RESOLVED - Why Didn't I Do A Search On Iyogi?

[blowtorch73]

There's no fool like an old fool and that's me. Last Friday had a problem with my computer so paid a visit here and somehow ended up phoning a freephone number that I thought was Avast help. Anyway lady on phone took over my computer and then convinced me that my it wasn't being scanned properly and to prove this showed me a page of red error icons. Because I dont know any better, I panicked and was persuaded to  take out a years contract for £109. A technician then took over my computer for an hour or so and seemingly carried out a lot of tasks. What worried me however is that he recommended that the Pro SuperAntiSpyware should be uninstalled even after my telling him that it was only used as a stand alone scanner. I still have the paid for mbam and Avast pro in startup but always liked my SAS as a stand by scanner. As I said at the beginning, there's no fool like an old fool.



....and it was the Iyogi in the top right of the image that I missed!!!

[Lisandro]

blowtorch73, you can let SuperAntispyware and MBAM Pro side by side with avast.
But I'm sure it will be a overkilling in performance. Do you really think you need the three residents at a time?
If you have safe internet habits, you can manage only with avast and let the others for on demand scanning.

[blowtorch73]

I use Mbam and Avast in startup and SAS is only used as an on demand scanner. Since both Mbam and Avast have more than earned their keep by stopping nasties, I wouldn't feel safe without them working side by side.

[Pondus]

But I'm sure it will be a overkilling in performance. Do you really think you need the three residents at a time?

@Tech...he did say it was only used as a stand alone scanner

What worried me however is that he recommended that the Pro SuperAntiSpyware should be uninstalled even after my telling him that it was only used as a stand alone scanner.

[DavidR]

@ blowtorch73
As mentioned, no problems with either running as resident (but only one) along side avast.

I have used both as resident at different times with avast and no issues. Currently I run MBAM Pro along side avast and SAS Pro but resident disabled as an on-demand anti-spyware scanner.

[Hermite15]

There's no fool like an old fool and that's me. Last Friday had a problem with my computer so paid a visit here and somehow ended up phoning a freephone number that I thought was Avast help. Anyway lady on phone took over my computer and then convinced me that my it wasn't being scanned properly and to prove this showed me a page of red error icons. Because I dont know any better, I panicked and was persuaded to  take out a years contract for £109. A technician then took over my computer for an hour or so and seemingly carried out a lot of tasks. What worried me however is that he recommended that the Pro SuperAntiSpyware should be uninstalled even after my telling him that it was only used as a stand alone scanner. I still have the paid for mbam and Avast pro in startup but always liked my SAS as a stand by scanner. As I said at the beginning, there's no fool like an old fool.



....and it was the Iyogi in the top right of the image that I missed!!!

so again, they persuaded you to subscribe to some sort of "special" contract for "better" support and you coughed 100 pounds for this? ... can you please confirm this, as iYogi, when it comes to support, is the worse you can get, see that thread I started here:
http://forum.avast.com/index.php?topic=84739.0

and this one there:
http://forum.avast.com/index.php?topic=62517.0

wouldn't it be about time that Avast once for all cuts all ties with those bastards

 ... I mean enough is enough, this is not the first time, and this will happen again, first they can't help because they're idiots, and second they always attempt to fool newbies and get them cough some extra cash

[blowtorch73]

Thanks for the inputs and I apologise for my lack of clarity. My problems do not lie with my security programs as such, but rather that I allowed myself to be drawn into a contract with Iyogi that in retrospect, I did not need and did not want. I am also annoyed with myself for allowing the tech to remove my SAS with the excuse that it could cause conflict with Avast even when I said that it was only used as a stand alone scanner. And yes, I was persuaded to cough up £109 for tech support especially when I saw the red error icons.
If the Iyogi ad had had 'Advertisement' printed along the top, I wouldn't have given it a second glance. Perhaps the powers that be at Avast should bear this in mind. After all, it can be Avast security users like myself who may be falling into the trap.

[DavidR]

Adam Riley, riley (at) avast (dot) com Avast Third-party Support Manager, has requested info about iYogi, so if you have time to recount your experience (copy and paste your post, etc.), give the link to this topic.

If you feel that you were pushed into the contract and that you are no longer happy, you should be able to get a full refund from iYogi, by saying you are going to proceed with a charge back action.

[blowtorch73]

by saying you are going to proceed with a charge back action.

Could you explain this please?

[DavidR]

Presumably you paid by credit card or paypal, in which case you can try to have the payment refunded, e.g. a charge back against iYogi. Normally it would mean contacting iYogi again and stating that you aren't happy with the service or contract and ask for a refund (they should do that as they have said in the past if someone isn't happy they will refund).

The ace up your sleeve is if you aren't happy with their response, then say that your considering your next step charge back.

But before you do anything contact Adam Riley and discuss options.

[blowtorch73]

Adam Riley, riley (at) avast (dot) com Avast Third-party Support Manager,

Is the above the e-mail address without the'@'? If so, is it 'riley (at) avast.com', or is it the whole thing from 'Adam' to'Manager'?

Have tried several variations but cant seem to get the e-mail sent off.

[osants911]

(at) represents @
(dot) represents .

So his email address is riley (at) avast (dot) com    <- but without the space in between the words.

DavidR has put the address in this form to avoid automated spam-bots from harvesting an active e-mail address.


EDIT: See attached image

[blowtorch73]

So his email address is riley (at) avast (dot) com    <- but without the space in between the words.

EDIT: See attached image

Thank you for that. That's exactly what I used in my first attempt but there is no evidence of the e-mail in my 'sent' box.

[blowtorch73]

After reading my complaint on the iYogi complaints forum, a superviser phoned, apologised for the bother that I had, and asked me what I wanted to settle the matter. I asked for a refund and was told that the money would be in my bank account within 7 days. We shall see.

[DavidR]

Hopefully that will happen.