If the above suggestion from Asyn works, then you might want to tweak the Web Shield a little bit more. Instead of allowing "all" processes (by using that settings Asyn just mentioned), you could try adding the specific process of FTM to the web shield settings, and then change the first option ("well-known browser processes only") back to its original setting. This may help you narrow down the actual processes that are being allowed, while keeping the rest still scanned by the Web Shield.
If the site you are connecting to has a known url (and you trust it), then you could also add this to the Web Shield settings, but only if the processes exclusions is not enough.
Both, the process and the url settings, are under Web Shield -> Expert settings -> "exclusions".
Please report back.