Author Topic: can´t login into my.avast.com  (Read 13260 times)

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Offline AntiVirusASeT

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Re: can´t login into my.avast.com
« Reply #30 on: March 15, 2012, 12:57:39 PM »
my only laptop updates with the avast account about once every day even if set at 60mins within avast gui since this week.

alright for me though, however will need to register more than one device on this account to see how it handles more than one device.  :)

data

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Re: can´t login into my.avast.com
« Reply #31 on: March 16, 2012, 08:42:38 AM »
I tried to add another avast installation, but it is not shown up in my avast, the pwd is correct.
When will it be fixed??

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #32 on: March 21, 2012, 01:16:34 PM »
After days of zero response, all my wayward 'Account'-connected PCs have appeared on the 'Account' page during yesterday & today. Seems somebody must have fixed something. Thanks!  :)
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

Offline DavidR

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Re: can´t login into my.avast.com
« Reply #33 on: March 21, 2012, 01:26:49 PM »
Yes seems so even my win7 netbook is showing the current stats.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sandeep108

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Re: can´t login into my.avast.com
« Reply #34 on: March 22, 2012, 08:48:36 AM »
Well, in my case it is the reverse. Till today all was fine in my avast account. Now today my PC which is on and I am using to type this is showing as 'Off' in the devices (even after clicking the link from Avast) and my home PC which is actually off, is showing as 'on' and fine and secure.

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #35 on: March 22, 2012, 11:15:51 AM »
It may not be as "reverse" as it seems.
Up until yesterday, none of the PCs in my 'Account' had ever been listed as "Off" even if they had been for some time. I think this feature has only just started working. Try lowering the delay and see if it makes any difference.

PS. I tried to attach a shot of the "Edit" screen but got a message that the upload folder was full.
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

sandeep108

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Re: can´t login into my.avast.com
« Reply #36 on: March 22, 2012, 11:56:12 AM »
Well the relay status is set at 60 under Settings>Account. But the PC is switched on since several hours, but the status is still showing as 'off'. Avast UI is showing as all ok, all connected, account connected, but my avast shows as off.
« Last Edit: March 22, 2012, 12:00:56 PM by sandeep108 »

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #37 on: March 22, 2012, 12:31:09 PM »
I meant the setting on the 'Account' page.

"Offline after: 1d" (default)

Try '2h'
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

sandeep108

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Re: can´t login into my.avast.com
« Reply #38 on: March 22, 2012, 12:45:52 PM »
I meant the setting on the 'Account' page.

"Offline after: 1d" (default)

Try '2h'
Account page has only 2 settings - Update frequency (in minutes) and connect/disconnect button.

Offline Vladimyr

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Re: can´t login into my.avast.com
« Reply #39 on: March 22, 2012, 02:20:22 PM »
Sorry. Not clear enough.
The Avast Account web page, 'my.avast.com'
There is a way that seems right to a man,
       but in the end it leads to death
.” - Proverbs 16:25

sandeep108

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Re: can´t login into my.avast.com
« Reply #40 on: March 23, 2012, 06:12:16 AM »
Sorry. Not clear enough.
The Avast Account web page, 'my.avast.com'
I see. It is buried under device settings. Now all PCs are showing off, including my work PC which was on all day. It also shows last communication of the Work PC is 21 days ago, which is not correct at all since it is on almost every day and is showing connected. I have changed it to 2h, let us see.

vmj2324

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Re: can´t login into my.avast.com
« Reply #41 on: March 23, 2012, 05:20:07 PM »
I'm having that same problem. Their database does not see my email.

sandeep108

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Re: can´t login into my.avast.com
« Reply #42 on: March 24, 2012, 06:12:41 AM »
There was no change even after setting it to 2h. Today I re-set it to default 1d and hey presto it is showing ok, secure. But though it was on yesterday at the time I did this it was actually off. From my work PC I tried setting the Work PC to 1m, 2h, and back to 1d. No go, it is still showing as off.

Can anybody throw light on this behaviour? Else I will simply not bother with 'my avast' till the glitches are sorted out.