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YES, following that guide. See where it says "registration information" - his doesn't say that - it says "subscription information"He can't find a "register button anywhere in the software.
the software says he has a trial version, but he paid $39 for Something and received a CD. I had him install that CD, so I'm not sure what he has. Very difficult dealing with him so many miles away. I'll try that other link, thanks.