Problem with Alureon-K, I can't get rid of it.

[frenchfancy]

Done. log attached.  Still no internet.

[jeffce]

Hi frenchfancy,

Click Start > Run > type CMD
At cmd prompt C:\>
type
netsh -c diag

then when that loads
type
show test

Copy/paste the results into your next reply.

[frenchfancy]

Done, log attached.

My pc runs in French.  hopefully it should be obvious but let me know if you need me to trnslate anything.

I note that it says outlook express is my default mail server.  I don't use it I use Outlook.

[jeffce]

Hi,

Thanks for getting me this log.  I ran it through a translator so I was able to manage, but thank you for the offer. 

In the meantime...

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
• Right-click and Run as Administrator dds to run the tool.
  
• When done, two DDS.txt's will open.
  
• Save both reports to your desktop.
  

---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt

Attach.txt
----------

[frenchfancy]

Done, logs attached

[jeffce]

Hi,

I have not forgotten you.  I am looking into getting your internet back up and running. 

Have you by chance ever had ZoneAlarm on this system that you know of?

• Click the ‘Start' button.
  
  
• Click "Control Panel", or click ‘Settings' then ‘Control Panel'.
  
  
  • Click ‘Add or Remove Programs'.
    
  • The ‘Add or Remove Programs' window opens.
    
    
    • Select the ‘show updates' checkbox at the top of the window.
      
    • Installed programs and updates that are currently installed are displayed.
      
      
      • Scroll down to locate Microsoft security update for Windows (KB951748).
        
      • If it is there are you given the option to Remove?

[frenchfancy]

I've never heard of zone alarm so I'm pretty sure we've never had it.

We have the widows update but are not given the choice to remove it.

I appreciate your work on this

[jeffce]

Hi,

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  

Code: [Select]

ClearJavaCache::

DDS::
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
StartupFolder: c:\docume~1\doust\menudm~1\progra~1\dmarra~1\DELIVE~1.LNK -

AtJob::

File::
c:\program files\HP\HP Officejet 6500 E710n-z\Bin\HPCustPartic.exe


• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
  

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
----------

[frenchfancy]

Program runs but does not produce a log.

It hangs at this point:

pevFind, by Billy O'Neal III, version 1.5.6 Combofix Edition. Syntax Error.
Pass LEGAL for license information. Built Sat Jun 25 23:20:20 2011

I tried 3 times and it is always the same.

I still don't have the microsoft windows discovery bit ddue to lack of internet connection.

[frenchfancy]

I spoke too soon, I left it running and it has re-started the pc (again) and has now come up with the error from microsoft windows
"the system has found a serious error"

BCCode : 1000008e     BCP1 : C0000005     BCP2 : F14A2BD1     BCP3 : EEE4C920
BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 256_1   

I have got a log from combofix - see attached

[jeffce]

Hi,

Ok....

Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop.

Disable your AntiVirus and AntiSpyware applications.

Right-click and Run as Administrator on the Combofix.exe and follow the prombts on your display. When finish, it will create a C:\Combofix.txt. Please post this log for further review.
---------

[frenchfancy]

Done - log attached

[jeffce]

Hi,

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  

Code: [Select]

ClearJavaCache::

Registry::
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"ShowDeskFix"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"9000:TCP"=-
"9001:TCP"=-
"9002:TCP"=-
"9003:TCP"=-
"9004:TCP"=-
"9005:TCP"=-
"9006:TCP"=-
"9007:TCP"=-
"9008:TCP"=-
"9009:TCP"=-
"9010:TCP"=-
"9100:TCP"=-
"8000:TCP"=-
"10000:TCP"=-
"9090:TCP"=-
"3483:UDP"=-
"3483:TCP"=-


• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
  

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
----------

[frenchfancy]

Log attached

[jeffce]

Hi,

What about that internet?  Is it still not working?