Avast just restarts endlessly (Android 2.2.1)

[Tolianych]

Yesterday I installed Avast. I downloaded it from market, it installs and ask me if I want to install AntiTheft. I agreed and it downloads and installed too. Now I can enter the AntiTheft (and customize it), but there's no way to open Avast. Icon is shown in the task bar. I opened it and there's only message about scanning installed applications, but progress bar is always shows 0%. Although screen is blinks a little. It seems, that application is restarting every 5 seconds.
I have reboot my phone. Uninstall and reinstall application without AntiTheft. Nothing helps. My phone - is a chinaphone Star A2000 GPS (based on MTK6516 CPU), Android 2.2.1 without root. Another man try's to install Avast on the same phone with root and get the same problem.

[SafeSurf]

1. Have you tried to uninstall Anti-Theft first, then Avast? 

2. Do you have any other AV you your phone?

3. After doing # 1, try pulling your battery out for a minute, then reinserting it, then reboot your phone.

4.  Reinstall Avast and see if it now works properly.

[Filip Havlicek]

Hi,

I don't really know that device. Do you think you can install a logcat application from the Android Market (CatLog for example), replicate the problem and send me the output of the logcat application (usually a .txt file) to my email (havlicek@avast.com)?

Filip

[Tolianych]

There's no other AV on this phone. I'll try to take logs tomorrow.

[Filip Havlicek]

OK, thanks.

Filip

[Tolianych]

I'v just send my logs. Now I just install Avast without AntiTheft. Avast reloads after 13 seconds of scanning apps.

[Filip Havlicek]

Thanks. Got it and read it already! Do you think you could tell me what application is it trying to scan while it crashes (~reloads)? Should be written under the progress bar.

I suppose you are using the latest Android Market version (1.0.1473).

Filip

[Tolianych]

In my case, it's "Contacts GroupU". In the other phone I don't know
Market v.1.82 and Avast 1.0.1473

[Filip Havlicek]

Thanks, one more question (hopefully I won't have to ask more , is it the first application it scans or some other one?

Filip

[kovac]

Hi Tolianych,

i'm currently working on this issue. It seems it is completely unrelated to the "Contacts GroupU" application. I was not yet able to reproduce the crash, but i'm working as hard as i can to find the bug. But just to be sure, could you perhaps uninstall the Contacts GroupU application for a while and see if avast still crashes? If so, can you send me the log again? (email or PM, both is fine)

Thanks,
Peter

[Tolianych]

Oh, guys... It was so hard to configure Contacts GroupU...  :'(
So I uninstalled it, and nothing changes. Its funny, but now Avast crashes on CatLog that I have install to send logs to you Actually, I think, it crashes on the first app that begins to scan. Maybe it depends on list Menue -> Settings -> Applications -> Manage applications -> Downloaded.
Next, i rebooted my phone, turn on CatLog recording, open Market and install Avast. Situation is the same. It still crashes on CatLog. Log file I have sent by email.

P.S. My phone is a half-noname chineese android-phone. Just search "Star A2000" in google. Here's it:


Thousands of this phones were sold.

[kovac]

Hi again,

sorry for any inconvience caused. Looking at the log files i can confirm that there is certainly a bug, the crash occurs in the same place as before. I will get back in touch with you when i have the fix or if there is need for more information.

Regards,
Peter

[Tolianych]

Thank you! I will wait. I want to use my favourite antivirus!

[rksingh]

same problem with my spice mi270.

[kovac]

This bug has been fixed and should not cause problems now. VPS version 120127-00 or newer required. Can someone confirm it is fixed?