CD-Rom seems to hang with on-access enabled

[NICS]

Has anybody had an issue with avast 4.5 home edition on a pc with xp home installed? when when you insert a cd into the pc it just hangs. I usually have to reboot to get back to the system. If i disabled the on-access, the cd would work fine. It is deffanatly not the cd-roms there are 2 in the pc and it is configured correctly. it even hung with a store bought program cd not just burned ones. didn't matter which rom i used.

I had to install xp-sp2 from cd for a customer on their home pc, so i ended up uninstalling avast from it.

I would like to know if there is a fix for this so if I run into this in the future i can fix it without uninstalling it.

I have installed Avast home addition on a few of my customers home pc's and had never ran into this before.

Thanks for any info NICS

[inthewildteam]

Probably best to contact avast! support first if you are having problems installing the programme.  You are installing it as an agent for avast! and not "for free" aren't you?

[NICS]

I had no problems installing it or running it it ran fine. It was only hanging when i tried to read a cd. i looked it the faq and didn't see anything, then i did a search here first. most support i thought prefered you to look in the forums and faq first incase this has been discussed and solved.

as far as installing it. it is the free version and I have them register it for a key. it is on users HOME pc's. and they are to register it in their own names. i don't give them my key and I don't charge for the software. i install it for them along with other free programs to help protect their pc's from spyware, adware and viruses. I don't believe i am breaking any copyright laws. maybe i'm wrong.

[Eddy]

Have a look to see if there are newer motherboard drivers.

And was one of the cd-roms by change an 'old' one?