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General Topics / Re: I got charged for a product I did not buy...
« Last post by jferruggia1990 on Today at 01:42:56 AM »
I figured it out and it cleared up.
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General Topics / Re: I got charged for a product I did not buy...
« Last post by DavidR on Today at 01:35:15 AM »
I don't know how they would have got your payment details, have you ever had a paid version of avast before ?

Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.  I would suggest the email address that the "DRI*AVAST SOFTWARE" email was sent to and any information on that relating to the product.
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General Topics / I got charged for a product I did not buy...
« Last post by jferruggia1990 on Today at 01:25:23 AM »
**ISSUE HAS BEEN FIXED**

Hello/ Im not sure if there is a place or section for this but Im currently on the phone (on hold) with the support number given on the Avast support center.
I noticed today I was missing $76.20 from my bank account. Turns out ive been charged by ''DRI*AVAST SOFTWARE'' but I do not have any sort of paid subscriptions with Avast. I mainly use the free option and have never thought about upping my protection.

Im hoping its a fixable mistake and would like to know what to do to fix this and get my money back. Im in a bit of bind and every dollar helps. So please if someone can get this in the right hands and help me out, that's be great.

Kind regards, J

P.S. Still on hold, havent spoken to anyone yet.

P.P.S. Turns out someone else was using it and I had forgotten. My mistake.
I was shown the email and I understand how I got the charge. All is good now
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General Topics / Re: Windows 10 update Avast Icon missing from system tray
« Last post by bob3160 on Yesterday at 11:47:28 PM »
Yes, Avast is still running as it just told me a scan was finished.  It's just the icon that is missing from the system tray.  I tried googling it and apparently several years this was problem, but couldn't find any recent posts although it happened with the latest update last night.  And there apparently don't seem to be any "hidden" ones in the system tray.
Have you done a Restart since the update?
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Avast SecureLine VPN / Disney Plus access denied message
« Last post by Alasdair5 on Yesterday at 10:48:38 PM »
I cannot access Disney Plus with the VPN on. The message tells me that it's not available in certain countries and to disable my VPN and try again.T
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I am in the USA using ATT with 186 mbps download UNTIL I turn on the SecureLine VPN and then I have no internet connection at all.
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Francais / Re: L'Antivirus ne s'ouvre pas
« Last post by Jacques Fondaire on Yesterday at 10:00:01 PM »
Bonjour Benjamin,


Bienvenue sur le forum des utilisateurs d'Avast.

Je voudrais simplement compléter l'excellente réponse de chris, puisque vous nous indiquez travailler dans une entreprise.

Avast a développé une offre spécialement destinée au "business" :
https://www.avast.com/fr-fr/business

Il me semble important de protéger au mieux toutes les entreprises contre les cybermenaces, quelle que soit leur taille.

Un essai gratuit est possible :
https://www.avast.com/fr-fr/business/trials

Sincères salutations,

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Hi guys, I hope this thread is still monitored.

I using WinXP/SP3 runnining Avast version 10.4.2233.1299 which is fully free with no payment.  There is a later version which should run on XP but it doesnt work for me.

I had a problem with my Avast installation so I uninstalled it, rebooted and reinstalled it.  However the Avast dialog to obtain a new activation code goes in a circle unproductively. 

I tried the universal key from https://www.avast.com/registration-free-antivirus which is W11332244H9900A0420-8MRTR8W5 but my Avast says it has exprired

What do I need to enter to get my re-installed Avast working?
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Bonjour,


Merci de votre réponse. Souvent, on ne sait pas si une réponse a été utile...

Pour ce qui est de la présence de plusieurs certificats, je ne crois pas que ce soit là l'origine de votre problème, car celui-ci est intermittent.

Veillez surtout à maintenir à jour tous vos programmes (Windows, Thunderbird et Avast).

Revenez ici si vous constatez de nouveaux blocages. Essayez si possible d'observer les circonstances qui amènent la situation.

Sincères salutations,


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