Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: RezaKoochooloo on April 20, 2018, 10:06:20 AM

Title: Avast has blocked Iranian IPs again...
Post by: RezaKoochooloo on April 20, 2018, 10:06:20 AM
Hi, I'm an "Avast Free Antivirus" user from Iran. I've been using your product for more than 5 years and it's one of the best of its kind out there. So, thank you for that. But, today as I opened "Avast Free Antivirus", I was presented with this message:

Sorry, this product in not supported in your current location:

(https://i.imgur.com/0yEVlpq.jpg)

It was working until yesterday. I also get this message when I'll browse to Avast website (https://www.avast.com/index):

(https://i.imgur.com/3MfRAtG.jpg)

As a matter of fact I couldn't register here with Iran's IP, I'm currently using an VPN to change my IP.

I don't really know what to say. I know that most Iranians probably use the free version of your antivirus, but this kind of behavior toward them is unprofessional and quite frankly mean. There are small businesses relying on such products. It's not gonna change the government really. It's only the people who suffer.

I mean people all around the world are resisting censorship and inequality (look at Telegram's situation with the Russians or people fighting over net neutrality in the US) In this time of history when Pavel Durov calls for "Digital Resistance – a decentralized movement standing for digital freedoms and progress globally", blocking a whole nation just because of their government is backward thinking. I'm shocked as well as sorry to see such behaviors...

So, I really hope this is some kind of mistake for Optimism is the faith that leads to achievement.
Title: Re: Avast has blocked Iranian IPs again...
Post by: Asyn on April 20, 2018, 12:28:21 PM
As a matter of fact I couldn't register here with Iran's IP, I'm currently using an VPN to change my IP.

I don't really know what to say. I know that most Iranians probably use the free version of your antivirus, but this kind of behavior toward them is unprofessional and quite frankly mean. There are small businesses relying on such products. It's not gonna change the government really. It's only the people who suffer.
It's certainly not related to the use of the free version.
In case there's a political block, Avast has to obey the rules.
Title: Re: Avast has blocked Iranian IPs again...
Post by: a person from Iran on April 23, 2018, 05:53:45 PM
Hello,
I also use avast free antivirus, and if avast doesn't allow Iran IP's again for two more days, I will change my antivirus.
I'm sorry for avast. :(
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on April 23, 2018, 06:06:36 PM
Hello,
I also use avast free antivirus, and if avast doesn't allow Iran IP's again for two more days, I will change my antivirus.
I'm sorry for avast. :(
Avast does what the regulatory agencies allow. The block if there is one, isn't under Avast's control.
Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 07, 2018, 08:04:06 AM
I have purchased my valid license.

Why do you write to me?



This product is not supported in your Location. why???????????????



Why really ??????


Why do you violate my rights?


You are not allowed to violate my right.


 I'm angry at you.



Premier 5-user license costs a lot I've Why should you violate my rights?


This is a big robbery.

(https://i.imgur.com/ZcFR2Ws.jpg)
Title: Re: Avast has blocked Iranian IPs again...
Post by: stibi on May 07, 2018, 11:48:33 AM
Keep cool and ask you government.
Suppose they are responsible.
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 07, 2018, 02:25:53 PM
Contact support and get a refund.

https://support.avast.com/en-us
Sales - Orders & Renewals https://www.avast.com/faq.php?article=AVKB24#artTitle
Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 08, 2018, 08:35:17 AM
I do not want to Refund.

Because if we are sanctions, I will not be able to receive the amount in return.

If you have sold the license, you are required to provide the necessary services.


If you do, you are a non-committed company and betray your customers.
Title: Re: Avast has blocked Iranian IPs again...
Post by: Claudiu7 on May 08, 2018, 08:50:07 AM
I do not want to Refund.

Because if we are sanctions, I will not be able to receive the amount in return.

If you have sold the license, you are required to provide the necessary services.


If you do, you are a non-committed company and betray your customers.

He is absolutely right!
Title: Re: Avast has blocked Iranian IPs again...
Post by: Asyn on May 08, 2018, 09:02:15 AM
Excerpt from the EULA (Section 10)

You must comply with all applicable U.S. and international laws governing export and re-export of the Solutions, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. Without derogating from the generality of the foregoing, you represent, warrant and undertake that: (i) you are not a member of any of the denied persons list, unverified list, entity list, specially designated nationals list, debarred list or any other lists published by the U.S. Government; and (ii) you will not use, export or re-export any Solution to territories, destinations, companies or individuals in violation of U.S. and E.U. embargoes or trade sanctions. You will indemnify, defend and hold each member of the Vendor Group harmless from and against any claim, demand, suit or proceeding, and all damages, liabilities, costs and expenses arising from your failure to comply with this Section 10.

https://www.avast.com/eula
Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 08, 2018, 09:21:25 AM
If this is the case, again, I say that you are a liar, and deceiving your work for whatever you do.

If we are in a boycott, why did you build this site at the time of your boycott?

https://www.avast.com/fa-ir/index


And inside it you wrote Avast again in Iran.

Did you not deceive, and we made the license to pay a lot of money.

The cost of licensing in our country is very heavy because the currency of the countries is different. However, we purchased this license from you. Is it okay to deal with this?

If your answer to this boycott is yes. Be sure your software will be cracked and released on the Internet for you to give back your work.
Title: Re: Avast has blocked Iranian IPs again...
Post by: Asyn on May 08, 2018, 09:39:19 AM
As said, Avast has to obey the laws, else they'd go out of business.
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 08, 2018, 01:47:48 PM
Not much you can do and not anything Avast can do.

Title: Re: Avast has blocked Iranian IPs again...
Post by: Claudiu7 on May 08, 2018, 11:13:40 PM
Not much you can do and not anything Avast can do.

What about Avast returning the money if cannot deliver the product? It seems to me that Avast is taking advantage of the situation to rip off people from Iran, because they cannot do anything.
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 08, 2018, 11:26:23 PM
Not much you can do and not anything Avast can do.

What about Avast returning the money if cannot deliver the product? It seems to me that Avast is taking advantage of the situation to rip off people from Iran, because they cannot do anything.
Sometimes it helps to look at the entire threat. :)
https://forum.avast.com/index.php?topic=218425.msg1460469#msg1460469
Title: Re: Avast has blocked Iranian IPs again...
Post by: Claudiu7 on May 09, 2018, 11:33:00 AM

[/quote]Sometimes it helps to look at the entire threat. :)
https://forum.avast.com/index.php?topic=218425.msg1460469#msg1460469
[/quote]

There are no sanction against Iran (yet), so there is enough time to refund the money and apologize for the inconvenience.
Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 09, 2018, 02:42:10 PM
avast in Europe and the EU has not banned Iran. Only America is boycotting Iran.

Now why a company in Europe must act outside the EU rules and act in accordance with US law, this is not acceptable.


You are oppressing the Iranian people and violating human rights.

If you do not want to serve Iran, why you did it in Iran, why you built the Persian language site and wrote it for services to the Iranians?

We bought the license and now says it is a sanction?
Is not it wrong?
Is this not a violation of the rights of the buyer?
Is not this discriminating?

Iran and European countries do not have a problem, but why is its company banning Iran?


This policy is wrong. In the future, you will notice what you did wrong?


We Iranians always sought peace and friendship and we always resisted oppression.

American corporations like Apple and Microsoft and Google and Yahoo have not boycott us how you may act in a European country to rules America?


 :( :( :( :(
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 09, 2018, 03:06:21 PM
avast in Europe and the EU has not banned Iran. Only America is boycotting Iran.

Now why a company in Europe must act outside the EU rules and act in accordance with US law, this is not acceptable.


You are oppressing the Iranian people and violating human rights.

If you do not want to serve Iran, why you did it in Iran, why you built the Persian language site and wrote it for services to the Iranians?

We bought the license and now says it is a sanction?
Is not it wrong?
Is this not a violation of the rights of the buyer?
Is not this discriminating?

Iran and European countries do not have a problem, but why is its company banning Iran?


This policy is wrong. In the future, you will notice what you did wrong?


We Iranians always sought peace and friendship and we always resisted oppression.

American corporations like Apple and Microsoft and Google and Yahoo have not boycott us how you may act in a European country to rules America?


 :( :( :( :(
Please stop with this nonsense. Avast is governed by laws and has to obey them.
Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 09, 2018, 04:03:33 PM
Please stop with this nonsense. Avast is governed by laws and has to obey them.

Avast must stop this nonsense, not us

Avast has stolen from me. Has deceived us. Why should I be silent now?

If it complied with the rules, we should not sell our licenses. Now sold should be responding.

You must be embarrassed.

You are not embarrassed and you tell me to be silent?
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 09, 2018, 04:08:30 PM
Please stop with this nonsense. Avast is governed by laws and has to obey them.

Avast must stop this nonsense, not us

Avast has stolen from me. Has deceived us. Why should I be silent now?

If it complied with the rules, we should not sell our licenses. Now sold should be responding.

You must be embarrassed.

You are not embarrassed and you tell me to be silent?
Get your money back that's all Avast can do since it can't sell to you.
Complain to your government or move to another country.

Title: Re: Avast has blocked Iranian IPs again...
Post by: soheil on May 09, 2018, 04:43:18 PM
Get your money back that's all Avast can do since it can't sell to you.
Complain to your government or move to another country.

You are insulting me and my country. Do we do that, do not you get upset?

You have violated my rights.


Whenever you sell your country and I will leave my country and go to another country.

I must use the license until the end of validity. This is my right.




And please do not answer bob3160. Let senior Avast officials respond.
Title: Re: Avast has blocked Iranian IPs again...
Post by: Pondus on May 09, 2018, 04:55:16 PM
How to get a refund

Orders and Renewals - FAQs  >>  https://support.avast.com/en-eu/article/Order-Renew-FAQ

Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 09, 2018, 05:22:46 PM
How to get a refund

Orders and Renewals - FAQs  >>  https://support.avast.com/en-eu/article/Order-Renew-FAQ (https://support.avast.com/en-eu/article/Order-Renew-FAQ)
Not interested. See here: https://forum.avast.com/index.php?topic=218425.msg1460561#msg1460561
Title: Re: Avast has blocked Iranian IPs again...
Post by: stibi on May 09, 2018, 06:05:32 PM
Why do you violate my rights?
You are not allowed to violate my right.

 I'm angry at you.


You forgot - this is a support forum between users of the software. Only sometimes someone from the company looks here.
WE do not violate anything, we try to help if possible ;-)
Title: Re: Avast has blocked Iranian IPs again...
Post by: Claudiu7 on May 09, 2018, 10:45:59 PM
 
[/quote]Please stop with this nonsense. Avast is governed by laws and has to obey them.
[/quote]


The same laws should have prevented Avast to sell the product to begin with ; but no, Avast was happy to get the money and now is "the law" which prevents Avast to deliver the product.
Title: Re: Avast has blocked Iranian IPs again...
Post by: bob3160 on May 09, 2018, 10:49:17 PM
Stop your useless complaining and get your refund as suggested a long time ago.
Title: Re: Avast has blocked Iranian IPs again...
Post by: Kike311 on May 10, 2018, 05:03:56 AM
It is not good for a security application to depend on politically feasible factors, if that application were to stop immediately being reliable. Many peoples trust Avast for its origin, but this case would show that it is also tied to US laws, not respecting the rights of thousands or millions of users who do not have or do not want to have any relationship with those unilateral policies.