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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Vlk on March 07, 2010, 10:10:30 PM

Title: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 07, 2010, 10:10:30 PM
Hi guys,

during the last few weeks, I heard some comments that avast v5 is slowing down web surfing (cutting download speeds to half etc). As we're not able to simulate the problem here, I'd like to ask for your help.

If you're one of the people experiencing this problem, could you please tell us how exactly did you measure the difference? (with / without webshield) -- i.e. how did you measure the speed? Did you use a speed test? Which one, exactly (URL)? What's your speed with, and without webshield? Etc etc/...

The more details you supply, the better. Ultimately, we'd like to be able to reproduce the problem in our lab.


Also please note that stopping WebShield will drop all downloads in your browser!


Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 07, 2010, 10:48:24 PM
On my computer with AMD Sempron 1.8 ghz 2g RAM  XPsp3 32bit I get 30 mb internet speed with Webshield turned off.
About half that with WS on.

Checked with http://www.speakeasy.net/speedtest/

With my AMD Turion TL60 dual core 2ghz 4g RAM Win 7 64bit I don't experience any slow down.

Connected to same D-Link router, wired connection.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 07, 2010, 10:58:49 PM
I realize the Turion has much greater processing power and that's the reason for the difference, but not everyone has computers with the power to compensate for WS's drag on their systems.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 07, 2010, 11:04:08 PM
Also, 15mbs internet speed isn't a problem for me, but those with slower speeds this problem with WS could impact them greatly.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: RedFan on March 07, 2010, 11:11:48 PM
Almost no difference here between WS on & OFF
19 Mbps WS off and 18.5 Mbps WS on
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 07, 2010, 11:27:03 PM
On my computer with AMD Sempron 1.8 ghz 2g RAM  XPsp3 32bit I get 30 mb internet speed with Webshield turned off.
About half that with WS on.

Checked with http://www.speakeasy.net/speedtest/

With my AMD Turion TL60 dual core 2ghz 4g RAM Win 7 64bit I don't experience any slow down.

Connected to same D-Link router, wired connection.

What does the CPU usage chart show when you max out the bandwidth with WebShield enabled? (I mean on the Sempron box). Do you see any peaks in the AvastSvc.exe process?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: coolsilver on March 07, 2010, 11:30:19 PM
I have a hard time finding my connection slowed down. Though sometimes it creates timeouts or delays a response from a webserver/dns.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 08, 2010, 12:11:33 AM
I hope this what you want.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: galooma on March 08, 2010, 01:09:16 AM
My connection speed actually went down with WS off but its compromised by having a shared connection through a router.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 08, 2010, 01:11:51 AM
I have a drop of about 3-4 Mbs with Web Shield ON. I tried Web Guard ON with AVIRA PREMIUM and the drop is about the same, a little bit less. I guess it's only normal considering that a Web Shield has to do its work (stupid but true...!). I'm noting AVAST 5.0 FREE to be refractory to my 2 computers home, now I just cleaned my Vista one of last year PCTOOLS AV bad uninstall and would like to try again but after the fifth time this year I'm a bit uneasy. Seems to work perfectly well on some computers but as in Antivir you still have people that have problems with their AV. Avira Premium seems to go well on my PCs. I don't understand. Ideally, WebShield should not interfere with internet speed. You can GOOGLE "bandwidth speed" and find a battery of web sites giving you the tool to measure your internet speed but each one of them will vary a bit in giving you the result. Overall for a connection with high speed internet (naked 7Mbs) you're slowed a bit. I guess on TGV connections you don't even feel it, but most of us have high speed don't they? ??? PS: I have direct connection to cable
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: igor on March 08, 2010, 01:16:18 AM
I hope this what you want.

I'd say Vlk is interested in the CPU usage - as shown e.g. in Task Manager on the Performance page.
(Though I'm not sure how to show the "chart" for a particular proces (AvastSvc.exe) - other than watching the CPU usage on the Processes page.)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 08, 2010, 01:38:56 AM
As I said, I have a big PEAK each time I go on a new web page with Web Guard ON which as I said slows down the internet connection as much (equivalent) as AVAST'S Web Shield. So CPU usage is then MAXIMUM. :o
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 08, 2010, 02:38:03 AM
off topic  /my wireless connect is the pits, plus bandwidth congested, struggle to bring up 1 Megabit, wrong time of day, but at least broadband is not down or I would be on dialup 53.3 53.6kbps. That said, I can surf comfortable at 1Mbps with many pages open.


well there is some difference Vlk but I dont really notice it much. I try again later and see what is same.
I'm not sure about the date and time - from what else that I see, the tests are supposed to be live.

Everything in screenshot below.
I have included a ping test as well in case it helps

Edit - its midnight now on same day and broadband has been down for 3 hours now - I've been on 53.6kbps, lucky forum is an easy make on dialup speed - nothing bad avast 5 might do could be worse than this and happens all the time ??? ??? ??? - I try phone Vodafone NZ and I get redirected to Eygpt cos they doan work after hours here  ??? ???
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 08, 2010, 03:12:37 AM
http://forum.avast.com/index.php?topic=55898.msg474248#msg474248 (http://forum.avast.com/index.php?topic=55898.msg474248#msg474248)
These were my results with the AVAST'S WEB SHIELD ON a few weeks ago and they are still valid with AVIRA'S PREMIUM WEB GUARD now. But it can vary a bit from day to day, as of example my upload speed is most of the time unaffected at 0.78 Mbs while always with Web Protection I can get between 3.8-5.5 Mbs, depending of day. I use the Easy test site.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 08, 2010, 03:48:52 AM
On my computer with AMD Sempron 1.8 ghz 2g RAM  XPsp3 32bit I get 30 mb internet speed with Webshield turned off.
About half that with WS on.

Checked with http://www.speakeasy.net/speedtest/

With my AMD Turion TL60 dual core 2ghz 4g RAM Win 7 64bit I don't experience any slow down.

Connected to same D-Link router, wired connection.

What does the CPU usage chart show when you max out the bandwidth with WebShield enabled? (I mean on the Sempron box). Do you see any peaks in the AvastSvc.exe process?


Vlk,

I emailed you an avi clip I made with SnagIt showing you cpu usage spiking in AvastSvc.exe process.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bikemanAMD on March 08, 2010, 04:59:43 AM
Have an AMD Athlon 64 3500+ 2.20ghz, 4gbs of ram, 8600GT Video card

Most of the day i use Second Life 3D game that uses 100 percent CPu all by itself, See Some Lag at TImes, but i just consider it a Second Life issue and don't worry on it, been using Avast 5 since it was released, as well as when the beta stablizied as well.  Rock Slid Product, Not sure if the Webshield causes me issues or not--i'll have to test it and see for sure, perhaps when i'm not using Second life(whenever that is)

I can do a speedtest now with Second Life open, and Webshield on--so i will right now and get that for you, will do one with it on, and one with it off and Intelligent Stream Scanning is on

Download With Webshield on, and Intelligent Stream Scanning:  1571(DSL Rated for 6016kbps)
Upload: 613kbps(rated 768ks)

Think Second life is screwing up my readings, will redo later tonight


Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: cazoza on March 08, 2010, 05:40:03 AM
Hi pals!

Here is my TEST Image, hope it helps to solve this issue. And my system settings are in my signature, so i think in slow end computers, it's because the system settings they have (CPU, memory, HDD, Mother Board, etc.) , because they can't work as fast as new end computers with AvastSvc.exe process. By the way, i have 2MB/s DSL Connection.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Soure73 on March 08, 2010, 08:06:05 AM
 I'm also experiencing a small slowdown :-[
Using Avast Free 5.0.454 and ADSL 20mbit download,1 mbit upload
Wend webshield is on i get around 8mbit download with avastsvc.exe using sometimes 40% of the cpu :o but with webshield off i get around 15mbit download
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: RejZoR on March 08, 2010, 08:56:19 AM
I realize the Turion has much greater processing power and that's the reason for the difference, but not everyone has computers with the power to compensate for WS's drag on their systems.

That's hardly a reason really. Atom N270 1,6GHz (single core, 2 threads, in-order) doesn't even come close to Turion, yet i'm getting perfectly normal speeds on netbook for 8Mbit connection (through wireless router) using avast! 5 Internet Security.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 08, 2010, 11:18:27 AM
Also, if you are experiencing the issues, does it make any difference if you open the avast UI, navigate to Real-time Shields, Web Shield and uncheck the "Scan web (HTTP) traffic" box?


Cheers
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Soure73 on March 08, 2010, 11:38:31 AM
Also, if you are experiencing the issues, does it make any difference if you open the avast UI, navigate to Real-time Shields, Web Shield and uncheck the "Scan web (HTTP) traffic" box?


Cheers
Vlk

 It sure does! With "Scan web traffic" disabled i get almost double internet speed!
With "Scan web traffic" enabled i now get avastSvc.exe using 44% of the cpu sometimes!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mhf on March 08, 2010, 11:56:08 AM
I'm not sure if the speed test thing is really much use :
with "Scan web traffic" disabled my speeds almost double using http://www.speakeasy.net/speedtest/
then almost no difference at all (either disabled or enabled) using http://www.speedtest.net/
then better results with "Scan web traffic" enabled using http://whatismyip.com/speedtest/index.asp than when disabled !!!

Obviously a lot depends on which servers are used and where they are situated geographically but even so imho these tests don't seem to help much with the present question.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hally on March 08, 2010, 01:46:48 PM
Hi Vlk  :)


Like I've Said Before...

My speeds do NOT seem to be affected by the Avast 5 webshield  8)

I've never really kept check of my Upload Speed as much as I have my Download Speed  :-\
However!
100% Sure... My Download Speed Is The Same As It's Always Been  :D

I'm Using...
Broadband
Up To 8Mbps
Netgear - Wirelesss Modem/Router

(http://www.speedtest.net/result/741202112.png) (http://www.speedtest.net)


But I Do Have One Problem :'(

Avast seems to cause my Internet to have minor cut outs at random times  ::)
What I Mean...
My little Internet Globe Icon ( Showing Net Connection ) keeps disappearing from the Taskbar.
Opening a browser or web page always brings the Globe Icon and my Internet straight back again.
But It Does get Annoying!  >:(

Note: Some days the problem is worse than others ( Almost Seems Like... Definition updates can have a positive or negative effect )

Note: I had exactly the same problem with - Avast 4.8

Note: I know that it's Avast causing the problem.
Because it doesn't happen when Avast is uninstalled  :(

Threads where I've talked about this problem...
Here: http://forum.avast.com/index.php?topic=55722.msg471143#msg471143
Here: http://forum.avast.com/index.php?topic=55898.msg473976#msg473976

Thanks!  ;)

PS.
A couple of other people have also said they have the same problem as me.

Hally
Avast 5 - Rocks!  8)

Baby Boy  :D  Congratulations!  ;)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: sded on March 08, 2010, 02:22:39 PM
FYI, I run both the Avast! web shield and the OA web shield simultaneously with no impact on web surfing or downloading, 3Mbps link.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 08, 2010, 02:25:50 PM
Hi Vlk

I was on dialup for hours cos my Vodafone wireless broadband was down. but it came back on just as I was wrapping up for the day, so I thought I best run some tests now cos dont know what things will be like tomorrow morning. (My line was rated D and F in the ping tests -  hope my ISP saw that).

Anyway these tests were run on 1.5Ghz single thread x 512mb PC800 Rambus server board - smallest I have.

Seems some loss, but I don't notice it much at user application layer, when spose I should - my system seems run well enough.

Two Chrome browsers were running and three/four web pages open for the duration of tests.
Media Player running whole time, MS Paint open and Faststone Image Viewer open for duration of tests.

I think the ratios speak for themselves. There is some loss, which I guestimate would be less and less the bigger and bigger the capacity of the system - with rdmaloyjr Turion, for example, there is very little loss at all.

okay for me, I manage okay, but hey if you make improvements, then all the better   :)

Have OA premium firewall service running automatic and started.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shiw Liang on March 08, 2010, 02:44:10 PM
I think I gonna faint soon not fair to have such a slow speed  :o
With shield enabled :)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shiw Liang on March 08, 2010, 02:49:56 PM
God bless  :o
So much surprise When disabled!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rhawley1960 on March 08, 2010, 04:18:07 PM
I just started having bad problems over the past couple of days.

I remember the problems starting after avast!  notified me it needed to upgrade (don't remember what it needed to upgrade).  I remember going to the avast! user interface, and seeing it downloading and installing stuff in the Maintenance tab.  I think the computer needed rebooted.

After that, browsing has often become very difficult.  As I use my browser (and it doesn't matter which browser - IE, Firefox, Opera) it starts out fine, but then gets worse and worse with big delays in loading pages. Sometimes timing out the page.  I also often cannot connect to my mail servers using my client (Thunderbird).

If I stop the web shield and the mail shield everything seems to be OK. Night and day difference, goes from unusable to what I normally expect.

Everything on my PC is up-to-date latest and greatest, all patches applied.  Windows Vista Home Premium  32bit, Dell Inspiron 530S, Intel Pentium Dual  E2200 2.20 GHz, 3.0 GB ram, NVIDIA GeForce  8400 GS 2GB.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: jimb11 on March 08, 2010, 06:15:51 PM
I'm having the same problem as Hally losing my little Internet Globe Icon. When I stop the web shield the problem goes away. I sure would like to know what the problem is! Something isn't right!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 08, 2010, 10:50:57 PM
@ rhawley1960

avast will not ask you to upgrade in the manner you have said - you must be mean update

update is actionable in Maintenance tab in avast User Interface (UI)
- rightclick orange ball in system tray at bottom right corner of screen and open avast UI
- see screenshot below of my UI open on Maintenance tab - update of engine and definitions is taking place

If you were asked to reboot then likely the update was a Program update - you will also see that on the page
- you should have program version 5.0.418 (unless you have downloaded Beta which is 5.0. 454)

Edit - sorry screenshot attached now

Please could you provide details of your updated details so forum can help you sort yr problem

Mine are --
engine and defs = 100308-1
program = 5.0.418 (as above)

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 09, 2010, 12:46:22 AM
I'm not sure if the speed test thing is really much use :
with "Scan web traffic" disabled my speeds almost double using http://www.speakeasy.net/speedtest/
then almost no difference at all (either disabled or enabled) using http://www.speedtest.net/
then better results with "Scan web traffic" enabled using http://whatismyip.com/speedtest/index.asp than when disabled !!!

Obviously a lot depends on which servers are used and where they are situated geographically but even so imho these tests don't seem to help much with the present question.
I'm having the same results with 5.5 Mbs in download and 748 Mbs upload (and that differs somewhat from what I had yesterday night at 4.6/748 Mbs) with a A quality line. I think AILWIL should "think" protecting as well old and poor performing computers as well as performant ones. ;)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 09, 2010, 04:53:51 AM
Forget it, those sites aren't reliable. When you test servers distant from you you can get very different and funny results that more or less make sense. It put doubts on the fundamentals of the thread!!! 8)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 09, 2010, 05:31:53 AM
+1

I got wildly fluctuating results with my wireless connect this morning, so I stick to my Auckland results.

first tried server in Los Angeles, which reported speeds up to 3.5 Mbps but fluctuate wildly if tests repeated

then Melbourne, Australia, and same again, bit better but still fluctuate - highest readings with web shield on.

I stick to closest Server in Auckland - better connect this morning surfing at about 1 Mbps but ratios were much the same, probably a bit improved performance with web shield on and scan http activated.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rdmaloyjr on March 10, 2010, 12:29:21 AM
I replaced ZA Free with Privatefirewall on the Sempron box, now I'm only losing about 5mbs to WebShield.

Was losing 15mbs to WebShield with ZA Free.

Maybe I should say losing 5mbs to WebShield & 10mbs to ZA ???
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 10, 2010, 01:03:09 AM
I missed that thread...
 OK to make things clear, I would have to uninstall avast completely to see how the behavior is. What I've noticed so far, with Avast5 installed, is no slow down of my bandwidth, but high CPU load on system/NT Kernel and System, and WmiPrvSE.exe (WMI provider host). The faster the download is, the higher the CPU load is. And I'm damned sure I never observed this when I was running Avast 4. Downloads use to run in the background without anything to notice.

 It's too late to check how things would be without Avast, I'll test that tomorrow.

edit: avast processes don't show any CPU load during these downloads. Turning the web shield off doesn't change anything with the CPU load, if attempting to restart the download. I tested that with a Linux ISO. I guess the webshield, when turned on, scans some of it, as all packers are enabled for this shield, but it's unnoticeable.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: 133794m3r on March 10, 2010, 02:55:15 PM
Well, i'm not exactly getting noticeable results since they're quite random... At any given moment avastsvc.exe will go completely wild, and consume up my entire bandwith. I'm on a 1.5Mb/s line so it going crazy and downloading a few Megs of data at once is not exactly friendly to me as well, i don't have any extra bandwith to spare. If someone would like to build some infrastructure around here so that i can get out of the stone age that'd be great, but until then i have little choice in this matter. Also, it seems that my network speed is as sporadic as ever randomly jumping up and down. The main thing though is what avast does to it, it drops to a complete standstill, and then slowly goes back up resulting in a ~40-50KB/s drop in speed.
here's the pc in question's specs, i knwo they suck but well it was that or nothing. Also my internet speed randomly fluctuates between 1.5Mb/s to 1.3Mb/s on a normal day. But with avast running it has dropped down to 1.0Mb/s and below... None of these issues were happening in Avast 4 whihc i was using until my pc kinda died, and i had to try to find my avast installer which wasn't copied over so now i'm with this thing. So my issue is complete death of the internet with avstsvc.exe as the primary culprit, even with the shields off, it seems that it NEEDS to just out of the blue download a few MB of data.
Intel Core Duo 2.00Ghz cpu
GTX 260M gpu 1 gb ddr3 ram
1.5Mb/s dsl line
4GB ddr2 ram
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 10, 2010, 02:58:59 PM
133794m3r, I think you're being confused by Comodo reports. See my answer in your other thread
http://forum.avast.com/index.php?topic=56830.0

This is by design.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 10, 2010, 05:12:00 PM
OK as said I tested this again, first with AIS installed and a 4GB Linux ISO >>> high CPU load on either Firefox or FDM, depending on which downloader I choose, + high CPU load on system processes as mentioned in my post above. Trying now the same with AIS uninstalled, and ... CPU loads are the same... there's either something wrong with my system or it's just normal, no idea. The bandwidth is the same, AIS or not, in the present case limited by wi-fi to between 2.5 and 3 MB/s.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rhawley1960 on March 10, 2010, 11:21:04 PM
@ rhawley1960

avast will not ask you to upgrade in the manner you have said - you must be mean update

If you were asked to reboot then likely the update was a Program update - you will also see that on the page
- you should have program version 5.0.418 (unless you have downloaded Beta which is 5.0. 454)

Edit - sorry screenshot attached now

Please could you provide details of your updated details so forum can help you sort yr problem

Mine are --
engine and defs = 100308-1
program = 5.0.418 (as above)


It just upgraded again:

Engine and definitions: 100310-1
Program: 5.0.462

I still have the same problems browsing and getting mail.  I have to stop the Web Sheild to be able to browse after loading a few pages, and I can't use my mail client unless I stop the Mail Sheild.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: harrys on March 11, 2010, 01:56:47 AM
For me, testing the speakeasy link for speeds with and without the web shield turned on is not a reliable test. Running on a non dual core Pentium 4 at 2.2 GHz (my browsing PC). I get a 5.5 tp 6.5 MB/sec download numbers regardless of what web shield is on/off. Ran it 5 times in either mode. Now there was a time this PC raced along at 10-20 MB/sec, but my provider has slowed that down.

What the webshield sometimes does to me is shut down a safe/familiar site, like www.chicagotribune.com. right after opening its home page. Tells me the site is not responding, and turning off web shields always fixes that. With 4.8, it happened so often, I always disabled web shield. Less so with 5.0




Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 11, 2010, 03:28:25 AM
@ rhawley1960

avast will not ask you to upgrade in the manner you have said - you must be mean update

If you were asked to reboot then likely the update was a Program update - you will also see that on the page
- you should have program version 5.0.418 (unless you have downloaded Beta which is 5.0. 454)

Edit - sorry screenshot attached now

Please could you provide details of your updated details so forum can help you sort yr problem

Mine are --
engine and defs = 100308-1
program = 5.0.418 (as above)


It just upgraded again:

Engine and definitions: 100310-1
Program: 5.0.462

I still have the same problems browsing and getting mail.  I have to stop the Web Sheild to be able to browse after loading a few pages, and I can't use my mail client unless I stop the Mail Sheild.


Yes you right rhawley1960 you can refer to it as program upgrade rather than program update.

I call avast 4.8 to avast 5 an upgrade. Afaik call what you want cos yr computer you using.

ver. 5.0.462 pop up the following day from what I gather, we on different time zones maybe.
I'm 2 busy to do the time difference math right now - I got faulty PC issue that still has me stumped.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 11, 2010, 01:42:51 PM
@ harrys

I'm getting hungry:
10 taste-tested Irish breakfasts in Chicago
http://www.chicagotribune.com/entertainment/dining/chi-100310-irish-breakfast-chicago-pictures,0,500382.photogallery

No slowdowns for me.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 11, 2010, 02:26:10 PM
Ha ha ha.

So much spam here. These avast fanboys are spamming almost all threads. If somebody is trying to get help for a problem, he/she will get many many replies saying: "I don't have that problem", It's working for me" "bla bla bla". What a mess indeed.

Please stop the spam and try help ppl.  ;D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Lisandro on March 11, 2010, 02:49:46 PM
petusalem, I don't see fanboys here. We're giving free time to help. I'm not understanding of what are you complaining.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Cako on March 11, 2010, 05:03:26 PM
I think,I have a solution.
the PC of my sister had a trouble to access the modem with internet explorer.
took too long time to get access the modem settings.
I think avast web shield is obstructing access to the modem.
so I deactivated the web shield and then went i try again,i got it!.
but my internet its very good and fast.
my tip to fix it is:
go on in the web shield,then advanced settings / exclusions, and select URLs to be excluded end enter the (URL) IP address of your modem press OK and you see if the Internet its more faster.
depending on the configuration of your internet it can help.
EX: modem dlink 500b= URL= http: //10.1.1.1
this will make avast does not scan the traffic from the modem.I think
helped me on my internet explorer to have access to the modem more faster.
i hope that helps.
try this. ;)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Neoshinji on March 11, 2010, 09:29:39 PM
I'm having the same problem, the web shield module is blocking the internet traffic, but it is only appliable for the unsecure websites, for the https websites is running okay.

I had this problem on the last days with the Avast version 4.80.xxx , then I have decided to upgrade to the new version 5.0.462 hoping to solve the problem.

Although an easy temporal solution is disable the web shield module.

Platform:
Avast version 5.0.462
Windows XP Professional SP3 (WinNT 5.01.2600)
Intel Pentium 4 - 2,4 Ghz
RDRAM - 1024 Mb


If you need any other detail, feel free to contact me ;)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: ArtemisF0wl on March 12, 2010, 07:46:30 AM
I do notice performance degradation from web shield, but I think it's due to one of my firefox addons - Speed dial. I'm pretty sure that web shield is scanning every page on my speed dial, which is a total of 48 pages. The reason I say that is I sometimes notice upwards of 500 connections in my firewall when I have only 2 tabs open, and sometimes it causes a lag. So i'm thinking it's more a Speed Dial issue than a web shield issue, right?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: borisbcat61 on March 12, 2010, 11:35:47 AM

 I have an Acer Aspire running XP (SP3).  I have Avast 5.0.418. I cannot use the internet if Network Shield and Web Shield is turned on.  Any suggestion on how to fix?

 Thank you
 Borisbcat61
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Avastfan1 on March 12, 2010, 12:43:59 PM
My connection speed actually went down with WS off but its compromised by having a shared connection through a router.

Mine did too.

WS on:

Download: 3.35
Upload: 0.36

WS off:

Download: 2.93
Upload: 0.36

I've no idea why it is like that? :S
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shiw Liang on March 12, 2010, 01:22:46 PM
Forget it, those sites aren't reliable. When you test servers distant from you you can get very different and funny results that more or less make sense. It put doubts on the fundamentals of the thread!!! 8)
No lol its about 60 kb for downloads and about 13 kb for uploads also :)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 12, 2010, 03:55:07 PM
I do notice performance degradation from web shield, but I think it's due to one of my firefox addons - Speed dial. I'm pretty sure that web shield is scanning every page on my speed dial, which is a total of 48 pages. The reason I say that is I sometimes notice upwards of 500 connections in my firewall when I have only 2 tabs open, and sometimes it causes a lag. So i'm thinking it's more a Speed Dial issue than a web shield issue, right?

If speed dial is pre-fetching stuff in the background, then yes the web shield will be scanning that content too if it is using port 80 and HTTP protocol, which is likely.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: anho on March 12, 2010, 07:53:52 PM
I have similar problems but it is not all the time and it is the behaviorshield that cause the slowdown. When it happens the computer almost freezing for a moment when I open a web page. It is often at www.aftonbladet.se using Internet Explorer that the problem starts.



Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 12, 2010, 08:33:41 PM
There is quite a lot going on behind the scenes in this page, with lots of access to associated sites, not to mention it is a very large first page which is media rich. I'm on dial-up so given that it takes some time to load (using firefox) but the CPU usage never got up above 10% most of the time it is 3-5%. However switching back and forward to Processes in the task manager I don't see avastSvc.exe featuring in this activity.

The page still hasn't finished loading whilst compiling this reply, it is a monster for dial-up users with too much going on on that index page. So I have thrown the towel in trying to load it on dial-up.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: JosephD on March 12, 2010, 10:48:45 PM
I installed Avast 5.0 on a Vista 32 bit OS (approximately 5-6 days ago) and I was unable to access Windows Mail at all until I deactivated Avast?? I was forced to remove the new version with Revo Uninstaller. I reinstalled version 4.8 and the problem with the email disappeared.

Any insight into what "bug" exists in Avast 5.0 and when the problem will be corrected so that I can reinstall version 5.0 again???

Thanks!

Hopefully, Avast version 4.8 virus definitions are still being updated?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rhawley1960 on March 13, 2010, 12:13:40 AM
I used to recommend Avast to my family, friends, coworkers, church family, and just about anybody.  But this recent experience has me almost forced to uninstall Avast and choose some other product.  At which point I will tell everybody that Avast is no longer a good product.

Please tell me that someone has figured out what the glitch is, and there will be a fix for it soon !

 ???
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 13, 2010, 12:54:17 AM
I'm using Avira right now.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 13, 2010, 01:12:12 AM
@ JosephD and rhawley1960

This isn't a general across the board problem otherwise it would be generating hundreds of posts in the forums and that isn't the case. This doesn't mean that your problem is none the less a pain in the rear, which is why Vlk one of the avast developers created this topic to ask for your help as they are unable to simulate it in the labs.

So if you can both read the first page of this topic and post any relevant info on CPU usage when the web browsing is slow. So if you don't have 5.0 any longer that isn't going to be possible.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Bangumbalez on March 13, 2010, 09:44:09 AM
It doesn't seem to affect my download speeds but only browsing speed. The pages take at least twice more to load. Even the forum here takes forever. After i disable Avast, everything goes back to normal. The problems appeared immediately after upgrading to avast 5 from 4.8 so there can not be any other reason for the slowdowns. My configuration is the following: AMD Sempron 2200+ @1.49 GHZ; 1GB RAM running on Windows XP Pro SP3; Mozilla Firefox 3.6. (same problems on any other browser but Chrome seems to be a bit faster). Just to get an idea, Google.com takes 10 seconds to load on a 100Mbps connection...
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Bangumbalez on March 13, 2010, 09:49:56 AM
Hmm, it seems that the web shield is just part of the problem. With uTorrent ON (With NO Download or Upload running, just the 0.1kbs up/down that is always running) the page loading takes forever. If i close uTorrent ... BINGO, no more problems. Can anyone confirm?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 13, 2010, 10:18:45 AM
gdiloren and others who also have the problem, are you also running uTorrent on your system?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: RejZoR on March 13, 2010, 10:25:32 AM
I don't have any problems with using uTorrent with avast!.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: anho on March 13, 2010, 01:50:14 PM
Today my computer is running without any problem. www.aftonbladet.se is loading at <2sec without the computer freezing. All shields and firewall on.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 13, 2010, 04:48:14 PM
@vlk

There is huge difference when talking about SLOWING DOWN WEB SURFING compared to DOWNLOADING DATA FILES.
Web surfing speed is ok.

Your question is badly formulated.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 13, 2010, 05:03:22 PM
There is huge difference when talking about SLOWING DOWN WEB SURFING compared to DOWNLOADING DATA FILES.
Web surfing speed is ok.

Your question is badly formulated.

Fair enough, so it does slow down downloading of larger files in your case?
Can you give me an example of such URLs?
Does it happen with all files, or just some?

What other programs do you have installed?
Avast Free AV, Pro AV or IS?

Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 13, 2010, 05:19:10 PM
@vlk
 
I have Pro AV installed. It goes to all files, when downloading larger than one megabyte files. Of course you have to rule out dial-up connections. You have to have "fast" enough connection when this problem kicks in. Disabling webshield corrects the situation. No problems with other AV's.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 13, 2010, 05:23:03 PM
I have Pro AV installed. It goes to all files, when downloading larger than one megabyte files. Of course you have to rule out dial-up connections. You have to have "fast" enough connection when this problem kicks in. Disabling webshield corrects the situation. No problems with other AV's.

What about just turning off HTTP scanning in the Web Shield? (unchecking the only checkbox on the Web Shield's main page).

I'm testing with various connections, from dial-up to 100mbit, and don't seem able to simulate the problem...

Do you have any other worth-mentioning software installed? (maybe a hijackthis log would be helpful).



Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 13, 2010, 05:29:33 PM
@vlk

No other software here. Disabling http scanning cures the situation. I don't want to share my computer details via hijack, sorry.
Kaspersky had this same problem when they introduced web (http:80) scanning 2 (?) years ago. They got it fixed.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 13, 2010, 05:35:30 PM
Are you new to avast? Have you been using avast 4.8? Were you seeing similar behavior?

Avast has had the Web Shield for like 5 years now, and from what I can tell, most our users consider it extremely unobtrusive (unlike many other AV's). My bet is that WebShield itself won't be the only cause - it will probably be a conflict between WebShield and something else.

Regarding the 3rd party software, I understand that you don't want to send a HJT log - but how about generating a memory dump of the AvastSvc.exe process (while you're downloading some files via WebShield), that would help us see what's going on under the hood, and maybe if there are some 3rd party modules (Winsock LSP's, for example) loaded into the avast process and possibly interfering.

Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: jimb11 on March 13, 2010, 06:17:30 PM
@Vlk:

I sent you a email on Tue, 3/9/10 about a problem with my web shield and never got a reply! I would like to help you troubleshoot the problem but you don't seem to care!

Jim Baughman
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: tovento on March 13, 2010, 07:05:56 PM
I have been a user of Avast for a number of years.  I have been a big fan of 4.8 and just recently realized that v5 was released.  I read on fileforum.betanews.com that the memory footprint of Avast has been reduced, so I decided to upgrade.  I have a Lenovo T61 with a 2.4 GHz processor and 3 gigs of ram.

I have not seen a slowdown in loading websites really to be honest.  I have seen a bit of a slowdown when doing things such as un-raring files.  I have however noticed a BIG decrease in download speed from my newsgroup server.  I would say that newsgroups have very consistent speeds and can be used to test connection speeds.

Anyhow, I noticed that my speeds have gone from 1-1.5 MB (yes, megaBYTES) per second to about half that.  I have tried changing settings so that NNTP traffic wouldn't be scanned as vigorously (as I was able to do in 4.8).  I was not able to fix the problem.  I saw this forum and tried playing with the webshield.  I tried turning webshield off, and didn't see any immediate effect (so I turned it back on).  I then tried disabling the "Scan http traffic" option.  No immediate effect, but in less than 5 min, my newsgroup download speed has returned to normal levels.

I had checked task manager to see if there was high CPU usage, and there wasn't anything there indicating this.  Avast was using about 4-8% CPU.  Total CPU usage was about 15%, so lots of room to go.

It seems the HTTP traffic scanning option does indeed slow things down.  I'm using Chrome as my browser which is fast even on slow connections, so maybe that's why I didn't see a big change.

BTW, this is with Avast 5.0.462
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 14, 2010, 06:01:41 AM
gdiloren and others who also have the problem, are you also running uTorrent on your system?
Sorry for being late. No, I never used u Torrent or any other P2P. As stated, I find the same slowdown in surfing with WebGuard of Avira than WebShield of AVAST 5. I'm confused as AVIRA works fine on my PC whereas AVAST 5 I was forced to uninstall rapidly for strange behavior (I always use MAXIMUM protection, though!). I'm even more confused when I read reports by others that your software is among the best and works fine ON THEIR computer. ??? It's sure frustrating for me as I used AVAST since ever (1997). I will try to install it again when ever I get more time. Sorry... Hope I could help more. Thank you! ;)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Arup on March 14, 2010, 06:08:44 AM
I use utorrent and Avast 5 with no issues, for browsing I use Opera 10.5 which works quite well in fact, very minimal impact with web shield on.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: cazoza on March 14, 2010, 08:37:10 AM
Well, i have experienced in some rare ocations, when downloading a file, it just finish before it's fully downloaded, i don't know if it's the web shield. But it's very rare. The last time i did experienced that issue was when downloading avast 5 free 5.0.462 from avast site. And it just stoped at 5 mb of 43.8 mb. And that happens rarely, but it's not limited to avast site, i have seen that behaviour in download.com, during some ftp sessions, and when opening some sites like minijuegostop.com.mx, whit this site, sometimes happens that the games don't load, and with a refresh they get loaded. Now you mention it, it didn't happened for me with previous build, just with 5.0.462. But it's rarely.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bobobo on March 14, 2010, 10:23:44 AM
Hi. I upgraded from v4.8 to 5.0 yesterday and was virtually unable to connect to the internet afterwards. I disabled the Web Shield this morning and browsing is back to normal. Unchecking the "Scan web (HTTP) traffic" box did NOT fix the problem.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 14, 2010, 10:51:41 AM
Hi. I upgraded from v4.8 to 5.0 yesterday and was virtually unable to connect to the internet afterwards. I disabled the Web Shield this morning and browsing is back to normal. Unchecking the "Scan web (HTTP) traffic" box did NOT fix the problem.


Most likely, a firewall is blocking AvastSvc.exe process from accessing the Internet then...
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Correlor on March 14, 2010, 12:19:18 PM
My experience with Avast 4.8 and 5.0 have learned me that the slowdown of web surfing only occurs with Flash based speed tests in combination with processor capacity (a faster computer suffers less from the slowdown). Java based tests (www.numion.com) seem  not be affected (or less). Normal downloading of files does not suffer a slowdown on my computers. Anyway, unchecking Intelligent Stream Scanning almost always speed up the Flash based speed tests.

Cor
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Spulci on March 14, 2010, 01:03:42 PM
I'm experiencing slow web surfing (Firefox 3.6) and bandwidth problems (most of them with Skype 4.2.0.155) with AIS 5.0.462 on Amd Phenom II X4 3ghz system; lan Adapter is an onboard Marvell Yukon Chipset 88E8056 usign Marvel driver 11.23.3.3; OS is Vista X64 Ultimate edition.

About the Skype problem, you may know that Skype can show call parameters during a phone call (skype-to-skype phone call). With Webshield activated, I observe an high percentage of outgoing packet loss (variable to 5 from 15%). Deactivating Web Shield, packet loss is quite normal (from 0 to 2%).

I made this test several times on my 4mbit ADSL connection; I suspect that this packet loosing is due to the Web Shield, in particular I think that Web Shield introduces an higher latency time that is too high for udp connections.

About the slow web navigation, I can experience in Firefox some strange slowdown randomly with different target pages. Flow is normal deactivating web shields.

I've got Windows Firewall service deactivated by default on my system and I'm mostly using my PC in power save mode (Phenom II clocked at 800mhz instead of 3ghz). Dpc Latency checker states 120 nu-sec latency time during idle.

Please let me know if you need more detailed information or tests.

Simon
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: CoBfan1987 on March 14, 2010, 02:22:50 PM
I don't seem to notice too much of a difference with anything from webshield logically slowing down my internet.

I ran 5 test in this order.

Web Shield Fully Running
(http://www.speedtest.net/result/748251818.png)


Web Shield Completely Off
(http://www.speedtest.net/result/748252664.png)


Web Shield Fully Running
(http://www.speedtest.net/result/748253229.png)


Scan Web (HTTP) Traffic unchecked
(http://www.speedtest.net/result/748254157.png)


Web Shield Fully Running
(http://www.speedtest.net/result/748258027.png)


It could mean something or maybe not. I'm not sure. The results are inconsistent and I know Comcast can be a junk service sometimes.

I'm running an Intel Cor2 Duo T8300 @ 2.4GHz, 4.00GB RAM, Windows 7 Home Premium
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vock on March 14, 2010, 07:18:24 PM
There is a thread in the German Avast Forum as well about this. There one user stated (and it was confirmed by another one), that switching off the "Intelligent Stream Scans" (under the advanced options of the webshield) had solved their problem - speed back to normal.
It is nevertheless strange to see the apparently different results on the various systems. On my system I can not measure any speed differences besides normal tolerances, neither any significant CPU load. Avast works absolutely fine here for me - hardy recognizable that there is something in the background monitoring all my traffic, files etc.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bobobo on March 14, 2010, 09:59:22 PM
Hi. I upgraded from v4.8 to 5.0 yesterday and was virtually unable to connect to the internet afterwards. I disabled the Web Shield this morning and browsing is back to normal. Unchecking the "Scan web (HTTP) traffic" box did NOT fix the problem.


Most likely, a firewall is blocking AvastSvc.exe process from accessing the Internet then...

I don't think so. I'm using Online Armor firewall and I have Alwil software excluded.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 14, 2010, 10:13:09 PM
@ bobobo

Ask yourself why am I having a problem and many others are not. 

Could be your ISP connection type as in DSL vs cable.

Maybe your system specifications would help as well.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bobobo on March 15, 2010, 12:42:22 AM
@ bobobo

Ask yourself why am I having a problem and many others are not.  

Could be your ISP connection type as in DSL vs cable.

Maybe your system specifications would help as well.

I thought the idea of a forum was to share problems and seek advice from others. I've never had a problem with Avast until upgrading yesterday, and if it was obvious what the problem was I wouldn't be asking for help here. Stupid me for thinking others were having similar problems in a thread entitled "Avast 5 WebShield slowing down your web surfing?"

In answer to your question above - Ii's probably because you are an arrogant, supercilious prick.


Sorry - I think I mis-understood the tone of your message & over-reacted. Please accept my apologies. :-[
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: sded on March 15, 2010, 12:52:20 AM
How did you do the upgrade from 4.8 to 5.0?  There have been some reports in the past of needing to do it in two phases, in spite of it usually working with just the 5.0 installer.  Suggest you try the following:

Uninstall current avast! version with add/remove programs
reboot
run the avast! uninstaller in the sticky on this forum
reboot
reinstall 5.0.462

BTW, I also use OA along with Avast! 5, with Avast! excluded in OA, and that seems to work fine.  Did you exclude the whole avast! 5 folder and subfolders?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bobobo on March 15, 2010, 12:58:12 AM
How did you do the upgrade from 4.8 to 5.0?  There have been some reports in the past of needing to do it in two phases, in spite of it usually working with just the 5.0 installer.  Suggest you try the following:

Uninstall current avast! version with add/remove programs
reboot
run the avast! uninstaller in the sticky on this forum
reboot
reinstall 5.0.462

BTW, I also use OA along with Avast! 5, with Avast! excluded in OA, and that seems to work fine.  Did you exclude the whole avast! 5 folder and subfolders?

Thank you for the suggestion. I will try that tomorrow (it's nearly midnight here) and let you know how I get on. Appreciated!

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Arup on March 15, 2010, 03:26:33 AM
In my case, if I have an issue while others don't, introspection is must. Many times it would be firewalls who are biggest culprits of blocking services and web. Someone told me that Avast doesn't work under XPx64 and it gives error on boot up, I went out and installed XPx64 and Avast 5 on three different machines, one a dual XEON, one a AMD Phenom-II and one an ancient AMD dual core and none gave me any errors whatsoever so that means, its something wrong with his Windows install or some other layer of software thats in the system.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 15, 2010, 03:55:49 AM
Hi. I upgraded from v4.8 to 5.0 yesterday and was virtually unable to connect to the internet afterwards. I disabled the Web Shield this morning and browsing is back to normal. Unchecking the "Scan web (HTTP) traffic" box did NOT fix the problem.


Most likely, a firewall is blocking AvastSvc.exe process from accessing the Internet then...
I don't think so. I'm using Online Armor firewall and I have Alwil software excluded.

you dont need to exclude avast in OA firewall - you need to have avast set as Trusted

You can exclude OA in avast program settings if you want, as a good sense policy - I dont see the purpose, cos i wear pants with a belt, so I dont need braces as well - but serious, exclude OA in avast if you want because that should help to re-inforce yr program settings and might seat better yr layered defence.

As a rule I dont use exclusions, except in the case that I might want to make use of some weirdo program that no-one else would want to run.

Edit - or use exclusions when running tests of various sorts is often recommended procedure 
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bobobo on March 15, 2010, 01:39:16 PM
@ bobobo

Ask yourself why am I having a problem and many others are not. 

Could be your ISP connection type as in DSL vs cable.

Maybe your system specifications would help as well.

Sorry - I think I mis-understood the tone of your message & over-reacted. Please accept my apologies. :-[
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 15, 2010, 01:43:03 PM
@ bobobo

Ask yourself why am I having a problem and many others are not. 

Could be your ISP connection type as in DSL vs cable.

Maybe your system specifications would help as well.

Sorry - I think I mis-understood the tone of your message & over-reacted. Please accept my apologies. :-[

Apologies accepted. :)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: gdiloren on March 16, 2010, 12:04:45 AM
I don't need to exclude anything with Avira paid version. Why should we with Avast 5? So complicated to make it run on a pc, no kidding!!! Most people can't spend too much time on an AV. I'm sad for Avast for this. :o
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 16, 2010, 01:25:11 AM
Well I don't have to exclude anything either as I would suggest the case for the very greatest majority of avast users.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: lukor on March 16, 2010, 03:52:00 PM

I have however noticed a BIG decrease in download speed from my newsgroup server.  I would say that newsgroups have very consistent speeds and can be used to test connection speeds.

Anyhow, I noticed that my speeds have gone from 1-1.5 MB (yes, megaBYTES) per second to about half that.  I have tried changing settings so that NNTP traffic wouldn't be scanned as vigorously (as I was able to do in 4.8).  I was not able to fix the problem.  I saw this forum and tried playing with the webshield.  I tried turning webshield off, and didn't see any immediate effect (so I turned it back on).  I then tried disabling the "Scan http traffic" option.  No immediate effect, but in less than 5 min, my newsgroup download speed has returned to normal levels.


Hi tovento, NNTP traffic does not go via HTTP protocol (and so it does not exercise WebShield at all), it uses NNTP instead. This is checked by Mail Shield (Mail and News). Does the speed change when disabling Mail Shield?
Lukas.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: tovento on March 16, 2010, 05:10:40 PM
Hi tovento, NNTP traffic does not go via HTTP protocol (and so it does not exercise WebShield at all), it uses NNTP instead. This is checked by Mail Shield (Mail and News). Does the speed change when disabling Mail Shield?
Lukas.

Hey there.  I noticed the NNTP traffic in the mail section, and disabled the scanning there with no effect on my download.  There is an odd chance that it was my connection for some reason was slow.  I'll play around with settings and see what gets affected.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hally on March 16, 2010, 07:37:41 PM
Hi Vlk  :)

You're probably wondering why I've quoted my own post  ::)


The Reason.. Think I've Discovered Something!   :o

Hi Vlk  :)


Like I've Said Before...

My speeds do NOT seem to be affected by the Avast 5 webshield  8)

I've never really kept check of my Upload Speed as much as I have my Download Speed  :-\
However!
100% Sure... My Download Speed Is The Same As It's Always Been  :D

I'm Using...
Broadband
Up To 8Mbps
Netgear - Wirelesss Modem/Router

(http://www.speedtest.net/result/741202112.png) (http://www.speedtest.net)


But I Do Have One Problem :'(

Avast seems to cause my Internet to have minor cut outs at random times  ::)
What I Mean...
My little Internet Globe Icon ( Showing Net Connection ) keeps disappearing from the Taskbar.
Opening a browser or web page always brings the Globe Icon and my Internet straight back again.
But It Does get Annoying!  >:(

Note: Some days the problem is worse than others ( Almost Seems Like... Definition updates can have a positive or negative effect )

Note: I had exactly the same problem with - Avast 4.8

Note: I know that it's Avast causing the problem.
Because it doesn't happen when Avast is uninstalled  :(

Threads where I've talked about this problem...
Here: http://forum.avast.com/index.php?topic=55722.msg471143#msg471143
Here: http://forum.avast.com/index.php?topic=55898.msg473976#msg473976

Thanks!  ;)

PS.
A couple of other people have also said they have the same problem as me.

Hally
Avast 5 - Rocks!  8)

Baby Boy  :D  Congratulations!  ;)


The Disappearing Internet Globe Icon Problem .. Could be down to which browser is being used  ???
IE8 .. Problem Not So Bad!
Firefox .. Problem Bad!
Opera .. Problem Really Bad  :'(

Only Installed Opera A Few Days Ago!
But straight away.. I noticed that the problem was much worse using Opera than it is with either IE8 or Firefox  :(

Hally
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 16, 2010, 10:31:27 PM
Hi Halley, I think probably better that you see people who provide Internet Globe function as this must be part of an additional feature that would appear to be using much resources if avast updates are causing conflicts when you surfing at 6.45 Mbps. What is the Internet Globe function, and who is it by?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 17, 2010, 09:52:51 AM
Hi Halley, I think probably better that you see people who provide Internet Globe function as this must be part of an additional feature that would appear to be using much resources if avast updates are causing conflicts when you surfing at 6.45 Mbps. What is the Internet Globe function, and who is it by?

Hally should see guys from Microsoft? Maybe...

Internet Globe is icon for network connections. Hally is using Vista.
 :P
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 17, 2010, 10:32:10 AM
That's what I'm trying to find out - are you sure not carphone warehouse
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: tovento on March 17, 2010, 02:44:06 PM
Hey everyone...wanted to post an update on my testing.  It seems my provider was going through an upgrade which affected my download speeds lately.  I have the webshield with HTTP scanning enabled, and hit the fastest d/l speeds I've ever gotten this morning.  So, my earlier concerns were not because of Avast and seems to have been caused by my provider.  Just odd timing that the provider upgrade occurred at the same time that I upgraded to Avast 5.

So, everything is working just fine here with webshield and HTTP enabled.  I see no slowdown in webpage traffic or download speeds.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hally on March 17, 2010, 02:55:44 PM
Hi mkis  :)

Petusalem Is Right! .. I was talking about the Microsoft Internet Connection icon in my Taskbar  ;)

Hi Halley, I think probably better that you see people who provide Internet Globe function as this must be part of an additional feature that would appear to be using much resources if avast updates are causing conflicts when you surfing at 6.45 Mbps. What is the Internet Globe function, and who is it by?

Hally should see guys from Microsoft? Maybe...

Internet Globe is icon for network connections. Hally is using Vista.
 :P


It Just Disappears All The Time :'(
Clicking on a Web page or Opening a Browser... Brings the Globe Icon and my Internet Connection straight back again  :D
Note: Web pages or Browser .. Usually open as though Internet Connection had never been lost  :-\

The problem seems worse some days than others   ???
And I've noticed that some browsers are affected more than others.
IE8 .. Not Too Bad!
Firefox .. Bad!
Opera .. Really Bad!


Know The Problem Is Caused By Avast
:(
Because the problem only started just over 12 months ago.. When I First Installed - Avast 4.8
Also!
In between Uninstalling Avast 4.8 - & - Installing Avast 5 ... I tried MSE for a week! 
Hated - MSE >:(
However!
I did notice that I no longer had the problem of the... Disappearing Internet Globe Taskbar Icon  ::)
MSE - Out! ... Avast 5 - In! .. Problem Back!  :o
Note: This problem is experienced on both my Laptop and Desktop.

Hally

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: jimb11 on March 17, 2010, 04:14:34 PM
@Hally:

Same with me! It only happens when I use Avast both 4.8 and 5.0! This is the only program on my computer that causes this to happen! I emailed Vlk about this but never got a reply.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Eddy on March 17, 2010, 04:18:24 PM
Using both at the same time? Silly you :-)
Tried anonther browser? (e.g. Opera)

VLk, I think people also should mention what connection they have (dl speed/ul speed) and what browser they are using.
I'm getting lots of complains about slow internet/systems when people are using the latest IE version.
Perhaps that has something to do with it.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hally on March 17, 2010, 04:25:42 PM
Hi Eddy  :)

Using both at the same time? Silly you :-)
Tried anonther browser? (e.g. Opera)

Not at the same time  ::) What gave you that idea  ???

I Mean...
When I Use - IE8 .. The Problem Isn't Too Bad!
When I Use - Firefox .. The Problem Seems Worse!
When I Use - Opera .. The Problem Is Terrible!
But I only use one browser at a time  ;)

Also!
Like I Said... The problem is worse some days than others :-\

Edit!
Sorry Eddy  :-[
Must have my dizzy head on again today  ;D
Realise you were talking about...
@Hally:

Same with me! It only happens when I use Avast both 4.8 and 5.0! This is the only program on my computer that causes this to happen! I emailed Vlk about this but never got a reply.
But I'm NOT using both Avast 4.8 & Avast 5 at the same time.
And I'm pretty sure jimb11 isn't either  ::)
He was just saying that his problem is the same as mine.
And that he also had the problem with Avast 4.8 and now with.. Avast 5  :'(

Hally
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 17, 2010, 04:49:10 PM
Thats what says to me Eddy - I just read yr post before nearly x-posted - so here goes anyway

hmm...should just turn, even if it seems to turn forever.
But should not disappear, although just for a second...

And this for about 12 months you say at one point? I haven't been through all yr posts...
And both yr desktop and yr laptop, and off and on or always, or on only one of them...

Lets start with only one of them... the worse one..and include all the info of what it runs...
like...Avast 5 Free - Windows Defender - PC Tools Firewall Plus - SAS - Winpatrol Plus - MBAM - Firefox: WOT - No Script - Adblock Plus - IE8: WOT....just omit what does not apply - but so we only talking about one machine
 
Halley, I honestly think yr problem is with yr Microsoft, and most likely yr IE8 or yr update utility or ...

I suppose start somewhere simple - with yr Internet options - General - what do you have in yr search defaults Settings - Search provider (and disable all search suggestions for now) - make sure whatever is yr home page is also yr default Search Provider. make sure you have google and Opera also as Search Providers on yr list - find them with Find more search providers...at bottom left corner of inset screen

I will be back very soon - delete all yr browsing history and also go to Settings there and delete any temp internet files that may still be there in 'view files'...and finally for now, also open up 'view objects' and see if there is anything in there that is broken

Also
you might as well go here and run a test
- even just to check yr flashplayer is perform at optimum - checks java is up to date as well

http://secunia.com/vulnerability_scanning/online/  
click Start Scanner - choose display only insecure, click start - scanner runs, generates report at finish

Also
info about this - Netgear / Wirelesss Modem/Router - just what can for now, model number,etc..
Title: Re: Avast 5 WebShield Blocking Site
Post by: Richpowell on March 17, 2010, 07:06:12 PM
I'm currently developing a game for kids www.toonstunes.com  Since updating to 5 I'm unable to login to the site (it hangs at "connecting"). I added the site to the "exclusions" and no luck. At one point I disabled Avast's Shields and was able to get in. Currently even that does not help.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 17, 2010, 07:16:59 PM
No problem here with connection (firefox, with web shield enabled) other than the fact the home page is a monster flash welcome page, being on dial-up.

Given that as you say with the web shield disabled, even now that doesn't help, so to me that indicates there is something else in the mix.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 17, 2010, 07:31:03 PM
Were you able to actually create a profile and log in? That's where the hang occurs. Sorry, I should've been more specific. I know this sounds like a sales pitch but seriously, we're just getting started: the site is totally free and you won't get any junk mail.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 17, 2010, 07:53:57 PM
which v.5 are using?

avast! Free
avast! Pro
avast! Internet Security

I cannot see how you connected using v. 4.8
I turned off my avast v.5 and I closed and shutdown OA and still could not connect

I cannot see that it would be b/listed in my hosts file, I think perhaps yr site - script doesn't render? (guess)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 17, 2010, 08:35:01 PM
Were you able to actually create a profile and log in? That's where the hang occurs. Sorry, I should've been more specific. I know this sounds like a sales pitch but seriously, we're just getting started: the site is totally free and you won't get any junk mail.

No as an avast user, I draw the line at checking to access the main site which you gave details about not registering at sites I check.

Also as I said as a dial-up user that site really is too media rich, I tried the Parents and start the game (or whatever the name was, but it was taking far to long.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 17, 2010, 09:36:04 PM
Sorry folks, apparently the server was acting up earlier and it was impossible to sign in even if everything was okey-dokey!
I just tried it again: No sign in with shields on, can sign in with shields off. David: I totally understand. You'll just have to take my word for it: Avast is blocking my access, even when the site is in the "exclusions". I saw something out there on the web that mentioned that other Smartfox users have reported problems with the Avast 'Web Shield'.
I'm an artist, not a techie so this stuff is greek to me.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 17, 2010, 09:48:46 PM
@ Richpowell

I checked Play Now! and it just hangs at CONNECTING...

I don't want to play with a Big Kahuna:  ;)
http://www.connectedstudios.com


Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 17, 2010, 10:07:37 PM
Sorry folks, apparently the server was acting up earlier and it was impossible to sign in even if everything was okey-dokey!
I just tried it again: No sign in with shields on, can sign in with shields off. David: I totally understand. You'll just have to take my word for it: Avast is blocking my access, even when the site is in the "exclusions". I saw something out there on the web that mentioned that other Smartfox users have reported problems with the Avast 'Web Shield'.

Well firstly avast doesn't block, but scans and alerts to infection, which I guess isn't happening or you would have said. As you said excluding the site didn't make any difference when the web shield wouldn't be scanning.

If there is an apparent blocking this is likely to be conflict of sorts. This was common with some firewalls and privacy functions/settings if you log on and flip between http and https to http pages (as parameters have to be passed). So my guess would be that the passage of the parameters going through a proxy is somehow blocked.

What is your firewall (Zone Alarm Pro used to cause similar issues with its privacy function) ?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 17, 2010, 10:08:09 PM
Richpowell

Everything still the same with avast 5 stopped (in Services) and OA shut down.
Your problem cannot be with avast (almost certainly) - I'll try later on anyway.

really there is nothing available to me past the home page - you need to see yr webmaster
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 02:19:52 AM
YoKenny: Thanks. That's exactly what happens to me. If you disable Avast shields, you get in.

DavidR: I'm not using a firewall.

Mkis: Yes, the site/game is there. There are only 4 of us developing so we've got a handle on things. I just shut down shields again and visited the site. We had an issue earlier in the day with our server but it's up again. Couldn't be more cut and dry: I try to get in with Avast shields on: No Luck. Turn Shields on and I'm in!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 18, 2010, 06:25:31 AM
Richpowell, you are not telling the truth.

Or are you going to tell me that yr Server is down again.

Dont make cheap shots at a good product like avast thanks. People build good game sites for children and their parents every day but this thing of yours is merely top heavy bloat. And i picked up yr script with a trace my first time in thank you very much. You () dont have no life to speak of. You need to hitch up yr curly braces. ;D  Easy enough done and good luck to you, but dont come here telling outright lies. The shields are good. There is nothing wrong with them.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 18, 2010, 07:01:41 AM
are you on drugs mkis?  :P
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 18, 2010, 07:34:04 AM
Why? Have you got some?

would you like to search my name on LinkedIn, Google network, Facebook, or name somewhere yrself?
I have nothing to hide, can you not tell that?

why defend someone who comes to this forum and tells lies?

Dont ever think I cannot back up anything I say, petusalem?

In the screenshot - the script through Trace with both online armor and avast turned off in services

How could avast possibly have prevented the connection.
And I ran the test again at 6.20pm my time this evening.

I'm sure they will tidy up their script engine, but why should they blame avast?
What has avast done to them?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: vvvvv on March 18, 2010, 10:43:11 AM
ok I am experiencing this problem

I am using live data streaming
(stockmarket)  into my computer and avast 5 is slowing it down. I discovered this when an announcement was release to the market and it still wasn't on my screen and someone had read it and commented on it on a forum :'(

I have had to turn off every shield on to get the data to stream.

I will try tomorrow to see if putting the url in the excursion list. But the URL changes every time i log in so i don't think this will help.

People aren't complaining about it because you will not notice it unless you need data streaming.

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 02:14:45 PM
Mkis: I came here looking for help. I actually have enjoyed Avast for many years and wish to continue using it. What would it benefit me to lie? I'm simply trying to figure out a problem Avast is having with our SmartFox server in relation to the new Web Shields. Thanks for nothing and also for the personal attacks. You're  hostile attitude has done more to hurt my perception of Avast than anything the program itself could have done.Congratulations.

Is there no moderator on these boards?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 18, 2010, 02:36:57 PM
you didn't provide anything so far to show how avast was interfering with your browsing activity on that site. Got any screen shot, an alert from Avast, a log file? ...don't be surprised if some here are wondering if you're just attempting to get new members there ;D You didn't even tell which version of Avast you were using ::) ... just requested that one should first try to register to see what avast does :D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 02:54:52 PM
Thanks Logos, yes I can understand how it ould be perceived that way. I'm not a big board-poster so bear with me.

I'll provide a couple shots here. I'll provide the shot of the Avast interface with the exclusions, the "connecting" screen that appears during the hang (web shields activated) and the two screens that come up (login and the first game screen) that appear when I've deactivated shields and gotten into the site.

I don't get a message from Avast at any time. Is there something more I could provide you with to help?

Thanks again.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 18, 2010, 03:01:25 PM
OK I just went to your site and indeed it hangs on connecting... nothing tells me that it's Avast related, and sorry but I'm not ready to stop the shields to test the behavior of that site.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 03:03:02 PM
I understand completely.

What, do you think, is my best option? I've sent a ticket to Avast tech support 3 days ago with no response.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: petusalem on March 18, 2010, 03:35:24 PM
OK I just went to your site and indeed it hangs on connecting... nothing tells me that it's Avast related, and sorry but I'm not ready to stop the shields to test the behavior of that site.

Nice attitude.  ;D

And yes, It is avast! this time. Just tested with other security setups and site is working just fine. "evangelists" like mkis and logos are two reasons to stop using avast!  :-\

Disabling webshield fixes that connection problem.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mmusang on March 18, 2010, 03:55:51 PM
hi everybody,
I also having my web service or internet been denied after I install avast 5 over avast4.
what I did is as below.
1) use avast removal tools in safe mode to completely remove avast 4&5
2) after reboot, i install avast 5 and reboot again, but still having similar problem
3) since register key is expired, once I put in new key, my internet connection going smooth.

it seems related to registration key, but i will report again if having same problem. 8) ;D :D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 18, 2010, 04:18:02 PM
OK I just went to your site and indeed it hangs on connecting... nothing tells me that it's Avast related, and sorry but I'm not ready to stop the shields to test the behavior of that site.

Nice attitude.  ;D
.

you do what you want with your computer dude ;D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 05:39:25 PM
Like I said, Logos: I understand that you wouldn't want to visit a site unsecured. Thanks for checking out my problem anyway.

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Sparxx on March 18, 2010, 06:10:05 PM
Richpowell , to be able to connect you need to enter the global settings>troubleshooting> redirect settings and to delete at HTTP section the use of port 80
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: spg SCOTT on March 18, 2010, 06:12:58 PM
Richpowell , to be able to connect you need to enter the global settings>troubleshooting> redirect settings and to delete at HTTP section the use of port 80

That is the same as turning off the webshield...it will scan nothing then...what is the point...
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 18, 2010, 06:32:50 PM
Look I only have a few free minutes to check the threads at this moment.

RichPowell, I turned avast completely OFF!
It wasn't running on my machine at all. So how could it be causing the connection problem

Plus I turned OA firewall completely OFF. (see screenshot)
This is not recommended practice as the only protection I had left was my hosts file blacklist.
I guess I have to check that now and see if yr site is listed there.
okay if I picked up an infection on yr site I would have some good fun cleaning it off my computer.  :D
 
But the problem is that yr script() is not running anything, whether initializing or not, it doesn't seem to open anything but a new members page (with bad flash) that has what appears a routine that renders what looks like text message in comic sans saying 'connecting' - there also appears to be a flash player problem on this page but obviously I have limited capacity to know for a fact.

You have to see yr webmaster about this or else provide permissions for us to log in through yr ISP and have priviliges to access yr script and make corrections in yr -- <!DOCTYPE html PUBLIC ----

I just know its not avast because avast is turned OFF.

Now I'm going to have to run my system through check after all this carry on. I have had to make exceptions to the rules I run my system under so that I could test yr site. Obviously we do make mistakes here but they are not normally related to the key points in an issue, and if we do make errors, we admit as much and then move on - lets hope I have not made any errors in this carry on that will affect my layered defence. In which case I will have some work ahead of me.

Now do you think there are any errors on yrr page as they will mainifest in yr DOCTYPE?

Edit - well they might manifest, but whether easy job to find the errors is another story

Maybe try the following links may help to put yr pages in better shape and by the way these google analytics pageTracker scripts which are used to gather data on visitors tp yr pages are known to throw up false positives  ??? - personal experience = University of Auckland home page, so at least I knew that in that case it couldn't be malware, and had to be a FP. :)  But with yr site that kind of warning would almost certainly be taken to be malware and alerts would be sent out. Mind you, more free exposure, I suppose.  ;D

http://www.google.com/support/forum/p/Google+Analytics/thread?tid=5d84f6ae03ccd07f&hl=en

http://www.scribd.com/doc/2261328/InstallingGATrackingCode

I'm not sure if heuristics in web shields are affected by these code insertions. Certainly worth a thought so I wont request an apology as avast team may find some interest value in this. Maybe something we can learn, I dont know. But remember that I tried this site with avast turned OFF.  So...
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 18, 2010, 09:40:47 PM
Mkis, thanks but no thanks. Apparently you're nuts or something.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 18, 2010, 09:43:45 PM
what don't you understand about my reply? please explain

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 18, 2010, 09:59:17 PM
Rich, I just had a brief look at your site.

The registration form (the flash applet on it) seems to be using Woopra for some tracking pusposes. Namely, your applet is creating a connection to toonstunes.com.woopra-ns.com, with the following HTTP command

GET /ping/cookie=OFO0KA1N5M0LWKIMP67UQ5DLNNY24PDF&alias=toonstunes.com&idle=13&ra=T8GF5ABPJRQ5RKKXUQJJBHG5UCJ7GLS4 HTTP/1.1

(obviously the cookie values are randomly generated).

Now, the response to this request is bogus. Specifically, the server does not return properly formatted HTTP headers. HTTP headers should be terminated with CRLFCRLF. These were terminated with LFLF (see RFC 2616).

Looks like a config problem on Woopra side. You'll probably have to get in touch with them to find out more, or use another tracking device.

BTW such a protocol violation would probably confuse any HTTP proxy (WebShield including) as it doesn't allow us to detect the end of the headers section, and distinguish the payload.


Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: vvvvv on March 18, 2010, 10:03:00 PM
vik

could you please respond to my problem please

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 18, 2010, 10:22:41 PM
Richpowell

apologies for my tone, I concede that I can be a right ar$&#ole at times.

I better move on
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 18, 2010, 11:35:49 PM
could you please respond to my problem please

Yes, streaming servers are inherently a problem (as WebShield is trying to cache the data streams before they're fed to the scanner). What service are you talking, specifically? We're trying to work with the streaming content publishers (such as stock quote server owners) to make the streaming data recognizable from our side.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 19, 2010, 02:24:43 AM
Bravo Vlk. Thanks so much. I'll submit your response to our programmer.
-Rich
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mmusang on March 19, 2010, 01:32:06 PM
the webshield block my internet connection.
if I stop webshield, my internet connection running smoothly.
only webshield
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 19, 2010, 03:10:31 PM
What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mmusang on March 19, 2010, 04:19:20 PM
What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
my firewall is windows xp standard firewall
im not sure avastsvc have internet access or not, but it should be as other applications can access it.
fyi avast updates works without problem.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 19, 2010, 04:34:57 PM
The windows XP has zero outbound protection, so shouldn't be blocking avast. The avast update are completely different. So there is some other problem.

I don't believe we should continue this problem in this topic as it isn't related. Please start a new topic of your own, copying and pasting both your posts into the new one.

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mmusang on March 19, 2010, 04:54:33 PM
ok, i will make a new thread,
thx.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Silvara on March 19, 2010, 08:53:09 PM
Oooh its not just me! Ever since allowing my client to update to the 5.x version I've seen a very noticible lag when opening multiple tabs in the browser. (It takes between 10-30 seconds) I have a second pc on my network still running the older avast and it is having no problems. Both computers are new(ish), one running Win7, the other XP both clean of any malware. The issue coincides with the newer avast being loaded and when I temporarily disable it the browser functions at its normal acceptable speed.
Title: WebShields vs. ToonsTunes vol2
Post by: Richpowell on March 19, 2010, 09:58:51 PM
Hi Vlk,
Well, we tried removing the calls to both Woopra and Google Analytics and the problem remained. Any thoughts? The last thing I heard from our programmer is: "Maybe avast just isn't happy with flash trying to connect to remote servers via the http port."

Thanks-
Rich
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: vvvvv on March 20, 2010, 08:28:38 AM
hi Vik

The data service is webiress. It runs in java.  I log in through my broker. Most Australian retail broker use this service.
http://www.iress.com.au/ (http://www.iress.com.au/)

It does seem to be ok if i but it on the exclusion list but i have to do this every time i log in. Also didn't have this problem before i upgraded.


Added - monday 22nd march

I had to stop web screen completely today. I choose the option to come back on when i restarted. This didn't work i had to manually
restart it.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Chris Thomas on March 20, 2010, 10:58:31 AM
Hi Vlk,

I don't seem to notice any slow down except a loss in voice clarity when I use my VOIP software on a 256KB connection....but I don't notice anything when I use a 4MB software.....

Chris

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bob3160 on March 20, 2010, 08:15:44 PM
Richpowell,
no problem getting to the sign-in page with Goggle Chrome and avast!5 as you can see from this screenshot:
(http://my.jetscreenshot.com/2701/m_20100320-jsez-69kb.jpg) (http://my.jetscreenshot.com/2701/20100320-jsez-69kb)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Karolinger on March 20, 2010, 10:43:13 PM
I use NetLimiter to monitor how much bandwidth each application is using. And I have found that Avastsvc.exe sometimes seems to fire up using almost my entire connection's bandwidth. I have broadband but I don't have a very fast connection.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Richpowell on March 21, 2010, 01:49:24 PM
Thanks Bob,
Unfortunately the problem occurs after registering and when attempting to enter the actual game. I appreciate your effort!
Rich
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: institut on March 22, 2010, 06:47:14 PM
Hi,
I am a French user.
I used MSE but I had doubts on its reliability.
So, there is only a few days I returned to Avast by installing the free version 5 .
I meet three problems:

Except for these blocking problems, I find new Avast clear and easy to use, good job.
Best regards
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 22, 2010, 08:24:06 PM
Hi,
I am a French user.
I used MSE but I had doubts on its reliability.
So, there is only a few days I returned to Avast by installing the free version 5 .
I meet three problems:
  • a very clear slowing down of Web surfing although I have no tool to measure it
  • 41 false alarms (worm, trj...) resulting of a scan personalized on memory, rootkits
  • impossible to select the lines of the report and the button "apply" ineffective

Except for these blocking problems, I find new Avast clear and easy to use, good job.
Best regards

hello, I'm a French user too ;D ... no slow down of my surfing with Avast 5. I know it's been mentioned by a couple of others here on the forums but I never experienced that. Might depend on the operating system or the browser...no idea. By the way, even if for obvious reasons I prefer Avast by far, I still consider MSE as quite a reliable AV. They (MS) surprised everyone with it. But of course if you want to switch to Avast I won't do anything to prevent it ;D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: rjdpa on March 23, 2010, 08:12:09 AM
I definitely notice a difference with V5, here's my speed test results from Speedguide.net:

V4.8 Shield Off 2010.03.23 03:01 3551 kbps [444KB/s] 798 kbps [100KB/s] 95ms   US   sos.ptd.net  theshell.com
V4.8 Shield On 2010.03.23 02:36 3539 kbps [442KB/s] 793 kbps [99KB/s] 95ms   US   sos.ptd.net  theshell.com  
V5 Shield On   2010.03.23 00:46 2787 kbps [348KB/s] 797 kbps [100KB/s] 53ms   US   sos.ptd.net  theshell.com
V5 Shield Off   2010.03.23 00:45 3628 kbps [454KB/s] 768 kbps [96KB/s] 53ms   US   sos.ptd.net  theshell.com  
V5 Shield On   2010.03.23 00:40 2939 kbps [367KB/s] 724 kbps [91KB/s] 53ms   US   sos.ptd.net  theshell.com

I did the V5 shield ON test twice just to be sure it wasn't a network glitch.  I've gone back to 4.8 for now, but I'm sure I'll go back to 5 eventually.  
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: hake on March 23, 2010, 10:36:24 AM
It makes web browsers on an older slow machine (700MHz Celeron 3) almost unusable unless the Web Shield is unchecked.  By comparison, Avast 4.8.1368 Web Shield is like a Formula 1 racing car.

Page loads on both IE6 SP1 and Opera 10.51 (Windows 2000 SP4) are slowed drastically.  Paradoxically, the page that loads slowest is www.avast.com :o

Whatever value from a smaller footprint is to be had from Avast 5 is more than cancelled out by the slow Web Shield performance.

I have found that altering sensitivity settings improves matters: changing heuristics to Low and turning off code emulation.  The difference is that a page will now always load eventually whereas with the default settings the process seems to hang indefinitely.  An odd thing with the default settings is the inconsistency of this behaviour.  Occasionally a page will load less slowly (even www.avast.com ???).  I suppose it's better than turning Web Shield off altogether.

To be fair to Avast, I am very pleased with Avast 5 on more puissant hardware.  No performance issues are evident on my Athlon 3000XP machine and the software works well and unobtrusively. :)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: EntitY on March 24, 2010, 11:12:10 PM
Not to rock-the-boat, but is there any Fix for this Web-Shield problem in sight yet? Maybe an update coming in the near future? We are on page 11...
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Hermite15 on March 24, 2010, 11:24:32 PM
Quote
We are on page 11...
yep, I noticed the size of this thread was increasing every day :D
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 24, 2010, 11:32:06 PM
Hi hake,

As of time of writing, I believe that Windows 2000 is not supported by avast 5.
(I may be corrected on this, but no surprise if Win 2000 is not in the mix)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on March 24, 2010, 11:37:57 PM
Win2k is supported but it needs the rollup 1 update or something like that over and above SP4.

Please make sure you have the Update Rollup 1 installed (it's required for avast! 5):
http://www.microsoft.com/downloads/details.aspx?FamilyId=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 24, 2010, 11:48:38 PM
I've never heard of it David. I have got a Win 2000 I can run, but I can't see the purpose really. Not for myself anyway. Well, no I would not run it.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: greenhatch on March 25, 2010, 11:51:15 AM
I'd noticed how big this thread was getting without particularly thinking I had a web page loading problem, as I welcome as much filtering as necessary to protect me from ads and malware (WebShield and the brilliant Admuncher program). However I have just copied the sensitivity adjustments mentioned above by a fellow user, of reducing heuristics to low and unchecking code emulation and I got a very noticeable page loading improvement. So thanks to all the contributors to this thread :)

(Vista Home Premium SP2)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Firetooth on March 25, 2010, 03:37:39 PM
Hi, my first post.
I was an avg user for years but just switched 2 computers to Avast last week due to possible conflict with my zonealarm firewall.

I like Avast very much so far, though of course I am still getting familiar with it. I have all features running.

I have 2 computers with Windows XP pro SP3--a laptop with a pentium 3, average speed machine, and a desktop with a pentium 4, fast machine. Both have the zonealarrm firewall. I am very happy with both of them.

My web surfing slowed down considerably when I switched from avg to Avast. Guessing, I would say that the time to load a given page took about 10 times longer, even more sometimes. But it is probably a bit more complicated than that:
AVG has an active surfshield option. When that was on the time was about equal to that of Avast with http scan traffic enabled. Avg also has a system for identifying safe sites, called surf checker or something like that. I already forgot the name! It put a green checkmark next to a safe site. So I just used that.

While reading this thread I saw that turning off "scan web http traffic" might help, so I tried it. It helps a lot, and returns me to expectable surfing and page-loading speeds.

It does raise a question for me: what is the effect on security having this function turned off?

I am happy to start a new thread with this question also.

Anyway, I really like Avast. Already some of my friends are switching over on my advice. One of my favorite things is the spinning ball in the taskbar that lets me know Avast is up to something! Also the boot scan is great.

Firetooth
 


Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: hake on March 25, 2010, 08:56:48 PM
I agree with Firetooth.

I have the temerity to suggest that Avast software consider if it is practical to offer the web shield from v4.8 as an installation alternative to the v5 web shield or else offer a cut down v5 Web Shield as an option.  Better to have a lesser web shield than none.  The v4.8 web shield did slow the browsing down on an old slow computer but it was still tolerable and usable.

I don't think that the OS is the issue.  It's just that v5 Web Shield takes too many processor cycles to do its work.  Windows XP and Windows 2000 are architecturally similar.  My Windows 2000 is SP4 with the rollup plus all patches to date.

Actually, I am only running Windows 2000 because a friend has a modest laptop which will run Windows 2000 but not Windows XP because it only supports 256MB memory.  I keep an old machine so I can try things out for her before installing on her laptop.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 26, 2010, 04:47:52 AM
@ hake
architecturally win2000 and XP are different - to what extent I couldn't really say, other than that 2000 was just too hard-lined network (history OS2 -> NT 4.0 -> win2000 - you cannot upgrade win 9x to win2000).

win2000 has regedt32, whereas XP has regedt32 and regedit (btw regedt32 is meant to be faster editor)

what it boiled down to was too many hardware/devices/drivers would not take to win2000 - you needed a hardware compatibility list at hand (HCL), but if you wanted to work within the list and fill out yr network with the recommended options, then win2000 proved an exceptional OS (at this point, my tech tutor would normally roll his eyes as if to say 'cr#p' - and true, because XP eclipsed win2000)

but bottomline - use win2000, you are in enthusiast bracket, takes bit more work and a few things can't do. And also - run XP + 256ram is now only just enough to power minimum software + avast, any version, though can be done with good running system.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: SafeSurf on March 26, 2010, 11:11:57 AM
I downloaded Avast v. 5.0.462 to three PC's with different set ups -- two with XP similar with my signature below and one with Vista.  All had Avast 4.0+ on them prior without problems, and like everyone else a turtle can crawl quicker than all 3 of my PC's now.

I have trouble-shooted and disabled one at a time my firewall, NoScript, turned off anything that wasn't on-demand and figured out it was Avast.  I also turned off the Web Shield of Avast without being able to crawl any quicker.

The average time to load a page within this forum during off peak time in the US and EU takes 2 minutes and 40 seconds using high speed broadband.  My other PC on dial up goes quicker than this! 

I love Avast and it's features.  But please Avast...do something because we can't get anything done not being able to load pages on our PC's!!!  Thank you.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 26, 2010, 11:24:58 AM
@ SafeSurf

You do not indicate in your signature the CPU type and speed and how much RAM the system has.

This information helps offer pertinent advice.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: SafeSurf on March 26, 2010, 11:41:54 AM
Forgive the late response, but I've been trying all this time to load the page.  Each PC has plenty of RAM (I'm a clean-freak when it comes to my PC's being tidy  ;), and one is a new Vista that I'm holding off a bit longer to upgrade to Win7.  I can't check the CPU right now because I'm afraid I'll get kicked off the page then I'll have to wait forever to reload...but I know I'm fast at everything else and multitask with all the PC's.

I don't think it's just my PC.  If you look at this forum, others have the same problem.  Some have older PC's and others newer.  I appreciate you offering to help though.  Time for me to get some sleep.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 26, 2010, 02:56:41 PM
Hi SafeSurf

What you see on the forum are people who have problems running avast on their computers, and what you don't see are all the people who don't have problems. Mostly people don't have problems. I think fair to say this - on basis of how many users have been signed up as compared to how many have come to the forum with problems. Immediately evident is fact that those with problems are the exception and not the rule.

Nonetheless, exceptions or not, the problem computers are a problem for avast.
These issues do need to be sorted out.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: SafeSurf on March 27, 2010, 12:32:14 AM
I am aware of that since I've been on the forums long enough.  The only way I could actually get on now was to disable Avast.  I did more trouble shooting.  When I look to see what program and what IP address and country is tying up my PC, it is Avast and/or it's components.   The fact that the only way I could get online to get to this forum was to disable Avast (which I hate to do because I don't like not having protection), tells me something. 

I have tried playing around with the setting of the Web Shield and Scan http traffic and have disabled various parts of them and attempted to surf without being where I was using v. 4.0+, and in the default setting I cannot even load a page.  As I said earlier, I have done clean installs of both Avast and firewall and have tried disabling various programs.

I am open to suggestions since this is affecting all 3 of my PC's with the newer version of Avast.  Thank you.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bob3160 on March 27, 2010, 01:21:03 AM
Sounds to me like the webshield isn't allowed to access the web and therefore you can't access the internet.
Is avast allowed access through your firewall ???
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 27, 2010, 03:19:15 AM
@ SafeSurf - would you be able provide the forum with a HijackThis log?

You probably already know how to do this, but just in case -

Click here – (will take direct to download)
http://www.filehippo.com/download_hijackthis/download/8571e06e5eb8ab03c649f3b5d647c599/

Download and run.
Then do scan and save a log file.

Post the log file to this thread. If it is too large you may have to post in two parts.

Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: SafeSurf on March 27, 2010, 05:23:05 AM
I decided to go back to v. 4.8.1368 for now, and everything is working fine.  I'll wait for the next release and try then.  Thank you.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 29, 2010, 11:55:30 AM
Guys, we've just found that the paid version of Malwarebytes (namely its "IP Protection" component) is responsible for a real network slowdown (and DPC latencies, too). And for some reason, it gets ever worse when avast is installed (I suppose that's because with avast's WebShield in place, the connections are doubles [as WebShield acts as a HTTP proxy]).

Is anyone of you guys using the paid version of Malwarebytes?


SafeSurf, was AvastSvc.exe allowed to access the Web in OA? This is the process that is hosting the WebShield in avast 5.0 (in v4.x, WebShield had a standalone process called ashWebSv.exe).

Thanks
Vlk
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Yezinki on March 29, 2010, 12:05:45 PM
Yes Vlk, I am using MBAM paid/resident with Avast 5 Free with Webshield turned OFF......now I have IP protection turned OFF MBAM as to reduce DPC latency.

Regards!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on March 29, 2010, 12:11:43 PM
cannot be 100%, but can report outcomes to channels in timely fashion, good work avast

always have mbam on demand here Vlk

avast! Pro (resident - after testing, I finalise my buy tonight) and Online Armor premium (firewall)
mvps with Hostsman and HostsServer, SystemExplorer (portable)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Vlk on March 29, 2010, 12:22:53 PM
Well the DPC Latencies with MBAM IP Protection are really horrible as far as I can see here on my Vista test system.

I mean, download the DPC Latency checker (http://www.thesycon.de/deu/latency_check.shtml) and go to a site like www.speedtest.net to do an Internet speed test (with IP Protection enabled). On this test system, I see latencies of up to 250,000 us (yes that's a quarter of a second!) and yes, the mouse cursor keeps skipping while the test is running. And the reported download speeds are way lower than they're supposed to be (even more so with avast Web Shield enabled).

Turning off IP Protection resolves the problem immediately.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Rednose on March 29, 2010, 12:51:40 PM
I can confirm this.

With MBAM IP protection on I had latencies up to 44.000 us, and my download speed droppped about 20% :-\

Greetz, Red.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on March 29, 2010, 03:37:57 PM
I am running MBAM paid on both of my systems and I do not see network slowdowns on my systems but I do see the occasional problem with DPC Latencies reported by the DPC Latency checker on my Windows 7 system:
 http://www.speedtest.net/result/764742528.png
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Knoc-One on March 29, 2010, 05:26:27 PM
Ur all welcome
just give me 5 years of free Avast pro. for finding the problem with mbam
 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Soren dideriksen
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: schoolmaster on March 30, 2010, 03:26:07 PM
No difference between WS on or off. Web Shield just blocked a virus just a few minutes ago. It must be working because I was in a benign situation and not a high virus situation.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: aMUSiC on March 30, 2010, 10:45:16 PM
I'll bump this a bit for Richpowell's sake as I am also a multi-user application developer using the SmartFox server.

First of all, the SmartFox server (www.smartfoxserver.com) is an XML socket server which allows primarily flash made applications to connect to it and thus make them multiuser (like multiplayer games etc). The default port that smartfox is listening for connections at is 9339. I set SmartFox on a dedicated server and had it run on port 80 in order to allow people who are behind firewalled environments (like workplaces) to access our games and not be blocked. The data that are being transfered back and forth between SmartFox and the clients are pure text, XML, JSON or simple text formatted.

Now, I get a lot of traffic on my server and for the past couple of years I have been getting a lot of complaints from people who were unable to connect. After some digging through I found out that the vast majority of them were using Avast. Adding my SmartFox server's IP address to the exclusion list of the Web Shield in Avast 4 would do the trick and allow people to connect to my server just fine. Unfortunately this is not the case with Avast 5, where no matter what I put in the exclusion list, the Web Shield will always block the access. The only way to connect is totally disabling the Web Shield, which even though I have absolutely no hesitation to do, I cannot in a sound mind advise my users to follow as a practice.

Also, SmartFox sports a fallback http connection method on a different port (443 in my server), but it's limited to 10 concurrent users, so sometimes (especially late at night where there are few only connected) you can connect to the game through the fallback method even if the WebShield is active... if you're lucky to find an empty slot.

I'm willing to provide any assistance and data, if I were directed to the right person from Avast so we can solve this issue that has been going on for more than 2 years now.

The app if you want to check it out and see what's going on is published as a facebook app here: http://apps.facebook.com/tavli_me  (it's a backgammon game, default language is greek but you can switch it to english).
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: PamJ on April 01, 2010, 04:50:09 PM
What are consider good upload and download speeds?  (Comcast highspeed.) 

I tried with WS on and off--didn't make any difference in the ping tests.

Thanks!

Pam
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on April 02, 2010, 12:56:08 AM
Hi PamJ

Would be absolute normal for there not to be any WS difference with Comcast highspeed

refer back to start of thread for examples of different speeds, different outcomes

http://forum.avast.com/index.php?topic=56694.msg478240#msg478240

I have relatively low speed (say, average 1 Megabit per second) and wireless (so fluctuates)
on smooth running system
notice some difference - 1.12 WS off  =  1.09 WS on w/o scan html  =  1.05 WS w/scan html traffic

My normal - with my speed hitting near its current real high  (potential max - not real - is 7.2Mbps)
this with everything go okay (on smooth running system)

A shield scan is bound to have some effect - standard rule that run antivirus scan can affect performances

I can only speak for myself PamJ, so note here -

(1) not always will everything be going normal on a system (as with systems running in sub-optimal environments, causing errors, discrepancies)

(2) nor will the user always want this to be the case because they may want to run programs or apps that exceed normal expectation (overclock, customise system, multimedia features, games, etc...and of course, when testing a system) so there may always be exception to the rules

I make these comments as you bring the thread back to OP where Vlk puts his query concerning web shield

http://forum.avast.com/index.php?topic=56694.msg478220#msg478220

I assume Vlk wants thread set to OP, but I drift off/topic at times before being bought back into line

 
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: PamJ on April 02, 2010, 07:16:17 AM
Thanks, mkis.  My upload and download speeds are different--by a lot-- and for some reason I couldn't find any here that listed both of them. Was wondering if there should be that big a difference (20 download/2.5 upload)  But I did find the listed speeds on Comcast's site and both my upload and downloads are running higher than listed most of the time. All's good!

Pam
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on April 02, 2010, 07:29:24 AM
My upload speed is comparatively good on world standards. I use speedtest as my measure cause is handy. I do get good upload, but I'm always looking at the download speed. My ISP tells me this is good as it gets. Cable is meant to be fast but only download no upload here except in a few places (guess - might be more).
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: scjr on April 02, 2010, 03:00:09 PM
Also, if you are experiencing the issues, does it make any difference if you open the avast UI, navigate to Real-time Shields, Web Shield and uncheck the "Scan web (HTTP) traffic" box?


Cheers
Vlk

Vlk,


I can keep the "Scan web (HTTP) traffic" box checked.

I uncheck "Use intelligent stream scanning" under "Expert Settings" and my speeds go back to normal.

If that is selected, I lose plenty of bandwidth.

Windows 7 and AVAST 5.0.462.


All the best,

scjr
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: RedFan on April 03, 2010, 09:51:26 PM
I see no difference in speed when using "Use intelligent stream scanning" under "Expert Settings" or not .....
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on April 04, 2010, 04:21:40 AM
 I can see where could get that scjr - but I'm not expert on avast Settings
- there may be conflict in channel, perhaps MS background intelligent Service

and same situation with Redfan, not necessarily will there be conflict - can still be smooth running
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: scjr on April 04, 2010, 08:06:01 PM
I can see where could get that scjr - but I'm not expert on avast Settings
- there may be conflict in channel, perhaps MS background intelligent Service

and same situation with Redfan, not necessarily will there be conflict - can still be smooth running

Thank you mkis. :)

After further testing, it seems speed tests that use flash are affected?

I can never get a reading of more than 10-14 Mbps download here (I can if intelligent scanning is disabled): http://speedtest.comcast.net/
Interestingly enough, upload comes out fine at that same page.

I consistently get a reading of 23-25 Mbps download here: http://ndt.iupui.atl01.measurement-lab.org:7123/
This site uses JAVA. Upload is fine here as well.

When I download Avast Free as a test from CNET, my download speed is perfectly fine.

All these tests were done with Web Shield enabled and intelligent scanning enabled.

Conclusion. It seems everything is fine download speed wise.


I really enjoy Avast. Thank you so much.


All the best,


scjr

 
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: mkis on April 05, 2010, 03:58:49 AM
I get some interesting readings on yr NDT despite being half a world away from their servers

http://ndt.iupui.atl01.measurement-lab.org:7123

might keep testing with it to see how we go - here in New Zealand (downunder)

results are much same readings as per my post above - and note that does fluctuate cos of wireless connect
- but I also add that it seems to be speeds more equable now between web shield on and off
- with show some lag with run of http scanning (seemingly)

And still fluctuating readings cos of wireless
- so I have avoided explain by stating any kind of standard rule outside the obvious.

btw are you on cable scjr?

And also - MS background Intelligent is needed for auto updates, etc...from what I gather, so the Service cannot really be stopped. I'm not sure about the avast 5 Setting, what is involved with that setting. I would imagine some heuristic as well, so as I say above, I can see some potential for conflict in the channels.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: scjr on April 05, 2010, 03:15:09 PM
btw are you on cable scjr?

mkis,


I am.

I dumped Avira because it was buggy as all heck and I couldn't handle that pop-up advertisement.  ;D

I think Avast is great and look forward to the next release. I'm sure they'll continue tweaking the Web Shield module of the program.


All the best,

scjr
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: lemonade on April 09, 2010, 07:05:42 PM
Hi, I just updated to avast 5.0.462. Not sure which version I had before but I updated regularly so I assume it was the latest although the skin changed from blue to orange.

As soon as I updated, I have not been able to access any pages on any browser (tried on IE, FF, Chrome) except https (google mail worked). I had to turn off Web Shield just to get to this forum. As soon as I turn off Web Shield, I can access the internet. It is only as of the latest update that this has happened, I have never had a problem with avast in the past and I have been using it quite a long time.

I am running Windows Vista 64bit SP2, 4gb RAM, AMD Athlon 64 X2 Dual Core 5400+. I also use Vista Firewall Control instead of the normal Vista firewall. I really would like to keep Web Shield on, but I can't as I need the internet constantly for work purposes, so I've been limiting browsing.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on April 09, 2010, 08:28:46 PM
As is mentioned many times in this topic the most common cause for this is firewall blocking.

However, unless you have enabled the outbound protection of the Vista firewall (disabled by default) that shouldn't be the cause. But you need to ensure that the Vista Firewall Control allows avast access to the internet.

Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Yezinki on April 09, 2010, 09:08:46 PM
Hi should I uncheck All 3 Avast Settings> Web Shield> i.e. 1. Scan Web Traffic>  Expert Settings> 2. Enable Web scanning & 3. Use intelligent stream scanning. At the moment have the first 2 unchecked & 3rd checked?

Thanks!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on April 09, 2010, 09:29:02 PM
Why would you want to do that ?
The third is immaterial if you have disabled web scanning so it doesn't matter what it is set to it will have no effect as the intelligent stream scanning obviously relates to the web shield scanning content and you have effectively disabled it.

Why have you disabled what is probably the most important avast shield ?

If you are going to do that you might as well get rid of it completely.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Yezinki on April 09, 2010, 09:32:34 PM
Thanks DavidR........ is it fine now?

Regards!
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on April 09, 2010, 09:40:34 PM
Well its not fine really as you have disabled the "Enable Web scanning" option and that will be reflected in the Main Real-time Web Shield page (your first image from before).

Whilst that shows the web shield is running, it isn't doing anything it isn't scanning.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Yezinki on April 09, 2010, 09:55:14 PM
Thanks again......but I’d rather go e out web shield since it slows both download & upload by approx 200-300 megabits.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: DavidR on April 09, 2010, 11:09:57 PM
Thanks again......but I’d rather go e out web shield since it slows both download & upload by approx 200-300 megabits.

Why not try a clean install of the latest pre-release version, 5.0.499, see http://forum.avast.com/index.php?topic=58183.0 (http://forum.avast.com/index.php?topic=58183.0) and see if that makes any difference.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Gougeo on May 29, 2010, 05:40:51 AM
Hi there,

I have been affected by this problem for a very long time (at least since I upgraded to 5) but I have only just recently identified that Avast is causing the problem. When browsing sometimes my web pages take a long time (if ever) to load. I'm not sure if the page content matters or not. Quite often I load up Google, search for something, click on the link (open in new tab) and the browser attempts to connect to the site. Quite often its just sits there spinning its loading graphic displaying "Waiting for [site address]" and displays a blank page (ive experienced this via IE,Chrome and Firefox).

Web speed is fine, if I go to a speed test site, it shows that I have up to 20Mbits. Its just that the pages stall while loading.

A simple test I used to diagnose this:
1. Go to Google and search for some random topic.
2. Open up the first 10 hits in new tabs (middle mouse click)
3. Wait for them to load.
4. Clear the browsing data and cache, change my config and start again.

I found a post saying that adding avast to my firewall exceptions should help. But it didn't. The only thing I have found to help is to turn off the web shield and the network shield.
By the way, I also got a BSOD (PAGE_FAULT_IN_NONPAGED_AREA) on win32k.sys while re enabling the network shield once while testing, I have never seen that before, but it could have been a coincidence.

Without the web and network shields, all pages load completely and quickly.

I don't monitor these forums, but I though't I'd let you know.

I'm using version 5.0.545 on Windows XP Pro.




Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: PapaSmurf on May 29, 2010, 05:56:15 AM
I did see a speed difference, but I am kinda ok with it.
There is bound to be a difference when you have something
between you and the naked net, such as oh I don't know..
maybe a SHIELD?!? lol Just kidding, I know some users may not be
happy with a slow down. For the record, I do not have MBAM resident.
Here are my results:
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Dch48 on May 29, 2010, 07:16:32 AM
I get no difference whatsoever in the speedtest.net tests and loading times of my most intensive regular website, www.worldofwarcraft.com, are almost exactly the same with or without Avast! turned on. When I say turned on, I mean all shields on or disabled.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: zfactor on May 29, 2010, 10:57:29 AM
i used to see a difference but with the newest version the download speeds are almost exactly the same the upload speed is maybe .5mb less with avast on
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shaun985 on May 30, 2010, 03:34:56 AM
I have almost the same issue.  The overall speed hasn't slowed down too much (as shown by the speedtests, with intelligent stream scan set to off) but whether or not I'm using Firefox or IE, if I attempt to load multiple tabs (or even single pages sometimes) the pages will load to almost completion, but many of them will stall and the progress spinner will keep going and going.  I have to go to each stalled tab and reload them to get the page to completely finish.  I have not had this problem before installing Avast 5 Free, and I have no other security software loaded, using Windows XP SP3 with all the latest updates.  Avast has been pretty good so far except for this problem.  Quite annoying and is making me consider alternatives!




Hi there,

I have been affected by this problem for a very long time (at least since I upgraded to 5) but I have only just recently identified that Avast is causing the problem. When browsing sometimes my web pages take a long time (if ever) to load. I'm not sure if the page content matters or not. Quite often I load up Google, search for something, click on the link (open in new tab) and the browser attempts to connect to the site. Quite often its just sits there spinning its loading graphic displaying "Waiting for [site address]" and displays a blank page (ive experienced this via IE,Chrome and Firefox).

Web speed is fine, if I go to a speed test site, it shows that I have up to 20Mbits. Its just that the pages stall while loading.

A simple test I used to diagnose this:
1. Go to Google and search for some random topic.
2. Open up the first 10 hits in new tabs (middle mouse click)
3. Wait for them to load.
4. Clear the browsing data and cache, change my config and start again.

I found a post saying that adding avast to my firewall exceptions should help. But it didn't. The only thing I have found to help is to turn off the web shield and the network shield.
By the way, I also got a BSOD (PAGE_FAULT_IN_NONPAGED_AREA) on win32k.sys while re enabling the network shield once while testing, I have never seen that before, but it could have been a coincidence.

Without the web and network shields, all pages load completely and quickly.

I don't monitor these forums, but I though't I'd let you know.

I'm using version 5.0.545 on Windows XP Pro.





Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: bo.elam on May 30, 2010, 03:59:32 AM
Shaun985, my system is same as yours and I don't feel any slow down
caused by the Web Shield. I can even say that my speed is basically
the same whether I have the Web Shield on or not. I am no expert but
when, in the past, I had issues of pages not loading completely it usually
means that there are time outs and those are caused by bad internet
connections. If I was you I would talk to my Internet provider and don't
let them BS you. Anyway that's what I think your problem is.
Bo
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shaun985 on May 30, 2010, 11:51:31 AM
Hi bo.elam, thanks for the suggestion!  Unfortunately, I've tested the system with and without Avast (using the Avast removal tool) and the problem of incomplete pages only occurs with Avast installed.  Again, the Web Shield causes very little slow down if any at all, but the main problem is that for some reason it causes random pages to incompletely load and the progress spinner to keep going, with the "Waiting for ....." message in the status bar.  If I hit the reload button the page will complete most of the time.  It doesn't happen to every page, seems quite random, and happens more with opening multiple tabs.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on May 30, 2010, 02:46:39 PM
@ Shaun985

Are you using XP Home or Pro and how much RAM does the system have?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shaun985 on May 31, 2010, 06:24:35 AM
Hi YoKenny, using Win XP Pro SP3 on an old P4 with 512mb ram.  Before I reinstalled windows, I was using Norton 2005 which is WAY MORE of a resource hog and it majorly slowed down my computer, but it NEVER caused internet browsing stalls or speed slow downs like Avast 5.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shaun985 on June 02, 2010, 09:13:42 PM
So anyone have any idea what my problem might be??  I've installed Avast on 3 other computers and 2 of them also have this issue, it is very strange.  Incompletely loading webpages, and a very slight slow down while using web shield...  All on Windows XP Pro SP3.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on June 03, 2010, 03:10:29 AM
@ Shaun985

Download and run the Norton Removal Tool as removing Norton completely is important:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716270339?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

I upgraded my XP Pro system to 1.5GB RAM as it was starting to become so slow that it was painful especially after using Windows 7.

Hopefully you can find RAM for your systems as that is the best option available for older systems.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Shaun985 on June 03, 2010, 09:49:15 AM
Hi YoKenny, I did actually use the Norton Removal tool, and one of the affected computers is actually a fresh install.  I do not believe it is a ram or processor issue because the ONE unaffected computer is the slowest of them all with the same amount of ram (512mb).
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: YoKenny on June 03, 2010, 03:37:11 PM
@ Shaun985

This is from my XP Pro system and I use a DSL connection.

(http://www.speedtest.net/result/835218990.png) (http://www.speedtest.net)
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: silviucc on July 04, 2010, 08:20:05 AM
Ok, so here are my first 2 cents on this matter.

Setup:

CPU: Intel E7400
MB: Gigabyte EP31-DS3L
RAM: 4GB
HDD: 1 x 640 GB with 3 partitions (C: drive is only 80GB), 1 x 250GB for Games and Virtual machines I play with, 1 x 80GB for downloading
Video: Gigabyte Geforce 260 GTX core 216

OS: Windows 7 HP 64bit
Firewall: Windows has a capable firewall so I use it
Browser: IE8 with SmartScreen (Chrome and Opera)
On demand: MBAM and Hitman Pro
Daily C: drive snapshots with windows backup
Weekly C: drive snapshots with Macrium Reflect Free

I'm also behind a router that knows NAT and can do port forwarding and DMZ

I have freshly installed avast 5 after about 5 months of using no av and then MSE. I have disabled IM, Web, P2P and Net shields. Modified setting for both Quick Scan and Full Scan so they check against and populate the persistent cache whenever they run and ran a full system scan.

Today, reading a bit on the forum about web shields I did a small experiment. I enabled web shield and went to a few sites:

http://www.avast.com/

1st time it failed to completely load, did a refresh and it loaded fine.

http://wow-europe.com/

Loaded completely 1st time though a bit slow. Refresh was fast.

http://personalfirewall.comodo.com/free-download.html

Loaded ok. Downloaded the install file for comodo firewall. got 1,5MB speed with a 2MB peak.
I then disabled webshield and redownloaded the file. I got a steady 3.2MB download speed.

Did another thing. Deleted cache with CCleaner and then loaded the above again.

http://www.avast.com/

Loaded fine though a tad slow.

http://wow-europe.com/

Loaded completely though a bit slow. Refresh was fast.

http://personalfirewall.comodo.com/free-download.html

Loaded ok. Downloaded the install file for comodo firewall. got 1,5MB speed.


So my conclusion is that web shield will slow down browsing as long as at least part of th content is not already in system cache. During this small testing part avast never spiked my CPU, just choked web browsing a bit. But as I said, websites that you visit often should not be too affected. Just download speed for new content.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Dch48 on July 04, 2010, 09:27:45 AM
My results in downloading the same Comodo file while making sure that it was coming from the same server, the us3 one. Comodo has multiple download servers and you don't always get the same one. Sometimes I get a European one and of course, it's slower.

With all 7 Avast! shields on*
1:16  752 KB/sec with a max of 874

All Avast! shields off
1:10 817 KB/sec with a max 865

The * denotes that the only thing that makes the download time longer and the average speed lower is the fact that it takes longer for the file to be copied from the temp folder to the designated download location and the average speed and total time keep running until the copy process is completed. Without Avast! running the copy goes faster because the file is not scanned. Since the max speed is essentially the same and the average speed before the copy operation was the same in both cases, my conclusion is that the web shield does not slow down downloading. I also tested load times for the site http://www.worldofwarcraft.com/index.xml  and they were the same with or without Avast! turned on. I also get no difference when testing speed at speedtest.net. As you can see, I'm running XP Pro SP3 with IE8 as the browser. Maybe Windows 7 or a different browser acts differently but with my setup Avast! does not affect my speeds at all.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: silviucc on July 04, 2010, 10:01:01 AM
Ok I missed the part with comodo using different download servers. I have redone my testing and the results are like this file downloaded with WS on 1.7MB/s and 2.32MB with WS off.

I'm thinking about setting up a webserver on a vm and try to test.

Also I would like to ask, does WS do some *in the cloud* scan to possibly take advantage of new signatures that may have not yet been released as update ?
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: Lisandro on July 04, 2010, 08:19:29 PM
Also I would like to ask, does WS do some *in the cloud* scan to possibly take advantage of new signatures that may have not yet been released as update ?
No. All scannings are local.
Title: Re: Avast 5 WebShield slowing down your web surfing?
Post by: awd1963 on July 22, 2010, 02:08:40 PM
I am not using any kind of speed test.  It is pretty obvious that Avast whether it is web shield or something else in Avast is slowing down and/or stopping programs/websites from completely loading.  No nothing it popping up to warn me that this is a threat for example.   I watch a lot of TV online and during the commercials or during the TV show, it will just stop.  Also when I load pages like redbox.com it takes forever to get the page to load.  I just turn off all 7 shields and boom it downloads in seconds.  When it is done downloading I turn it back on and it works fine for a while.  I am currently using Avast 5.0.594