Author Topic: removing names from whitelist  (Read 2611 times)

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TIGERLAD

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removing names from whitelist
« on: March 28, 2012, 12:41:24 AM »
Cannot remove names from whitelist. Have clicked on name and REMOVE, but on accessing white list name is still there. Anyone help please?

Online DavidR

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Re: removing names from whitelist
« Reply #1 on: March 28, 2012, 12:49:43 AM »
What avast version and build number, e.g avast free/pro/AIS 7.0.1426, etc. ?

What whitelist ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

TIGERLAD

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Re: removing names from whitelist
« Reply #2 on: March 28, 2012, 01:03:05 AM »
Hi Davidr

Am running Avast Internet Security version 7.0.1426. The whitelist is in the ANTISPAM section of ADDITIONAL PROTECTION.

Online DavidR

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Re: removing names from whitelist
« Reply #3 on: March 28, 2012, 02:20:40 AM »
OK, unfortunately I don't use the AIS version so I'm not familiar with the anti-spam function.

When you click on the Remove in the Expert Settings, Whitelist, do you OK your way back out ?
If you just close the window after using Remove I believe it will remain.

####
Another thing you might try (most avast shield exclusions are in their respective .ini file), see if the whitelist is maintained on an .ini file somewhere, check the C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast (XP location or C:\ProgramData\AVAST Software\Avast (Vista, Win7 location) this may be a hidden folder, so you might have to change the folder settings in explorer to view them.

Once found, look for an appropriately named .ini file could be firewall or anti-spam related and open it using Notepad.exe, you may need to run that as administrator in Vista, Win7.

NOTE: Exercise care in this .ini file only remove the specific part of the whitelist, each individual whitelist entry will probably have a separator, possibly a comma or semicolon. When you remove the item and save the file, the avast self-defence module will ask for confirmation.

EDIT: see image example of some of the ini file names to get an idea.
« Last Edit: March 28, 2012, 02:36:47 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

TIGERLAD

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Re: removing names from whitelist
« Reply #4 on: March 28, 2012, 09:17:09 AM »
Thanks for your reply DAVIDR. Yes, on exiting whitelist I do click OK. Will look at your solution, but feel that Avast should work ok without me (a Joe average pc user) having to amend files.

Online DavidR

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Re: removing names from whitelist
« Reply #5 on: March 28, 2012, 01:17:36 PM »
Yes it should and what you are reporting isn't the expected behaviour.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security