Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MartinZ on March 28, 2017, 03:20:30 PM
-
Good news, everyone!
New Avast Antivirus March version is here (17.3.2290). This version doesn't introduce any new features, rather fixes some of the most critical issues that appeared on the previous version.
What's fixed:
- Firewall: Fixed internet connectivity not working after update (until restart) on Win XP, Vista and 7 - should now always work immediately
- Wifi Inspector: Fixed incorrectly displayed vulnerabilities - vulnerability info is now correct
- Web Shield: Fixed SSL scanning issue on some sites - sites now load correctly
- Issues with login to roaming profile after update
- Passwords: Fixed issues with self-authorization and import from Easy Pass
- Issue with installation on Braswell CPUs
- Network problems after update on Vista
- Issue with playing HTML5 videos in SafeZone browser
- Improved compatibility with Windows 10 Creators Update
- Issue with disabling components, which require restart
- Problems with never-ending Cleanup optimization
2291: Fixes crash in installer
How to install:
1. Update from your existing Avast version via Settings -> Update -> Update program
2. Or you can download and install from here
Online installers (recommended):
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
Offline installers:
http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_offline.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
We hope you enjoy the new version!
AVAST Team
-
Bug in stable version.https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562 (https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562)
-
Smart scan repeating after click on notifications again not fixed!
-
Smart scan repeating after click on notifications again not fixed!
Did you try a clean install? remove old with avast tool, reboot and install new
-
Smart scan repeating after click on notifications again not fixed!
Did you try a clean install? remove old with avast tool, reboot and install new
Yes i did and i tested this on two PC's. Can anyone confirm this bug too?
-
- Problems with never-ending Cleanup optimization
Finally, lets try it 8) ;D
-
Thank you and time will tell :)
-
Thanks for the update :)
-
Smart scan repeating after click on notifications again not fixed!
Did you try a clean install? remove old with avast tool, reboot and install new
Yes i did and i tested this on two PC's. Can anyone confirm this bug too?
Bug confirmed, just tested it.
-
Well, Avast people ... you made me laugh today!!!
Avast needs to restart your computer - Remind me ... the next century???!!!
I have to admit ... this was funny!!!
-
Bug in stable version.https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562 (https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562)
Bug you've reported not present as virus chest appears as expected.
But, bug reported by TheOwner is still present. Confirmed. :(
Upgrade over-the-top as version number is one newer than previous. Much smoother operation.
-
Updated from 17.2.2288 UI on my XP system.
All appeared OK, but I ran a Smart Scan and there are issues yet unresolved from some time ago.
1. There is still no Pause button in the scan.
2. On completion of the Smart Scan on clicking the Done button, the Notification 'Bell' icon shows 1 item.
Clicking on that shows the last scan entry if you click on the Details button, it fires off the Smart Scan again another issue still outstanding.
3. As happened before you end up getting multiple entries of the scan and doesn't clear down the notification 'Bell' count.
Also see https://forum.avast.com/index.php?topic=199726.0 (https://forum.avast.com/index.php?topic=199726.0).
-
The following issue still remains in the new 17.3.2290:
After Smart Scan is completed and I click on Details, it starts the Smart Scan again.
Tried Repair, but get same thing.
see: https://forum.avast.com/index.php?topic=199726.0
-
The following issue still remains in the new 17.3.2290:
After Smart Scan is completed and I click on Details, it starts the Smart Scan again.
Tried Repair, but get same thing.
see: https://forum.avast.com/index.php?topic=199726.0
Can confirm this >:( and CleanUp got stuck at step1 >:(
-
Does anyone know if this version still has the problem where the UI shows a different time / date for a scheduled scan than what's actually selected in the settings?
-
Updated this am. and Smart Scan works fine for me.
-
https://forum.avast.com/index.php?topic=197915.msg1373140#msg1373140
this isuue still exist
-
A good stable release.
There's still a few issues left but nothing major now.
I'm glad the scan scheduling has been fixed although you forgot to mention it in the Changelog.
-
Updated from Beta#2 via offline version download without any prob. After that, I started a HNS scan.
There has nothing changed and I'm waiting for a fix since Dec! Please see
--> https://forum.avast.com/index.php?topic=197896.0
=Snake=
-
Thanks for the update but i have noticed a bug, soon as i turn my pc on from a cold boot i.e.... Plugging in the plug into a plug socket and then turning my pc on, soon as i get into my desktop if i right click on any file and then choose scan with avast nothing appears infact the arrow cursor just spins and sometimes crashes explorer.exe if I retry to right click scan with avast again. It's like if i wait for for a few minutes avast works fine right click with avast runs as it should. Don't know why it's doing this. Tried this on 3 pcs issue is there on all machines
Also the other bug others have mentioned regarding quick scan is present on all three of my pcs too
-
Bug in stable version.https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562 (https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562)
Bug you've reported not present as virus chest appears as expected.
Bug reported by me is still present.Confirmed.Need a patch fix via uUpdate. ;)
-
Thanks for the update but i have noticed a bug, soon as i turn my pc on from a cold boot i.e.... Plugging in the plug into a plug socket and then turning my pc on, soon as i get into my desktop if i right click on any file and then choose scan with avast nothing appears infact the arrow cursor just spins and sometimes crashes explorer.exe if I retry to right click scan with avast again. It's like if i wait for for a few minutes avast works fine right click with avast runs as it should. Don't know why it's doing this. Tried this on 3 pcs issue is there on all machines
Also the other bug others have mentioned regarding quick scan is present on all three of my pcs too
Hi,
what's your OS? could you please send us the logs as described here https://www.avast.com/faq.php?article=AVKB33
-
The following issue still remains in the new 17.3.2290:
After Smart Scan is completed and I click on Details, it starts the Smart Scan again.
Tried Repair, but get same thing.
see: https://forum.avast.com/index.php?topic=199726.0
Known bug, we are fixing it, will be in next release
-
Problems logging in to the roaming profile after the upgrade, still running.
-
Updated from Beta#2 via offline version download without any prob. After that, I started a HNS scan.
There has nothing changed and I'm waiting for a fix since Dec! Please see
--> https://forum.avast.com/index.php?topic=197896.0
=Snake=
This morning I run a HNS-Scan with my main machine under XP pro SP 3 + 'avast free 16.12.3.2280 NUFV'.
Result: No 'WEAK_PASS'!!!
@MartinZ
You don't need to fix this issue in 'avast version 17', I'll go back to '16.12.3.2280 NUFV' with all machines!
Thx.
=Snake=
-
I also found second bug that was not fixet yet. Scanning files inside virus chest not working for me. Can anyone test it? Thanks
-
I also found second bug that was not fixet yet. Scanning files inside virus chest not working for me. Can anyone test it? Thanks
https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562 (https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562)Known issue.
-
I also found second bug that was not fixet yet. Scanning files inside virus chest not working for me. Can anyone test it? Thanks
https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562 (https://forum.avast.com/index.php?topic=199712.msg1381562#msg1381562)Known issue.
Thank you, i don't saw that. I was talking about it since version 17.1. Beta version 17.3.2290 was released 3 day before full release. That is enough time for testing? I don't think so.
-
- Problems with never-ending Cleanup optimization
Works fine here, ended without problems.
-
Another problem I do not know about all is, but I have it with a full scan of the hard disk load of 100%, and often start the computer and application brakes. In the previous version, there was not such a full scan worked and the load was not high
-
So if I want to custom install (like I did with the version before this one) I should download the offline package, uninstall then custom install? Just want to make sure. Thanks.
-
I noticed that I got an apple update for ITunes notification in Windows saying there is an update version 12.6, however Avast is saying that 12.5.5 5 is the latest and all my software is up-to-date.
Any reason for this discrepancy?
-
Thanks for the update but i have noticed a bug, soon as i turn my pc on from a cold boot i.e.... Plugging in the plug into a plug socket and then turning my pc on, soon as i get into my desktop if i right click on any file and then choose scan with avast nothing appears infact the arrow cursor just spins and sometimes crashes explorer.exe if I retry to right click scan with avast again. It's like if i wait for for a few minutes avast works fine right click with avast runs as it should. Don't know why it's doing this. Tried this on 3 pcs issue is there on all machines
Also the other bug others have mentioned regarding quick scan is present on all three of my pcs too
Hi,
what's your OS? could you please send us the logs as described here https://www.avast.com/faq.php?article=AVKB33
I have done as you said, avast support tool didnt find any issue. My OS windows 10 i am running avast free. I dont see the point of sending a ticket as the support tool didnt find anything. This issue is present on 3 pc's I have tested it on two laptops does the same thing. Last time i told a bug here it was verfied and the people here just informed the avast dev team and they sorted it out the next update. You can test this bug your self, turn ur pc on from cold boot then soon as it goes on to ur desktop try right clicking and scan on any file. And you can see the issue from there.
-
Your update caused irreparable damage to my operating system, I'm running Window 10 Pro. Restore does not fix it, rollback didn't, it's a HP Omen.
-
So if I want to custom install (like I did with the version before this one) I should download the offline package, uninstall then custom install? Just want to make sure. Thanks.
Essentially yes.
However, since there aren't any major changes, newly added components, but some changes, then you could get away with doing a program update from the avastUI as it should honour your existing settings and components.
I appreciate if you want to make sure, yes do the custom install, but if you choose to do that don't uninstall your existing avast version or you could lose some of your settings. You can of course Backup your settings and then Restore settings.
-
I appreciate if you want to make sure, yes do the custom install, but if you choose to do that don't uninstall your existing avast version or you could lose some of your settings. You can of course Backup your settings and then Restore settings.
Okay, I'll simply custom install over what I have. Thanks.
-
So if I want to custom install (like I did with the version before this one) I should download the offline package, uninstall then custom install? Just want to make sure. Thanks.
Clean Install of Avast:
https://goo.gl/4Ptzkf
-
Did update using offline installer and custom selections on both machines. All fine so far.
-
Clean Install of Avast: https://goo.gl/4Ptzkf
Thanks, Bob
-
I updated to this new version from the system tray icon then going for program update, is this ok?
-
I updated to this new version from the system tray icon then going for program update, is this ok?
Yes.
-
I updated to this new version from the system tray icon then going for program update, is this ok?
Yes.
Thanks, I haven't performed a smartscan yet with this latest version of Avast and was worried that I may have issues with the repeating scan as has been reported here.
-
I updated to this new version from the system tray icon then going for program update, is this ok?
Yes.
Thanks, I haven't performed a smartscan yet with this latest version of Avast and was worried that I may have issues with the repeating scan as has been reported here.
You're welcome. The smartscan issue is a known bug.
-
I updated to this new version from the system tray icon then going for program update, is this ok?
Yes.
Thanks, I haven't performed a smartscan yet with this latest version of Avast and was worried that I may have issues with the repeating scan as has been reported here.
You're welcome. The smartscan issue is a known bug.
I thought that there was a different way of installing that would eradicate the bug but I must have misunderstood.
-
I have upgraded yesterday to AIS 17.3.2290 Build 17.3.3442.0
Since then the firewall keeps blocking my router's IP (192.168.1.1) although the IP is in the "friends" list. Also i have connection timeouts on several web pages.
When I disable the firewal, everything works fine. If I re-enable the firewall the same problems reappear after one minute or so...
-
I installed the new Avast 17.3.2290 program earlier today (thank you for that) - XP SP3
I am seeing this error in Event Viewer:
"The aswblDSAgent service failed to start due to the following error. The service did not respond to the start or control request in a timely fashion."
I have looked at 'Services' under Control Panel - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
I take it that this is the Behaviour Shield?
-
I installed the new Avast 17.3.2290 program earlier today (thank you for that) - XP SP3
I am seeing this error in Event Viewer:
"The aswblDSAgent service failed to start due to the following error. The service did not respond to the start or control request in a timely fashion."
I have looked at 'Services' under Control Panel - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
I take it that this is the Behaviour Shield?
As far as I know, the behavior shield doesn't work in XP.
Since I don't use XP, I'm sure someone will correct me if I'm wrong.
-
Version 2291 will be avaible trough program update? Do i need this version if i have already installed 2290?
-
What is with this .2291 ? ? We just had the update to 17.3.2290 a day ago.
-
What is with this .2291 ? ? We just had the update to 17.3.2290 a day ago.
- Hotfixes of a few non-fatal crashes (non-necessary dumps created in the log folder)
- Avast does not recognize Cleanup license after update (fixed via UI update channel for release as well)
-
So this means I won't have to redownload the full off line installer ? It will just update itself to .2291 ?
-
So this means I won't have to redownload the full off line installer ? It will just update itself to .2291 ?
+1 :)If Program update set to auto.
-
Just updated manually to release 17.3.2291.
-
I have just updated in the Avast UI from 17.3.2290 to .2291, but it was the strangest update ever :
- After I had rebooted, Avast told me my AIS license was not valid and I had to buy a new one ??? :o
But somehow this corrected itself after a few seconds.
- Also "Real Site" was disabled, and I had to re-enable it manually from the settings menu :-\
Now everything seems to be fine, but I think later I will do a clean install to be sure.
Greetz, Red.
-
Avast offline installer is now 2291?
-
Avast offline installer is now 2291?
Yes :)
Greetz, Red.
-
Avast free antivirus 17.3.2290 on Windows10Home64bit and other Windows10IP.
Web Shield does not work properly.
And Version 2291 is also has same problem.
When I open OMRON router MR504DV setting page( http://192.168.241.252/ ).
The page fails to load with the following error.
a) on Firefox45.8.0esr and Firefox52.0.1
Page(sometimes without css) shows for a moment. However after that the page turn to "The connection was reset" page.
b) on Chrome58
Page shows(sometimes without css) but not function(seems not loads js file and css). And tab loading indicator is spinning forever
Clean install after using avastclear.exe does not fix the problem.
Exclusion url (http://192.168.241.252*;http://192.168.241.252/* )does not fix the problem.
Disable Web Shield fixis the problem
ONLY SOLUTION:
Avast free antivirus 17.3.2288 does not has such problem.
-
I installed the new Avast 17.3.2290 program earlier today (thank you for that) - XP SP3
I am seeing this error in Event Viewer:
"The aswblDSAgent service failed to start due to the following error. The service did not respond to the start or control request in a timely fashion."
I have looked at 'Services' under Control Panel - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
I take it that this is the Behaviour Shield?
As far as I know, the behavior shield doesn't work in XP.
Since I don't use XP, I'm sure someone will correct me if I'm wrong.
Unfortunately avast are keeping their cards close to their chest, with nothing in the changelog relating to any compatibility issue with WinXP.
Since there is nothing in the changelog and my XP installation has the behaviour shield enabled and the aswblDSAgent process is listed in the task manager. So I have to assume (I know) that it is compatible as it has been installed and appears to be running.
-
Thanks very much for your replies DavidR and bob3160.
DavidR - regarding my earlier comment: I have looked at 'Services' under Control Panel (for aswblDSAgent service) - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
What is yours set to please?
-
Thanks very much for your replies DavidR and bob3160.
DavidR - regarding my earlier comment: I have looked at 'Services' under Control Panel (for aswblDSAgent service) - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
What is yours set to please?
You're welcome.
I didn't make any changes to it, it is set to Manual, but it is running. Presumably (unlike yours)because my avast installation was able to start it.
I would suggest trying an avast Repair (if you haven't already tried one) - Control Panel > Add Remove Programs > Avast Antivirus - Change/Uninstall - now select Repair.
-
I updated my Avast Free to the version 17.3.2290, and since then I have always received the message "UI Failed to load. AV service is not responding". "Restart Service", and uninstalling Avast! Free with Avastclear and a clean reinstallation did not help. The same problem with the new version 2291. :(
I use Windows XP Home SP 3. Is the UI-part of Avast no longer compatible with it, or what? I can update the virus data bank, but since the UI no longer works, I cannot perform any scans anymore.
Thank you in advance for your help. I have been using Avast for many years now, and I would like to continue using it. :)
AV-User
-
Ok DavidR, thank you.....
Few more boot ups....if problem persists I will try a repair. :)
-
Ok DavidR, thank you.....
Few more boot ups....if problem persists I will try a repair. :)
You're welcome.
Just a point, do you have any other security based software that might have an interaction on processes starting ?
-
The following issue still remains in the new 17.3.2290:
After Smart Scan is completed and I click on Details, it starts the Smart Scan again.
Tried Repair, but get same thing.
see: https://forum.avast.com/index.php?topic=199726.0
Can confirm this >:( and CleanUp got stuck at step1 >:(
Updated to release 17.3.2291, CleanUp is O.K. now :)
-
Ok DavidR, thank you.....
Few more boot ups....if problem persists I will try a repair. :)
You're welcome.
Just a point, do you have any other security based software that might have an interaction on processes starting ?
No, only other security I have is CryptoPrevent utility, which wouldn't affect it. Just re-booted, same, will try repair soon and report back.
-
Ok DavidR, thank you.....
Few more boot ups....if problem persists I will try a repair. :)
You're welcome.
Just a point, do you have any other security based software that might have an interaction on processes starting ?
No, only other security I have is CryptoPrevent utility, which wouldn't affect it. Just re-booted, same, will try repair soon and report back.
It could very well effect it since it prevents many changes in the registry from happening.
Try disabling CryptoPrevent, do your update and once that's completed, you may restart CryptoPrevent if that turns out to be the problem.
-
Ok DavidR, thank you.....
Few more boot ups....if problem persists I will try a repair. :)
You're welcome.
Just a point, do you have any other security based software that might have an interaction on processes starting ?
No, only other security I have is CryptoPrevent utility, which wouldn't affect it. Just re-booted, same, will try repair soon and report back.
It could very well effect it since it prevents many changes in the registry from happening.
Try disabling CryptoPrevent, do your update and once that's completed, you may restart CryptoPrevent if that turns out to be the problem.
Oh I see.....how can I disable it - cannot see an option to - only 'Remove all protections', which I don't want to do or 'Create a new whitelist policy'?
UPDATE - Just looked in CryptoPrevent 'Blocked events' - nothing there.
I can manually start aswblDSAgent service - now showing in Task Manager.
?
-
So you remove it long enough to do a clean install and then start it up again.
You aren't going to unknown places on the Net so there really isn't any danger.
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
-
Really appreciate all the help...
What would I need to write to whitelist Avast in CryptoPrevent?
-
Really appreciate all the help...
What would I need to write to whitelist Avast in CryptoPrevent?
Sorry Alicia, I don't use CryptoPrevent. Maybe one of the other users who does can jump in and give you the answer. :)
-
Hi alicia.rose,
Best to start a ticket with Foolish IT LLC straighaway as they may be able to help you with your question directly: https://support.foolishit.com/portal/home/ (https://support.foolishit.com/portal/home/)
-
In Win 7 Pro 64-bit, if you check Settings - Troubleshooting - Enable hardware-assisted virtualization, Avast PREVENTS XP Mode from starting.
This is an old problem. Avast does NOT "get out of the way" when you want to do something virtual on your PC.
Also, there is a new sub-feature "Use nested virtualization where available". Avast does not explain what this is. What is it?
-
Hi alicia.rose,
Best to start a ticket with Foolish IT LLC straighaway as they may be able to help you with your question directly: https://support.foolishit.com/portal/home/ (https://support.foolishit.com/portal/home/)
Thanks for your help......shortly after my last post I thought the same and did this, I received a response this morning (please note, as I mentioned earlier, I have looked in CryptoPrevent history / 'Blocked events' - there is nothing there):
"CryptoPrevent does not apply any protections to the registry itself in Windows. CryptoPrevent adds protections for the filesystem in the registry but it does not prevent using the registry at all.
If CryptoPrevent is blocking anything in Avast, there should be events in the History tab of CryptoPrevent as to what was blocked and by what rule it was blocked. If you can check here and see anything related to an Avast tool let us know what is reported there and we can provide more information on the best way to whitelist the application. If there are not any entries in the History tab, it may not be CryptoPrevent blocking it. However you can try setting CryptoPrevent to None plan and test again after rebooting. If this fixes the issue try incrementing the protection plan up and rebooting until the issue reoccurs. With that information we can determine more about what is going on in this situation."
-
@alicia.rose,
I have CryptoPrevent installed on 3 Win 7 Pro SP1 laptops with just the basic protections set in it. It has not interfered with updating any software, including Avast Internet Security.
-
Hello everyone. I have the same problem, UI is not starting. I made clean install of Avast, but it did not help with this problem. What to do now? I'm tired of reinstall Avast today... 2291 ver. is not installing offline now, but I'm sure that it won't work properly - I tried to install online updates and it didn't work too. This problem began on Wednesday, when I update my Avast online like many times before. I use Win XP Pro SP3 32bit. Help.
-
Hello everyone. I have the same problem, UI is not starting. I made clean install of Avast, but it did not help with this problem. What to do now? I'm tired of reinstall Avast today... 2291 ver. is not installing offline now, but I'm sure that it won't work properly - I tried to install online updates and it didn't work too. This problem began on Wednesday, when I update my Avast online like many times before. I use Win XP Pro SP3 32bit. Help.
Upgrade your OS. XP is too old and no more supported by updates. You are not protected even you are use AV.
-
I installed the new Avast 17.3.2290 program earlier today (thank you for that) - XP SP3
I am seeing this error in Event Viewer:
"The aswblDSAgent service failed to start due to the following error. The service did not respond to the start or control request in a timely fashion."
I have looked at 'Services' under Control Panel - the 'Startup type' is set to 'Manual' - should I change it to 'Automatic'?
I take it that this is the Behaviour Shield?
As far as I know, the behavior shield doesn't work in XP.
Since I don't use XP, I'm sure someone will correct me if I'm wrong.
Unfortunately avast are keeping their cards close to their chest, with nothing in the changelog relating to any compatibility issue with WinXP.
Since there is nothing in the changelog and my XP installation has the behaviour shield enabled and the aswblDSAgent process is listed in the task manager. So I have to assume (I know) that it is compatible as it has been installed and appears to be running.
FYI. As anothet XP user of Avast Free. I have undergone update to 2291 via status GUI today on XP(SP3) and Win10 machines. Behaviour Shield is an installed component on both. Smart scan run OK. No problems seen so far.
Ed
-
Thanks for the info Gopher John / rocksteady.
I repaired Avast 17.3.2290, restarted computer - normal, Behaviour Shield was on. Then I was notified that Avast needed to be updated. Clicked on 'update', 2291 was installed, restarted computer - normal, Behaviour Shield was on. Turned computer off then on again - "Your system is not fully protected", Behaviour Shield was not on.
This suggests that CryptoPrevent is not the cause, as the problem would not be intermittent. Will try a clean installation soon, but have a feeling I am stuck with this and will have to manually activate the Behaviour Shield.
-
I repaired Avast 17.3.2290, restarted computer - normal, Behaviour Shield was on. Then I was notified that Avast needed to be updated. Clicked on 'update', 2291 was installed, restarted computer - normal, Behaviour Shield was on. Turned computer off then on again - "Your system is not fully protected", Behaviour Shield was not on.
Go to AvastUI | Settings | Components and make sure that Behaviour Shield is green. Restart Windows immediately after making the change and it should/might stick.
-
Gopher John - Did as you instructed via Components, turned computer off and back on again - normal, Behaviour Shield on - "Your system is secured".
Will monitor over next few boot ups and report back over weekend - thank you. :)
-
Subject : Smart scan repeating after click one notifications again not fixed!
@TheOwner, and another person.
**To help you, (I use a Translator)**
When you use SmartScan, and when it's finished, (and that all it is well unrolled) one should not click on Detail (notifications), but on (X)on the right, closing it. Because while clicking on Detail, you order to him to start again. I do not believe that is Bug, it well is simply not explained by Avast.
Here by wishing that help you. :)
I Includ 4 images to explain :
1- http://www.zimagez.com/zimage/1-afterfinishsmartscan.php
2- http://www.zimagez.com/zimage/2-afterfinishsmartscan.php
3- http://www.zimagez.com/zimage/3-afterfinishsmartscan.php
4- http://www.zimagez.com/zimage/4-afterfinishsmartscan.php
-
Re 2291, I have the following comments:
Full Scan. They have now included a "Cancel" button, but no "Pause/Resume" Button we had in last major version. I would like to see this reintroduced if possible.
Full Scan. Progress indicator sits at 0% for a very long period, approx 20mins in my case on Win10 machine. Can't tell if anything actually being scanned or if Avast has hung with 0% and only the rotating spinner going round.
Percentage progress seems to be updated more frequently on WinXP with smaller HD.
I realise some of these "features" have been reported before. Unsure if they have been overlooked or ignored by Avast devs.
Ed
-
Carpa,
You are correct in how to exit the 'Notifications' screen, but 'Details' should give you a detailed log of the Smart Scan(s) that have been performed.
Clicking 'X' follows the windows paradigm of closing the window with no action.
People are clicking the 'Details' button/label to get a listing of the log. !!!
There is no other way to get the listing AFAIK.
There is no logical reason for the Smart Scan to be repeated, if it was a clean run you do not need to repeat it and if it found something it should have been cleaned up.
In either case there is no need to repeat the run.
Detail should mean 'Detailed log' otherwise the labeling is completely wrong.
Hope the english is clear enough. I would translate but don't know your native language.
-
System crash in W10 Home when only playing music:
WhoCrashed info:
System Information (local)
--------------------------------------------------------------------------------
Computer name: DH-PC-W10N
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: MS-7797, MEDION
CPU: GenuineIntel Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8531890176 bytes total
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Sat 01-04-2017 16:00:59 your computer crashed
crash dump file: C:\WINDOWS\Minidump\040117-6953-01.dmp
uptime: 02:18:33
This was probably caused by the following module: aswstm.sys (aswStm+0xBAA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800DA18E844, 0xFFFFE500A391AB40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: AVAST Software SYSTEM_SERVICE_EXCEPTION
On Sat 01-04-2017 16:00:59 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
uptime: 02:18:33
This was probably caused by the following module: aswstm.sys (aswStm+0xBAA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800DA18E844, 0xFFFFE500A391AB40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: AVAST Software SYSTEM_SERVICE_EXCEPTION
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
aswstm.sys (Stream Filter, AVAST Software)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
-
System crash in W10 Home when only playing music...
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
-
Upgrade your OS. XP is too old and no more supported by updates. You are not protected even you are use AV.
XP can still receive security updates with a single registry entry. Besides, old = wise
To anyone on the Internet saying XP is unsafe for home use, I say you are all bark no bite :P
It's a bit like a Linux user (Windows hater) coming in here to say that no Windows version is safe. How ever true or not that statement may be, we are not idiots and we do not care. Best to keep such opinions to themselves, since we know it is just another attempt to start a flame war.
-
Hello everyone. I have the same problem, UI is not starting. I made clean install of Avast, but it did not help with this problem. What to do now? I'm tired of reinstall Avast today... 2291 ver. is not installing offline now, but I'm sure that it won't work properly - I tried to install online updates and it didn't work too. This problem began on Wednesday, when I update my Avast online like many times before. I use Win XP Pro SP3 32bit. Help.
Upgrade your OS. XP is too old and no more supported by updates. You are not protected even you are use AV.
I would be happy to do this, but can you imagine what hardware is in my machine, that I still use XP?) Yes, I like this OS and I know that it is very old system, but I forced use it)
-
I would be happy to do this, but can you imagine what hardware is in my machine, that I still use XP?) Yes, I like this OS and I know that it is very old system, but I forced use it)
Don't feel bad, I've got new/fast hardware (quad cpu / ssd / etc.) and specifically install XP on it because newer versions of Windows annoy me that much.
Back to topic:
Is there any online documentation on how that newer advanced option to disable avast real-time works? (sorry I forget the exact term, "on-demand" perhaps?) Essentially, I prefer to start up avast service and UI manually, and do not want them running until I manually invoke them. In the past I tried doing so with SysInternals Autoruns tool but it seemed to de-stabilize the product so much that I had to uninstall Avast.
In other words, I'd like to use avast as an on-demand scanner only, from the Start menu (or right-click context menu), and I don't want it running in memory until I invoke it. Is there any supported configuration for this? Thanks.
P.S. - Before anyone makes any assumptions, my question has nothing to do with how much RAM Avast consumes. I simply do not want any startup processes continuously running on my system that I do not require. (Ideally that would also include the kernel/filter drivers etc.)
If this is not already a supported configuration please consider adding it in the future. Thanks much!
-
OK something that I have noticed, presumably because of the striving to fit the UI within low resolution screens. Every time I open the UI is is centre screen and it won't stay where I put it, the next time. Not so long ago we could move the UI and it remained there the next time it was opened.
I hate that even more than the massive size as I can't tuck that away to the side.
-
@Ruby-Tuesday,
HI,
If you look at the last image, No 4, it gives the detail of the scan. In this case, there is no problem.
“NB” I understand that in theory while clicking on detail, the scan should not start again, but it is not the case? However I have make this post to help
to reduce the problem which does not seem to be regulated, and to show that we can nevertheless manage to conclude.
I speak French. ;)
_____________________________________________________________________________________________________
@ Asyn,
Hi,
I don't no if there your help... ?
http://www.file.net/process/aswstm.sys.html (http://www.file.net/process/aswstm.sys.html)
I Hope. :)
-
@Ruby-Tuesday,
HI,
If you look at the last image, No 4, it gives the detail of the scan. In this case, there is no problem.
“NB” I understand that in theory while clicking on detail, the scan should not start again, but it is not the case? However I have make this post to help
to reduce the problem which does not seem to be regulated, and to show that we can nevertheless manage to conclude.
I speak French. ;)
Hello,
I think when Ruby-Tuesday said
People are clicking the 'Details' button/label to get a listing of the log. !!!
it was not about start or not start again but rather for people to have a real detailed log of kind of problem.
You have no problem so your N4 picture is not a detailed log (just a main info)
Agree, the procedure of clicking "x" is a by-pass working solution to stop renew (It seems to me that this solution has already been proposed?) but that does not prevent when you say
I do not believe that is Bug
You're not quite right
MartinZ seemed to say that it is (a bug)
https://forum.avast.com/index.php?topic=197955.msg1374488#msg1374488
-
I repaired Avast 17.3.2290, restarted computer - normal, Behaviour Shield was on. Then I was notified that Avast needed to be updated. Clicked on 'update', 2291 was installed, restarted computer - normal, Behaviour Shield was on. Turned computer off then on again - "Your system is not fully protected", Behaviour Shield was not on.
Go to AvastUI | Settings | Components and make sure that Behaviour Shield is green. Restart Windows immediately after making the change and it should/might stick.
That seems to have done the trick......3 more normal boot ups: "Your system is secured" with Behaviour Shield on. :) When I checked Components, Behaviour Shield did have a red 'off' cross beside it, which I had to turn on.
Thank you very much to all who guided me through the troubleshooting process.
One thing to mention when I open Avast through the desktop icon or tray icon 'Open Avast user interface' it is abnormally slow to load.......when I open it through the tray icon 'About Avast' it opens immediately?
Other than that all that I've tried / use seems to be working well, thank you Avast, would hate to lose this software and have the nightmare of finding another of the same standard that is compatible with my system......
The turning the shields off and back on that I previously had a problem with in an earlier program version is working perfectly.
I was going to suggest that ffsta and Vladimir_, the other XP users who are having problems, contact Avast directly / submit a ticket, as I was once advised to do here, but after searching it seems that Avast are no longer providing direct support for the free version - is this correct?
-
Seems there are a possibile BUG that not allow Avast to update version if password settings protection is set.
-
After updating to latest version, Avast Free UI won't load, if I rightclick icon in system tray bar, UI will pop up for half second then disappears again to system tray bar. It says I'm protected, but I can't access UI. Anyone know how to get around this problem? I tried to reinstall it, but it's still the same.
-
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
-
If repair doesn't fix the problem please do the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
-
May I ask...
What does: Avast Überevangelist Probably Bot mean? Seriously :)
-
May I ask...
What does: Avast Überevangelist Probably Bot mean? Seriously :)
It means he isn't Certainly bot 'yet' ;)
It just means to accrue that number of posts you'd need to be a bot, just a forum moderator with a sense of humour.
-
No, I saw that he isn't 'Certainly Bot' yet like you DavidR. ;)
In an effort to understand I looked up the def of bot and evangelist!
Thanks for the explanation.......and previous help.
-
you're welcome.
-
May I ask...
What does: Avast Überevangelist Probably Bot mean? Seriously :)
It simply means that David has had more time to spend on this forum than I.
He has answered a whole lot more users questions than I. David was also the first one to answer my original
question that I posted here back in 2003. :)
-
May I ask...
What does: Avast Überevangelist Probably Bot mean? Seriously :)
It simply means that David has had more time to spend on this forum than I.
He has answered a whole lot more users questions than I. David was also the first one to answer my original
question that I posted here back in 2003. :)
Yes, just avast users helping other avast users.
Back then I was self-employed working from home with more time.
What started me off was asking a question that was promptly answered by another avast user. So from then I tried to help were I could and the rest as they say is history.
-
May I ask...
What does: Avast Überevangelist Probably Bot mean? Seriously :)
It simply means that David has had more time to spend on this forum than I.
He has answered a whole lot more users questions than I. David was also the first one to answer my original
question that I posted here back in 2003. :)
Yes, just avast users helping other avast users.
Back then I was self-employed working from home with more time.
What started me off was asking a question that was promptly answered by another avast user. So from then I tried to help were I could and the rest as they say is history.
That was nice to read. :)
Kind-hearted people giving time and effort to help others for free - I hope that is always appreciated.
-
It is most of the time. :)
Thanks for your remark.
-
Has anyone any ideas as to what I can do about this please...?
I've had this problem for some time and did speak to Avast directly about it.
Boot time is extremely slow.......currently the hard drive activity light is full on for 25 minutes from the point I turn my computer on (worst it's been) - my computer is unusable until the hard drive activity light drops. There seems to be very heavy scanning activity going on.
Avast tec suggested I check under Troubleshooting - 'Load Avast services only after loading other system services' and this does help somewhat, but leaves my computer at risk.
How about if I uncheck under Troubleshooting 'Enable rootkit scan on system startup' and 'Enable raw disk access during Avast boot-time scan' and just check / run these once a week? Or is there anything else I can uncheck?
Not ideal I know, but can't be waiting 25 minutes every time after turning my computer on. :-\
-
The rootkit scan from memory and assuming it hasn't changed doesn't start until 8 minutes after boot so that I wouldn't have though would have as great an impact.
That said there is quite a lot going on at boot (aside from all of the other programs set to run on boot) I would suggest examining the programs you allow to boot and be strict in what you allow.
These avast avast processes run close to boot:
aswidsagent.exe - this is the Behaviour Shield.
AvastSvc.exe - the is the main avast service controlling all the various scanning engines - considering the above probably not the behaviour shield.
AvastUI.exe - whilst the User Interface isn't a specific security feature it does use resources.
intsup.exe - this is the avast installation and update process - it runs very early on and does consume CPU activity as it checks for updates and applies them. Once this is complete it closes.
I have delayed the instup.exe update function to start 5 minutes after boot, by modifying the avast5.ini file.
For a start you could try this, though it shouldn't give that much relief - avastUI > Settings > Troubleshooting and enable the Load Avast services only after loading other system services.
-
Installed 2291 over 2288 from the GUI and everything appears to be working fine for me +1
-
Thank you DavidR for the useful information. :)
My computer boots quickly when Avast is not installed.
I do not want my computer scanned every time I turn it on, I like to choose when to scan.
I unchecked under Troubleshooting 'Enable rootkit scan on system startup' - 10 minutes have been knocked off the startup time by doing this. So now I have 15 minutes of full on hard drive activity light instead of 25 - I can cope with that.
I will check this and allow a rootkit scan once a week. Not as safe I know, but 25 minutes startup time 2 to 3 times a day is too much for me.
I unchecked under Troubleshooting 'Load Avast services only after loading other system services' - but unlike before this seemed to make no difference on my machine to boot time.
-
Thank you DavidR for the useful information. :)
My computer boots quickly when Avast is not installed.
I do not want my computer scanned every time I turn it on, I like to choose when to scan.
I unchecked under Troubleshooting 'Enable rootkit scan on system startup' - 10 minutes have been knocked off the startup time by doing this. So now I have 15 minutes of full on hard drive activity light instead of 25 - I can cope with that.
I will check this and allow a rootkit scan once a week. Not as safe I know, but 25 minutes startup time 2 to 3 times a day is too much for me.
I unchecked under Troubleshooting 'Load Avast services only after loading other system services' - but unlike before this seemed to make no difference on my machine to boot time.
You're welcome.
It isn't actually scanning everything when you boot, it is only scanning active files, that is the whole point of a resident on-access AV, they aren't designed to be on-demand scanners.
That is a bit strange as the anti-rootkit scan previously didn't start until 8 minutes after boot. I don't know if that has changed.
As I said I didn't believe there would be a big difference (though some has found it worked) as it isn't waiting for all services, only the system ones.
A boot taking 25 minutes or anything even approaching that I would say there is something else going on other than just avast.
It may well be best to start your own new topic where it won't get buried in this already large topic. Collate what you have done here and we can try a different approach. There are some analysis tools that can check for anything untoward that may be hurting boot times.
-
'Load Avast services only after loading other system services' - Avast tec suggested this too, seemed to work somewhat last time I tried but not this.
"That is a bit strange as the anti-rootkit scan previously didn't start until 8 minutes after boot. I don't know if that has changed."
Maybe it doesn't......on other computers that are not so slow to startup?
"It may well be best to start your own new topic where it won't get buried in this already large topic. Collate what you have done here and we can try a different approach. There are some analysis tools that can check for anything untoward that may be hurting boot times."
I appreciate the offer to help......I have an old Dell desktop, I'm sure I would be told I need a new one. :)
What made me think it's Avast related is boot time being fast without it.......but then could be a case of when new technology meets old. Can low ram affect this? Please don't ask how much I have, you'd laugh and be amazed that my computer works at all with it. :) I've bought some compatible memory, but need to pluck up the courage to install it, never worked inside a computer before.
-
Don't know if this has been reported or not, but on my Dell Dimension 8200 P4 running Windows XP PRO SP3 every now and then (happened twice this week) Behavior Shield was not Enabled ... Was able to turn it back on with no issues. This has not happened (yet) on my Toshiba Laptop with Windows 10 Home 64 Bit ... Just to be safe, this morning I reran the Offline installer on the Dell, just in case. Time will tell.
-
I used Avast Clear in Safe Mode.....Then did offline installar..Now it won;t even do a quick scan..Total waste of 24.95
Never again!!! >:(
-
I have noticed that when the Game Mode is turned on, when I launch some game, Avast changing the power plan to High Performance, but when I close the game, the power plan is not switching back to Balanced. This was not an issue with the old version ( where when the game was closed, Avast changed back the power plan to the original one ). I have tested that on two different PCs with Windows 10 x64.
-
'Load Avast services only after loading other system services' - Avast tec suggested this too, seemed to work somewhat last time I tried but not this.
"That is a bit strange as the anti-rootkit scan previously didn't start until 8 minutes after boot. I don't know if that has changed."
Maybe it doesn't......on other computers that are not so slow to startup?
"It may well be best to start your own new topic where it won't get buried in this already large topic. Collate what you have done here and we can try a different approach. There are some analysis tools that can check for anything untoward that may be hurting boot times."
I appreciate the offer to help......I have an old Dell desktop, I'm sure I would be told I need a new one. :)
What made me think it's Avast related is boot time being fast without it.......but then could be a case of when new technology meets old. Can low ram affect this? Please don't ask how much I have, you'd laugh and be amazed that my computer works at all with it. :) I've bought some compatible memory, but need to pluck up the courage to install it, never worked inside a computer before.
No, you would not be told to throw away a perfectly good machine just because it is older. If you wish help that is free, then start a new topic as David suggests, and link that topic to this one via quotes, and we will go from there.
BTW. the machine I have is older, 2008, and boots to desktop in 45 seconds. I also have a second machine running Xubuntu 32-bit with a Pentium 4 2.8 GHz single core processor I picked up off the curb, in the neighborhood, about a year ago that I am using now. It has 1 GB memory but works just fine with that. I am using that one to post.
[EDIT:] In discussion with DavidR as to what one possible source of excessive boot times. ;D
-
Ah.....thanks mchain for your kind words, made me feel better.
Perhaps I am wording this incorrectly, the desktop / tray icons show after a few minutes, it is the full on scanning activity for 25 minutes (with default rootkit scan on system startup enabled) that is causing the problem. I can't use my computer until this stops / the hard drive activity light drops, it's too busy and won't respond.
To give you an idea of how old my computer is, it still has the original RDRAM / Rambus memory it came with. Despite its age it recently passed 10 runs of Memtest.....managed to get some new exact same to upgrade from the US.
-
I'm getting the "You're in danger Your licence is not authentic" message again (it's actually got over a year to run), although my account page says everything is up to date and working. I reinstalled Avast Premier a couple of weeks ago and it was working again, then this message reappeared a couple of days ago.
Will this new update or upcoming ones fix this problem? When it happens the VNP and Cleanup also stop working.
-
I'm getting the "You're in danger Your licence is not authentic" message again (it's actually got over a year to run), although my account page says everything is up to date and working. I reinstalled Avast Premier a couple of weeks ago and it was working again, then this message reappeared a couple of days ago.
Will this new update or upcoming ones fix this problem? When it happens the VNP and Cleanup also stop working.
Each product has it's own distinct license. I suggest you contact customer service:
http://support.avast.com/support/tickets/new
-
alicia -- I also have an old computer with RDRAM .. a Dell Dimension 8200 P4 @ 1.8Ghz .. it is now maxed out at a full 2GB of Rambus RDRAM .. found it here in the US for less than $60 for all 2GB .. used to be very, very, very expensive.
-
I've just been updated to 17.3.2291 (build 17.3.3443.0) and the user interface no longer works with the message "UI failed to load, AV service failed to load".
Followed the instructions to do a clean remove which ended in a message "Incompatible antivirus found, Avast, you will have to remove this", After rebooting there was no sign of Avast on my system so I reinstalled the offline version only to end up with the same UI failed to load message. I can still get to the setup screen via right clicking and selecting registration info or about.
Avast still 'seems' to be working in the background but no UI any more.
Where do I go from here???
-
alicia -- I also have an old computer with RDRAM .. a Dell Dimension 8200 P4 @ 1.8Ghz .. it is now maxed out at a full 2GB of Rambus RDRAM .. found it here in the US for less than $60 for all 2GB .. used to be very, very, very expensive.
Really.....I have a Dell Dimension 8100! This takes up to 2GB too Dell told me. I know a little about memory but not processors.
Nice to know I'm not alone. :) You were lucky to find such a good price for that.
-
Got it at a place called: Arch Memory / A-Tech Components .. they are on Amazon.com .... each 1GB stick was $27.52 (currently) plus postage. They were original new Dell / Samsung RDRAM ... went right in and worked straight away.
-
I got mine from A-Tech Components on eBay - Samsung! They helped me a lot.
That's encouraging......Dell Executive Advisor told me memory upgrade might cause motherboard failure due to age of computer! One reason I'm apprehensive about trying it plus I've never worked inside a computer.
-
That's a good one. Dell wants to sell you a new computer. If you use proper procedures, work on a table with no carpet and touch the metal case first (unplugged), handle the memory without touching the parts or contacts, and press it in carefully until it seats.
It will usually be just fine. Every now and then mobos can have bad slots, but very rare.
-
Yes, I thought too that Dell won't want customers upgrading old computers.....but it's still made me afraid.
Thanks for the tips, much appreciated. I've bought an anti static grounding plug with wrist strap.
-
Hi, good day. I'm also having the issue with the UI not showing correctly on 17.3.2291 (windows XP 32 bit SP 3) I've tried everything people says here on the forums, and the issue is still there. I want to try going back to the 2288 version. Is there a way to download the offline package for it? Can I just download the online loader from filehippo and get the 2288 normally?
Thanks in advance
-
Good news, everyone!
New Avast Antivirus March version is here (17.3.2290). This version doesn't introduce any new features, rather fixes some of the most critical issues that appeared on the previous version.
When my win10 64 is turned on or returns from sleep AVAST decides it is a new network (cable modem-RJ45-modem always on). This would be bearable but for some unknown reason avast clears all my program specific firewall settings (why would they change?) and it is happening so often I have had to switch the AV to 'ask every time', which means I am back to 1990s nag screens on every program.
I can't take much more of this, my second year of subs has just started so I am stuck with this. Please stop beta testing on us, we are paying customers.
Julian
-
Hi, good day. I'm also having the issue with the UI not showing correctly on 17.3.2291 (windows XP 32 bit SP 3) I've tried everything people says here on the forums, and the issue is still there. I want to try going back to the 2288 version. Is there a way to download the offline package for it? Can I just download the online loader from filehippo and get the 2288 normally?
Thanks in advance
I am also having the same problem with the UI not showing correctly as above and have also tried all the suggestions but nothing is working thus far, so I'm looking forward to a solution, soon I hope.
Thank you
-
@ alica.rose, ignidz, anotherforumname, seeksurf:
All please start your own topic to get the help you help you need and expect: You may stay in the current section, we just need to deal with each request for assistance singly. Otherwise it is chaos and much harder than it needs to be.
This topic is now at 126 replies and 10,434 views so you are all going to get lost in this topic.
-
Okay Spartan Warrior (mchain) ;D .....
Help is always appreciated. Have lots to deal with at present (non computer related)......may do so when I have more time.
-
So I spend £74.00 on 3 licenses to find this software is unbelievably unstable....I can confirm the "Smart Scan" bug plus the program does not remember exclusions....which is a pain....I am running Windows 10 Creators Update RTM....I hope they update this and QUICK....I invested in this upgrading from Comodo Internet Security (Free)....I'm already questioning that decision....You have to question the safety of "Security" software that does not function correctly and is still released..*sigh*.... Also both "Smart Scan" and "Full Scan" intermittently report the scan has been cancelled at the end of scan instead of completing properly....
-
<snip>
"Smart Scan" and "Full Scan" intermittently report the scan has been cancelled at the end of scan instead of completing properly....
When running a quick/full scan and leaving the toaster in the corner, the scan completes successfully. However, the toaster icon says "Scan Canceled - [insert number] usually 99%".
The scan actually completes successfully but the toaster icon wrongly reports it as cancelled.
This is known bug and will be fixed when the toaster popups move to CEF.
The current BETA which was released today has moved to a newer version of CEF which must have fixed the issue.
Regarding the exclusions getting removed, that shouldn't happen... as far as I'm aware, there's no bug report for that either...
-
What else will this new beta address ? ? How about the Behavior Shield shutting OFF on occassion when running on XP PRO SP3 ?
Does not happen all the time, but this started after 17.3.2291 and the update to buidl 17.3.3443.0 --- only happening on XP PRO SP3 -- good so far in Windows 10 Home 64 Bit .. It was also fine in the prior 2288 / 2290 versions. This is what happens when companies go on a fast track software release schedule. Bugs creep in and are sometimes never erradicated.
-
Thanks Alikhan....appreciate the response....Update....I run "Crypto Prevent Premium..and after adding all executables to the whitelist Avast now retains exclusions :-)
-
Since updating to this version in Windows 10 pro (latest build) it is blocking my WD Mycloud and have to disable to get access, any ideas peeps?
-
I close the Avast window with the X button on the top right corner. I have to right click the icon on the taskbar and close it from there. It's really annoying.
Running Windows 10 x64 Avast 17.3.2291
-
There was a problem in older version of Avast Free with false positive for "Weak router password". It had been fixed in older version. After update to 17.3.2291, the false positive is back.
-
Settings->General->Status monitoring->Behavior Shield check box doesn't work. Regardless if it's checked or not it shows warning symbol in systray.
-
Settings->General->Status monitoring->Behavior Shield check box doesn't work. Regardless if it's checked or not it shows warning symbol in systray.
Have you opened the avastUI > Settings > Components section and ensure that it isn't disabled. If it is enable it, as we/I have seen one instance of this in the forums, if it is disabled the status monitoring may not apply.
Reboot after any enabling of the behaviour shield and see if that resolves it, if not try an avast repair.
-
Settings->General->Status monitoring->Behavior Shield check box doesn't work. Regardless if it's checked or not it shows warning symbol in systray.
Yep, it's a known bug.
-
As of the most recent changes to Behavior Shield and Web Shield:
Every Ford Dealership hates you. You've caused undue distress on systems by blocking years long functioning aspects of websites, that are currently no longer working thanks to what ever was changed, my fix was to turn both of these shields off completely ( #FORD #AVAST #BehaviorShield #WebShield) . DealerConnection.com is allergic to your new patch...I'm really ready to change off of Avast since this is just dumb. There's also a Dealership website called ADP/CDK ...they've changed their name to CDK but a majority of their terrible software is branded ADP still... I mention this due to despite them being terrible, your new shield adjustments have made their site completely inoperable.
In addition... the ArcSoft Blu-ray/DVD Windows Software doesn't function with Avast enabled. Craps out and cried about a Debugger Running... disable Avast until Reboot ... it magically starts to work. Whatever you did to change these shields is worse than better and extremely frustrating when having to considering AVAST an issue when it /was/ NEVER a problem.
Please check this out, you're fucking something up.
Jonathan Lohr
JLohr@BrianHoskinsFord.com
-
This version of Avast is very buggy. Causing web browsing issues and I can't play my games without low frame rates. I want the old version back. This needs prompt attention. I turned many of the protection features off just so I can browse the web and play my games. Way too many bugs. :o
-
This version of Avast is very buggy. Causing web browsing issues and I can't play my games without low frame rates. I want the old version back. This needs prompt attention. I turned many of the protection features off just so I can browse the web and play my games. Way too many bugs. :o
You could try the latest beta: https://forum.avast.com/index.php?board=15
-
I have Avast interenet security 17.3.2291. Windows 10 x 64 bits
When I open the program I see a screen with the text "UI faild to load. This is realy embressing. AV Service is not responding." (see enclosure)
I have tried the button "restart service" but after that i will see the same screen.
-
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
-
I have Avast interenet security 17.3.2291. Windows 10 x 64 bits
When I open the program I see a screen with the text "UI faild to load. This is realy embressing. AV Service is not responding." (see enclosure)
I have tried the button "restart service" but after that i will see the same screen.
If the Avast Repair doesn't resolve it.
See this post by chris05 https://forum.avast.com/index.php?topic=201308.msg1388987#msg1388987 (https://forum.avast.com/index.php?topic=201308.msg1388987#msg1388987), it would appear that the Terminal Service isn't running for some reason. He has two links in that post.
Check and see if your Terminal Service is started in relation two these posts.
-
It has to be said, I bought 3 x 3 yr licenses and am utterly stunned at the unstable "unfinished" nature of this software!!
Never encountered this sort of issue before
Seriously unimpressed!!
Simon Carmont
-
I'd like to use the current german version of Avast Free (downloaded today). I already have the license code for the current Avast Free, but I can't find, where to enter the code (see attached screenshot). I already had the same problem a month ago. Do you have any ideas, how to solve it?
-
I'd like to use the current german version of Avast Free (downloaded today). I already have the license code for the current Avast Free, but I can't find, where to enter the code (see attached screenshot). I already had the same problem a month ago. Do you have any ideas, how to solve it?
I would suggest that you stick to your own new topic https://forum.avast.com/index.php?topic=199956.0 (https://forum.avast.com/index.php?topic=199956.0). This topic is already very large and your post/s are likely to get buried, this also makes it harder to help as the information is spread over many posts in a large topic.
-
And in my own topic I was asked to go to this topic. Well ok... I'll stay there...
-
And in my own topic I was asked to go to this topic.
Nope, I told you to post/ask here: https://forum.avast.com/index.php?topic=198923.0
-
What's new in Avast 17.4.2294?
-
What's new in Avast 17.4.2294?
https://forum.avast.com/index.php?topic=201522.0
-
Are the download links in post #1 going to the new version: 17.4.2294 ? ?
-
What's new in Avast 17.4.2294?
https://forum.avast.com/index.php?topic=201522.0
That's changelog for stable channel as well?
-
What's new in Avast 17.4.2294?
https://forum.avast.com/index.php?topic=201522.0
That's changelog for stable channel as well?
I'm using beta. Was stable updated to 2294? In this case the same changelog applies. There were numerous betas so you might be interested in those changelogs too:
https://forum.avast.com/index.php?topic=201164.0
https://forum.avast.com/index.php?topic=200322.0
-
Hi, full changelog here: https://forum.avast.com/index.php?topic=201729.0
-
To all: The offline installers on post #01 will download 17.4.2294 version ... I updated mine about 10 mins ago and all went well using the offline installers
-
Hi, full changelog here: https://forum.avast.com/index.php?topic=201729.0
Thanks.
-
Can the Avast uninstall.exe be safely and automatically run from the command prompt?
Or should I try something else?
The 2291 offline update hung up without results after a previous update disabled my internet and email access. Now Windows 7 Professional does not work properly. It hangs up on the first selection. Even Cntrl+alt+del will not start the task manager. Function stacking just makes all the icons disappear.
-
https://www.avast.com/uninstall-utility
-
(http://i.imgur.com/YLBGaw4.png)
Avast behavior shield crashes java. Good job.
Uninstalled component, now everything works smoothly.
-
Perform a clean installation with the latest version.
-
Perform a clean installation with the latest version.
Clean Install of Avast:
https://goo.gl/4Ptzkf