Author Topic: Error messages  (Read 8654 times)

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Johnboy

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Error messages
« on: December 22, 2004, 11:05:46 AM »
Avast is giving me this message: Not enouigh user rights to continue.
What does this mean.
Help please
Johnboy
« Last Edit: December 22, 2004, 11:06:30 AM by Johnboy »

Offline Lisandro

  • Avast team
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Re:Error messages
« Reply #1 on: December 22, 2004, 11:49:23 AM »
Avast is giving me this message: Not enouigh user rights to continue.
What does this mean.
Help please
Johnboy

Are you installing avast?
Are you using Windows XP?
At a common user or administrator?
The best things in life are free.

Johnboy

  • Guest
Re:Error messages
« Reply #2 on: December 22, 2004, 02:19:36 PM »
Hi,
Thanks for response
I am installing Avast on XP Home edition
I think I am logged as Administrator, how do I check that, please?
Thankks

Johnboy

  • Guest
Re:Error messages
« Reply #3 on: December 22, 2004, 02:21:47 PM »
I have just checked and I am logged as computer administrator!
So what does 'Not enough rights mean?
Thanks

S.Z.Craftec

  • Guest
Re:Error messages
« Reply #4 on: December 22, 2004, 02:29:42 PM »
Hi there,

Can you make a screenshot of exact window containing that error message, please ?

Also, make a screenshot of USER ACCOUNTS window like I just did (see attachment)

S.Z.Craftec

  • Guest
Re:Error messages
« Reply #5 on: December 22, 2004, 02:31:27 PM »
Here is a little explanation what you can do in both cases... one is when you are logged with administrator rights, and other one is account with limited rights...

Are you 100% sure you are logged as Administrator or at least as a user with administrator rights ?

Johnboy

  • Guest
Re:Error messages
« Reply #6 on: December 22, 2004, 02:43:14 PM »
On the user page it states 'John' computer administrator and I can install programmes and have done without previous problems.

S.Z.Craftec

  • Guest
Re:Error messages
« Reply #7 on: December 22, 2004, 02:53:30 PM »
Can you still post the screenshot of the error message you are getting ? It's important to see what's going on in there. It's not easy to solve someone else's problem especially if we have to do that "remotely" like this and we are not even close to your location...

That message window could reveal some important info you may overlooked...

Btw, do you use any software firewall and which one ? What are other security programs you have installed on your PC ?

Edit: Also, what version of avast! you are trying to install ?
« Last Edit: December 22, 2004, 02:54:59 PM by S.Z.Craftec »

Johnboy

  • Guest
Re:Error messages
« Reply #8 on: December 22, 2004, 03:01:36 PM »
Hi,
I am going to reinstall avast to duplicate the window.
The firewall I use is Zone alarm

Johnboy

  • Guest
Re:Error messages
« Reply #9 on: December 22, 2004, 03:04:48 PM »
Plus avast 4 home edition

Offline Lisandro

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Re:Error messages
« Reply #10 on: December 22, 2004, 03:52:38 PM »
Plus avast 4 home edition

Which build please...? 4.5.549 ?

I am going to reinstall avast to duplicate the window.

What do you mean? Can you rephrase?
The best things in life are free.

S.Z.Craftec

  • Guest
Re:Error messages
« Reply #11 on: December 22, 2004, 04:06:32 PM »
Technical, he will install avast! again to be able to capture the error message he's getting during installation process... then he will post the screenshot. I wanna see is there maybe some particular program giving him that message...

Johnboy, try disabling firewall completely and then try to install avast! After installation and possible system restart, be sure that your Firewall is enabled as well...
« Last Edit: December 22, 2004, 04:11:24 PM by S.Z.Craftec »

Johnboy

  • Guest
Re:Error messages
« Reply #12 on: December 22, 2004, 04:13:37 PM »
It is getting a bit foggier still, now!

Re-installed and now getting error message : Problem updating, also cannot connect Outlook express and 'Process guard' has gone dead too, despite downloading Avast in - Process guard 'learning mode.
I have DE-INSTALLED again and everything else is back to normal.
It looks like Avast does not like my system or there is a major conflict somewhere
I'll go with BitDefender until I can figure it out.
Thanks for all your input.
Cheers Johnboy

S.Z.Craftec

  • Guest
Re:Error messages
« Reply #13 on: December 22, 2004, 04:26:15 PM »
Why do you keep Process guard ? Most likely, it gives you all those problems. People like to install all kind of unnecessary software on their computers and they get all those conflicts. I'm not sure you're not gonna get same problem when you try to install BitDefender... Try disabling it first and then install avast!

Johnboy

  • Guest
Re:Error messages
« Reply #14 on: December 22, 2004, 04:53:57 PM »
Hi Again,
I Did exactly that, disconnected Process guard and left it disconnected.
I'll forget it for now, thanks anyway, cheers