Turnpike

[Eddy]

I think decent develloppers would have said something like:

This is not an issue ourselves or the software manufacturers seem to have come accross before. But we will look into it and if needed contact Alwil to see if we can find a solution together.

[S.Z.Craftec]

This is best possible reason to uninstall Turnpike immediatelly. So much arrogance from developers I haven't seen in a while... just use Outlook Express, MS Outlook, Thunderbird Mozilla or any other good mail client and you won't go wrong... best of all, you will solve all your mail related problems...

Cheers !

[Eddy]

Update:
I have contacted Demon and this is what I got sofar (through email):

Avast is Anti Virus software from the Alwil company, located in Tjechië. Currently it is mostly known in Europe, but getting more and more customers/users in other parts of the world.

website : http://www.avast.com
support forum : http://forum.avast.com

(other) contact options:

By E-mail
For general information please use info@avast.com.
(Please, don´t use this address for technical support issues.)
For sales information please use sales@avast.com.
For technical support please use support@avast.com.
For web questions please use webadmin@avast.com.
To send the suspected files please use virus@avast.com.

By Phone
ALWIL Software has the following phone number: (+420) 274 005 666.
You can contact our technical support directly at: (+420) 274 005 333.
ALWIL Trade can be contacted at: (+420) 274 005 111.

By Fax
ALWIL Software can be contacted at: (+420) 274 005 888.
ALWIL Trade can be contacted at: (+420) 274 005 222.

By Post
ALWIL Software's postal address is:

ALWIL Software
Prubezna 76
100 00, Praha 10
Czech Republic.

For the exact problem that this user is experiencing, please read the thread at Avast's forum

http://forum.avast.com/index.php?board=2;action=display;threadid=9323

I think this explains it better than I can do in a email.


Thanks in advance for your help/support.


Eddy

--- Andrew Pitman <pitmanan@demon.net> wrote:

> >
> > As can be read in this thread
> >
> http://forum.avast.com/index.php?board=2;action=display;threadid=9323
> > someone has problems with the use of Turnpike in
> > combination with Avast.
> >
> > Is this a known problem?
> > Do you have a (possible) solution?
> >
> > Please have a look and let us help this person to
> find
> > a solution.
> >
> >
> > Sincerly yours,
> >
> > Eddy
> >
> >
> Dear Eddy,
>
> Thanks for your email,
>
> I have no idea what Avast is, please send further
> information regarding
> Avast, please can you tell us in detail what type of
> program this
> person is experiencing.
>
> I hope this helps
>
> --
> Andrew Pitman *Customer Support Advisor*Demon
> Internet@Thus Plc
> ***** Here2Help@demon.net see
> http://www.demon.net/helpdesk/******
> **********Please send all replies to
> helpdesk@demon.net***********
> **Freephone Demon Status Line - 0800 027 0384.
> Updates Regularly**
>

[osborneuk]

the advice seems to be - disable outbound checking!

[ailsalewis]

I have "insert note into clean file" turned off. and my text emails and Word attachments are checked and sent on with no problems. I do have the timeout problem with jpg files, though. I tried turning "insert note" on just now and had the same timeout problems as described for everything.  Hope this helps.

[osborneuk]

I'll try that - does the header show that it's been checked?

[osborneuk]

the battle lines have been drawn.  In one camp we have avast! users trying to help.  in another silence from alwil. then again turnpike have their head in the sand and their supporters launch forth with this:

>I am having no end of problems with avast! running with TP6.  incoming is
>fine, mail is checked and a 'clean' message inserted in header and text
>(optional).
>
>Outbound is a different story.  running TP from startup outbound mail
>goes out OK but no message is inserted to say it's clean.

Presumably you have configured Turnpike to send outgoing email to
"Avast" for checking?

In which case, you need to be asking why "Avast" is failing to check it.

>  However next time TP starts to send mail it times out (300 secs) and
>then avast! times out (600 secs).  Only way to get the mail sent is to
>dissable outbound checking.

What does the Turnpike email log tell you?

The timeout will have occurred because Avast has not acknowledged
receipt of the email from Turnpike. Why is this?

I think you need to ask the makers of Avast why their software cannot
acknowledge receipt of an email in a timely fashion. After all, when the
software is all on the same machine, it should only take a split second for
most email to be handed on - and even a big multi-MB message should
have been processed within a second or two. There is clearly something
wrong with Avast if it cannot even respond after a five-minute wait.


so - I'm starting to regret not following instincts and just turning off - check outbound.

 

[bob3160]

osborneuk

I'm starting to regret not following instincts and just turning off - check outbound.

Since that seems to fix your problem, your right it's any easy way out. I have mine turned on not because it protects me but because it assures the person I'm sending the mail to that it's free of any infections.
I'm sure you would like to give that same assurance to your friends when you send them an email.
Problems are never solved by burying your head in the sand. I think you know what I'm talking about. There is a problem or conflict between the 2 programs an it should be solved not just swept under the rug.

[Vlk]

Patience, guys, we're on it but it takes some time.
Unfortunately, there's currently no workaround I can offer (except for turning off SMTP scanning).

Thanks
Vlk

[vojtech]

Please send me by mail the log file (aswMaiSv.log) of this unsuccessful sending. Before testing insert the line 'Log=20' to the file avast4.ini under [MailScanner]. Thank you.

[Eddy]

Today I received another email from Turnpike support:

Thanks for your email,

Turnpike in common with any other RFC compliant email client will attempt to send mail to the SMTP server specified in the account settings.

From reading the problem details I assume that Avast is an anti virus program and as such is trying to act as proxy for the incoming and outgoing mail. As I understand things one of two thing must happen when a new message is sent. Either the email client settings must be altered to point directly to the AV softwares local proxy, or the AV software should invisibly redirect the SMTP communications to its proxy.

It appears that the timeouts are happening during this communication with the proxy.

There are a few things to consider.

The proxy should respond to standard RFC compliant commands, if it does not then the communications between the two programs is unlikely to work properly.

What happens if the turnpike configuration is ammended to send mail directly to the Avast proxy rather than to the ISPs smart host ? If Avast is not properly catching the outbound SMTP connection then this may be the only solution.

If The customer is confident that Avast is scanning incoming mail, and is also live scanning files as they are opened on the computer, then there is no reason to actually scan outgoing mail.

If you wish to investigate this problem further then the best largest resource of Turnpike expertise is available from the Turnpike support newsgroup demon.ip.support.turnpike . This newsgroup is followed by many Demon support staff and the Turnpike developers. If your own ISP does not carry this group, then it can be accessed via the Google news archives.

[osborneuk]

sorry for delay.

tried attaching log -  error message says file is empty (ForeFox)
tried pasting - too big mesage.

so here it is:

http://www.btinternet.com/~osborneuk/aswMaiSv.log

hope it helps.

[osborneuk]

did you download the log? did it make sense?

[Vlk]

The problem is now solved. A fix will be in the next program update.

[osborneuk]

thanks