A.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\Install.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\L55ZoNqgnLKTgx.exe.tmp (Trojan.FakeAV) -> Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\24403673.Uninstall\Uninstall.exe (Adware.Agent) -> Quarantined and deleted successfully.

(end)

[essexboy]

Is the computer behaving itself now ?

[Irana44]

It seems to be, no pop up boxes and desktop's back to normal.  THANKS SO MUCH for your help !!!