Author Topic: How do I cancel my account and request a refund?  (Read 15687 times)

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Offline Nazbuster

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How do I cancel my account and request a refund?
« on: February 23, 2012, 06:12:01 AM »
This product does not seem to work for it's primary purpose:  saving login information.   The manual says to hold ALT key during login and a pop-up window will appear to save the login.  It does not.  The other options are far too extensive to configure with no explanations of how they work.   Not worth my time.

Please let me know how to cancel my account and get a refund.

Offline wnapier99

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Re: How do I cancel my account and request a refund?
« Reply #1 on: June 21, 2012, 08:58:29 AM »
I want to cancel and get the 30-day refund as well.... how should I do that?  or how did you?

Offline DavidR

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Re: How do I cancel my account and request a refund?
« Reply #2 on: June 21, 2012, 02:18:13 PM »
Contact sales (at) avast (dot) com
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Offline kauserparveen_77

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Re: How do I cancel my account and request a refund?
« Reply #3 on: January 11, 2017, 12:04:07 AM »
I WANT TO CANCEL THE AUTOMATIC ORDER PC CLEANUP.AND REFUND £29.99

Offline DavidR

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Re: How do I cancel my account and request a refund?
« Reply #4 on: January 11, 2017, 12:19:15 AM »
START YOUR OWN NEW TOPIC - IN THE  Avast Cleanup (former GrimeFighter) https://forum.avast.com/index.php?board=63.0 FORUM.

ULTIMATELY YOU ARE GOING TO HAVE TO REQUEST A REFUND IN THE SUPPORT TICKET SYSTEM.

Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.7.2314/ Outpost Firewall Pro9.3/ Firefox 52.4.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security


Offline marywooten0

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Re: How do I cancel my account and request a refund?
« Reply #6 on: February 24, 2017, 07:48:30 PM »
I got a email about a automatic renewal which I didn't order or want! I can't find a way to cancel this crap and none of the phone numbers I call ever get me to a person.
CANCEL this renewal immediately. I better not be charged.
Bunch of crap you cant talk or chat or anything.
The email won't even let me log in!
I will never recommend this company to anyone ever again!!

Offline Eddy

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Re: How do I cancel my account and request a refund?
« Reply #7 on: February 24, 2017, 07:55:46 PM »
Unless something went wrong, you agreed to the auto-renewal when you took a subscription.

For billing issues. questions and related, see the link in reply #5

Offline schamberlain53

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Re: How do I cancel my account and request a refund?
« Reply #8 on: May 09, 2017, 12:03:49 AM »
Contact sales (at) avast (dot) com
cancell both subscriptions. Not satisfied

Offline DavidR

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Re: How do I cancel my account and request a refund?
« Reply #9 on: May 09, 2017, 12:32:26 AM »
Contact sales (at) avast (dot) com
cancell both subscriptions. Not satisfied

You have quoted a post that is almost five years old and this is no longer how a refund is processed. Not to mention you will need to give more information in your submission.

My Reply #4 of 10 January 2017 gave the support ticket link to request a refund.
Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 17.7.2314/ Outpost Firewall Pro9.3/ Firefox 52.4.0 ESR, uBlock Origin, RequestPolicy/ MailWasher Pro7.8.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Karen165

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Re: How do I cancel my account and request a refund?
« Reply #10 on: June 10, 2017, 05:56:04 PM »
I can't find the information you form requests.  I contacted customer service and got a ticket #.  That was May 29th and I still don't have an answer.  No order history to find the right order number.  There is a wonderful button under license to cancel auto-renewal except it doesn't work.  Can't get in to find out what account is tied to this auto-renewal.  Can't find anything but license number.  And somehow when I upgraded it looks like I'm paying for 2 licenses and that they will auto-renew a few month apart.  Just want to stop all of this for now.  Getting so frustrated. 

Offline Eddy

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Re: How do I cancel my account and request a refund?
« Reply #11 on: June 10, 2017, 05:57:55 PM »
See reply #5

Offline Karen165

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Re: How do I cancel my account and request a refund?
« Reply #12 on: June 10, 2017, 06:11:44 PM »
See reply #5

Yeah, I did see reply #5. I'm not stupid.  I looked it up on the website and got the same information in reply #5 before posting anything in a public forum.  The problem is I can't seem to find the information needed when I look at reply #5 to get a solution.  That is why I contacted customer service so I could find the information I seek.  And I am still waiting for a human to answer.  I can't find anything with an order and special pin/key number so that I can fill out the form.  I found something that I thought was what I needed for one of the licenses but when I enter that information I got another error so I'm at a loss on how to solve this.  Other than letting the auto-renewal going through and then reporting it as a fraud because I have evidence that I have tried to cancel this service. 

Offline Eddy

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Re: How do I cancel my account and request a refund?
« Reply #13 on: June 10, 2017, 06:13:35 PM »
Contact avast or the payment processing company and ask them to cancel the auto-renewal.

Offline dragookl

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Re: How do I cancel my account and request a refund?
« Reply #14 on: July 30, 2017, 04:57:48 AM »
 8)

Eddy, You sooo funny!   Be kind to us. We are frustrated.  :-*
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