So it has come to my attention that the cure to things some folks dont want posted is to ask why they are 'bashing'. Let me explain things a little for such folk:
I am a DEDICATED fan of Sony audio/video products. Im talking huge fan! I brag about my Sony products to most I encounter. However, last year my TV went down due to a bad update. I started with the normal lines of support, and very polite as well. Yet it seemed when agents would find out certain things like it costing me to money just to call (per-minute basis) or that I had to hang up becuase the last opertaor would put me on eternal hold or various other things; things would just keep going downhill. Through research I found out I wasnt the only one either (just like on these forums).
I had a great many, not so pleasant things to say about problems that needed addressed. Did this mean I hated Sony or wanted to cause them ANY ill will? Of course not! It simply meant I was tired of
asking for things to be addressed that needed it. I was tired of being accused of trying to cause disidence simply trying to get a problem fixed or given proper attention to. Kinda like when people are given a speeling lesson even though we know what they mean...
Long story short, my problem
WAS addressed and even a look into why things were made so impossible with there normal channels. Im still a dedicated user to said product, more so now that things ignored/blown off got addressed. I guess my problem is that when I purchase
ANYTHING; I view myself the same as an investor who buys stock. Only difference is my stock is in physical product (which drives a company more than stock TBH). So maybe, Im not trying to bash a product Iv been using, and counting on for years. Maybe I realise that sometimes companies can get a little off course from where they meant to go because off third party payments, fullfillment (this is a direct hint at the previous phone-in support option used here), or personal beleifs. We all make poor decisions, but that doesnt mean we shouldnt constantly re-evaluate whats going on, or ignore something because we dont like the sound of it.
Really, Im not bashing anyone that isnt honestly trying to better things around the planet, and even here on these forums. However, sometimes one must not only use a big stick but speak loudly as well. Im still dedicated to Avast but as someone who is into security, and have been since before most of you ever knew the 'http' internet existed; Im not just going to allow a product Im vested into; pretty much since the whole suite has been out, go down because of lack of research into things like codecs or whatever. It doesnt mean Im going to 'go with the flow' when I know something like a
completly user based rating system on what implies the 'trustworthiness' or 'reputation' of any web site is one of the worst mistakes a security company can make.
After all, Im vested into this product... why wouldnt I want these things (and other discrepancies) to be dealt with. Im not rich and cant just throw money at anything so you bet... Im gonna be dedicated to it getting right again.
A 33rd Decree