Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: crofty59 on January 14, 2007, 03:16:33 PM
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Hi
I have tried to do a scan today and it will not work.
I right click the avast ball and click Start Avast Virus,
The hour glass shows up then dissapears and nothing happens.
I check Windows Task manager and find
ashAvast.exe and it is running at 100%, to stop this i must click stop this task.
I have tried a repair, uninstalled and reinstalled but to no avail.
I am using version 4.7.936 .
I have only ever had this happen after i updated this program .
Cheers
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Crofty, there are some issues in the last version.
It would be better wait for the next upgrade, possibly tonight.
Which firewall are you using?
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Crofty, there are some issues in the last version.
It would be better wait for the next upgrade, possibly tonight.
Which firewall are you using?
Thanks Tech
I will wait and see when the next update is released.
I am using zone alarm Free.
Cheers Crofty
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I am using zone alarm Free.
No problem... Old Comodo versions have some issues with avast and CPU usage. Not anymore.
By the way, what happens if you run C:\Program Files\Alwil Software\Avast4\ashSimp2.exe ?
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I am using zone alarm Free.
No problem... Old Comodo versions have some issues with avast and CPU usage. Not anymore.
By the way, what happens if you run C:\Program Files\Alwil Software\Avast4\ashSimp2.exe ?
Hi
I am not computer smart, do you mean to run it in run feature from start menu
My igorance is showing :-[
Cheers crofty
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Just start Windows Explorer, navigate to avast! installation folder and start the mentioned executable (ashSimpl.exe, or ashSimp2.exe)
Does it work?
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Just start Windows Explorer, navigate to avast! installation folder and start the mentioned executable (ashSimpl.exe, or ashSimp2.exe)
Does it work?
I went to proram folder and clicked the avast folder.
I clicked ashSimp2 and i could do a scan.
I clicked just ashSimp and it didn't work and had to maually close the process down in task manager.
I could not find the installation folder.
I am running a scan at the momment
Cheers
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By "installation folder" I actually meant the program folder.
So, ashSimp2.exe (the skin-less Simple User Interface) works, but ashSimpl.exe (the skinned Simple User Interface) doesn't?
What is the splash screen supposed to start - the skinned, or skinless Simple UI?
(i.e. what do you have on the first page of program settings - is the option "Enable skins for Simple User Interface" checked or not?)
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By "installation folder" I actually meant the program folder.
So, ashSimp2.exe (the skin-less Simple User Interface) works, but ashSimpl.exe (the skinned Simple User Interface) doesn't?
What is the splash screen supposed to start - the skinned, or skinless Simple UI?
(i.e. what do you have on the first page of program settings - is the option "Enable skins for Simple User Interface" checked or not?)
I have Ënable skins for Simple User Interface "checked
Cheers
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What is the splash screen supposed to start - the skinned, or skinless Simple UI?
(i.e. what do you have on the first page of program settings - is the option "Enable skins for Simple User Interface" checked or not?)
Crofty, Igor is asking if you have checked 'Enable skins for Simple User Interface' like below...
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Hi Tech
What you have checked on yours i have those plus i also have Test memory during application start up checked as well.
Cheers
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Uncheck the two options for 'Enable skins...'. Click ok.
Boot.
Can you scan with avast after that?
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Uncheck the two options for 'Enable skins...'. Click ok.
Boot.
Can you scan with avast after that?
Hi Tech
Sorry but have upgraded to latest version 4.7.398
After i reboot the computere i will see if i still have this problem.
If i do i will uncheck the two options for "Enable Skins.
I am on dial up so i will do it after i have disconnected and let you know tommorrow.
Off Topic
I noticed in one of your replies you mentioned Comodo Firewall.
I am downloading there latest RC3 2.4.153, (size 7.92MB)
have you or anyone else tried this release, or would you recommend someone like me wait to the final release.
I went to download ZA free Version7 : But it is 58mb and i am on dial up , i feel this is too big.
Sorry for being so long winded.
Cheers
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I noticed in one of your replies you mentioned Comodo Firewall.
I am downloading there latest RC3 2.4.153, (size 7.92MB)
Have you or anyone else tried this release, or would you recommend someone like me wait to the final release.
Now there is 2.4.14.157 RC4
http://www.personalfirewall.comodo.com/download/CFP_Setup_English_2.4.14.157_RC4.exe
But if the RC3 is working, stay with it and wait the final release.
The Comodo updates are very quickly nowadays, each 2 days... ::)
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Thanks for you reply.
Think i will stick with RC3 and wait for their final release
Cheers :)
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Uncheck the two options for 'Enable skins...'. Click ok.
Boot.
Can you scan with avast after that?
I unchecked the two options for Enable Skins still will not scan.
I have version 4.7.398 installed.
I updated to this version and then i tried again uninstalled and reinstalled.
I can do scans by going to Avast installation folder and click on ashSimp2.exe, but (ashSimpl.exe Will not run.)
Boot scans and right click a folder and click scan with avast works etc.
I have windows xp SP2
Avast PRO
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I can do scans by going to Avast installation folder and click on ashSimp2.exe, but (ashSimpl.exe Will not run.)
Strange... the skin is not opening...
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
Try either to register ACTSKIN4.OCX
Follow the instructions:
Select START > RUN...
Enter the following command:
If you have Windows NT or 2000: C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows 95, 98 or ME: C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows XP: C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows x64: C:\WINDOWS\SysWOW64\REGSVR32.EXE ACTSKIN4.OCX
Press OK (or Enter).
A message saying that the file was successfully registered should appear...
For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system.
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I can do scans by going to Avast installation folder and click on ashSimp2.exe, but (ashSimpl.exe Will not run.)
Strange... the skin is not opening...
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
Try either to register ACTSKIN4.OCX
Follow the instructions:
Select START > RUN...
Enter the following command:
If you have Windows NT or 2000: C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows 95, 98 or ME: C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows XP: C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows x64: C:\WINDOWS\SysWOW64\REGSVR32.EXE ACTSKIN4.OCX
Press OK (or Enter).
A message saying that the file was successfully registered should appear...
For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system.
Hi Tech
I run C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
I got a message saying
DllRegisterServer in ACTSKIN4.OCX Succeeded.
I am afraid it did not fix the problem. :-[
Cheers
Chhers
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I am afraid it did not fix the problem. :-[
Hmmm :(
Can you try to download and install a new skin?
Go http://www.avast.com/eng/skins.html
Use Glass Plate, for instance and see if you can run avast...
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I downloaded the skin like i have before.
Still it hasn't fixed it >:(
I do appreciate all your help Tech :D
Cheers
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We are now on build .942 I don't know if this will resolve the problem as issues are with the third party skinning are usually outside avast.
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We are now on build .942 I don't know if this will resolve the problem as issues are with the third party skinning are usually outside avast.
Hi DavidR
I have installed it earlier, but thanks for informing me.
Cheers
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Crofty, I can't imagine what's wrong... I'm empty.
Like a Pro user, you should receive help by email (support @ avast.com) and I'll ask for support here in forum.
The most I can do :-[
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Thanks Tech
Your help and assistance has been great.
You have gone to a lot of trouble to assist me very much appreciated.
I shall send of a email shortly to Avast.
Cheers
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So, you have the option "Use skins for Simple User Interface" unchecked. If you start ashSimp2.exe directly, everything is OK. If you start the splash screen (ashAvast.exe), it performs the memory scan and then, when it should start ashSimp2.exe afterwards, it doesn't do anything (and ashAvast.exe still "sits" in the list of running processes)... do I understand it correctly?
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So, you have the option "Use skins for Simple User Interface" unchecked. If you start ashSimp2.exe directly, everything is OK. IashSimp2.exe directlh, it performs the memory scan and then, when it should start ashSimp2.exe afterwards, it doesn't do anything (and ashAvast.exe still "sits" in the list of running processes)... do I understand it correctly?
Yes If i click ashSimp2.exe directl it works fine.
No If i click start the splash screen (ashAvast.exe) It will just show the hour glass then it sits in process till i go to end task in Task Manager. ..... Exactly the same as if i click Avast ball and go to Start Avast Anti Virus.
Cheers
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i go to end task in Task Manager.
At that time, ashavast.exe takes all the CPU or not?
Do you use PrevX, ProcessGuard, SSM or any other low level security program?
@Igor: seems the same behavior of Comodo drivers blocking the avast startup.
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Well, that was my guess as well... some kind of behavior blocker... ???
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some kind of behavior blocker... ???
Crofty, if you open the task manager (ctrl+alt+del)
File > Save (or Save as) and take a list of the running processes in your computer.
Paste it here (in parts if necessary).
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Hi
I downloaded Comodo firewall, but as yet i have not installed it
Using zone Alarm Free 6.5.737.000some kind of behavior blocker... ???
Crofty, if you open the task manager (ctrl+alt+del)
File > Save (or Save as) and take a list of the running processes in your computer.
Paste it here (in parts if necessary).
This is where my lack of Knowledge comes in
I go to Task Manager click on file and all i can see is New Task and End Task Manager
Cannot find save or save as
I have put this link in about Task manager hope it helps
http://i1.tinypic.com/47i632a.jpg
Cheers
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There isn't a save as on mine either, so it isn't just you.
If you have created an image it would be just as easy to either attach it to the post or have the link show the image in the post. By clicking the Additional Options text you can attach an image. With these options the image/s are available to those without having to open another window or tab.
Example of displaying the image located in another location like tinypic.com.
[img]http://i1.tinypic.com/47i632a.jpg[/img]
I was going to use this example to display the image, but it is quite large and would probably have been better left as two images than combined.
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Please try to create the dump of the frozen ashAvast.exe process. So,
- simulate the problem
- when ashAvast.exe is frozen (present in the task list), download and run hangrep.exe (http://public.avast.com/~vlk/hangrep.exe). Select ashAvast.exe in the list of processes and use the Save button. This will generate a dump file... so please upload it to ftp://ftp.avast.com/incoming
Let's see if it gives us any hint.
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There isn't a save as on mine either, so it isn't just you.
Sorry, people.
Can you use ProcessExplorer instead of Task Manager and go File > Save as?
But try what Igor said too...
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Thanks DavidR for your info :)
Please try to create the dump of the frozen ashAvast.exe process. So,
- simulate the problem
- when ashAvast.exe is frozen (present in the task list), download and run hangrep.exe (http://public.avast.com/~vlk/hangrep.exe). Select ashAvast.exe in the list of processes and use the Save button. This will generate a dump file... so please upload it to ftp://ftp.avast.com/incoming
Let's see if it gives us any hint.
I have the dump file ready, but i am not sure how to go about sending it as i get this ...Index of ftp://ftp.avast.com/incoming
Up to higher level directory....
If i click Up higher level directory i get this
...Directory: incoming 17/01/2007 3:21:00 PM
Directory: pub 24/05/2006 12:00:00 AM....
Sorry about this i do try but nothing sinks into my thick head.
Cheers
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Hi Tech is this what you were after.
System Idle Process 0 90.77
Interrupts n/a Hardware Interrupts
DPCs n/a 3.08 Deferred Procedure Calls
System 4
smss.exe 424 Windows NT Session Manager Microsoft Corporation
csrss.exe 476 Client Server Runtime Process Microsoft Corporation
winlogon.exe 500 Windows NT Logon Application Microsoft Corporation
services.exe 544 1.54 Services and Controller app Microsoft Corporation
ati2evxx.exe 704 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 716 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 848 Generic Host Process for Win32 Services Microsoft Corporation
MsMpEng.exe 884 Service Executable Microsoft Corporation
svchost.exe 928 Generic Host Process for Win32 Services Microsoft Corporation
incdsrv.exe 948 incdsrv Ahead Software AG
svchost.exe 1096 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1132 Generic Host Process for Win32 Services Microsoft Corporation
vsmon.exe 1200 TrueVector Service Zone Labs, LLC
spoolsv.exe 1536 Spooler SubSystem App Microsoft Corporation
aswUpdSv.exe 1672
ashServ.exe 1700 avast! antivirus service
ITMRTSVC.exe 1816 eTrust PestPatrol Real-time service CA, Inc.
wdfmgr.exe 1956 Windows User Mode Driver Manager Microsoft Corporation
uphclean.exe 1996 User Profile Hive Cleanup Service Microsoft Corporation
ashMaiSv.exe 1068 avast! e-Mail Scanner Service ALWIL Software
ashWebSv.exe 1440 avast! Web Scanner ALWIL Software
alg.exe 1728 Application Layer Gateway Service Microsoft Corporation
iPodService.exe 2496 iPodService Module Apple Computer, Inc.
lsass.exe 556 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1220 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1280 Windows Explorer Microsoft Corporation
SOUNDMAN.EXE 2176 Realtek Sound Manager Realtek Semiconductor Corp.
carpserv.exe 2184 carpserv Conexant Systems
PDVDServ.exe 2192 PowerDVD RC Service Cyberlink Corp.
E_S4I3H2.EXE 2200 EPSON Status Monitor 3 SEIKO EPSON CORPORATION
InCD.exe 2224 InCD Ahead Software AG
atiptaxx.exe 2232 ATI Desktop Control Panel ATI Technologies, Inc.
iTunesHelper.exe 2256 iTunesHelper Module Apple Computer, Inc.
a2adguard.exe 2276 a-squared Anti-Dialer Guard a-squared
MSASCui.exe 2284 Windows Defender User Interface Microsoft Corporation
zlclient.exe 2292 Zone Labs Client Zone Labs, LLC
cctray.exe 2312 CA Common Tray CA, Inc.
CAPPActiveProtection.exe 2528 CAPPActiveProtection Application CA, Inc.
ashDisp.exe 2324 avast! service GUI component
ctfmon.exe 2336 CTF Loader Microsoft Corporation
firefox.exe 2812 Firefox Mozilla Corporation
procexp.exe 3108 4.62 Sysinternals Process Explorer Sysinternals
everest.bin 4072 EVEREST Network Audit & Management Lavalys, Inc.
Cheers
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I have the dump file ready, but i am not sure how to go about sending it as i get this ...Index of ftp://ftp.avast.com/incoming
Up to higher level directory....
If you opened the incoming folder in IE (or other browser), I think it should be enough to drag&drop the dumpfile somewhere into the window - and it gets uploaded (at least that's how it works for IE).
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I have the dump file ready, but i am not sure how to go about sending it as i get this ...Index of ftp://ftp.avast.com/incoming
Up to higher level directory....
If you opened the incoming folder in IE (or other browser), I think it should be enough to drag&drop the dumpfile somewhere into the window - and it gets uploaded (at least that's how it works for IE).
I have tried this but all i keep getting asked is where do i want to save the file.
I cannot see any where that i can save it in the incoming folder.
I feel so stupid :-[
Cheers
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If you have "Index of ftp://ftp.avast.com/incoming" shown, you should be in the right folder. So, dropping the file somewhere into the bottom right part of the window should do.
How big is the dump file, btw?
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If you have "Index of ftp://ftp.avast.com/incoming" shown, you should be in the right folder. So, dropping the file somewhere into the bottom right part of the window should do.
How big is the dump file, btw?
It is uploading now and is 5.05 Mb
Hope it goes okay Cheers
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It has loded into the folder it is just sitting there am i supposed click anything or have you recieved it.
Cheers
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OK, got it - thanks.
Now, I'll have to find somebody to take a look at it ;)
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OK, got it - thanks.
Now, I'll have to find somebody to take a look at it ;)
Thanks for letting me know
Cheers :)
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Interesting.
A few more questions:
1. Do I understand it correctly that the splash screen doesn't even show if you click "Start avast! Antivirus" - i.e. no memory scanning occurs?
2. How long did you wait from "starting" the splash screen until you generated the dump? I certainly don't need it precisely, just would like to know if it was something like 2 seconds, or more like a minute.
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Interesting.
A few more questions:
1. Do I understand it correctly that the splash screen doesn't even show if you click "Start avast! Antivirus" - i.e. no memory scanning occurs?
2. How long did you wait from "starting" the splash screen until you generated the dump? I certainly don't need it precisely, just would like to know if it was something like 2 seconds, or more like a minute.
Yes that is correct splash screen doesn't show, no memory scan.
I waited about 10 Seconds before i generated the dump.
I will be disconnected shortly so that will be me for now, Thanks for your assistance
Cheers
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OK. Please try the following:
1. Open avast! installation folder in Explorer (or any other file manager you use) and rename the file ashUInt.dll to something else (e.g. ashUInt.dl_)
2. Download this file:
http://public.avast.com/~glucksmann/ashUInt.dll
and put it into avast! installation folder, instead of the original one.
Now, try to start avast! (splash) again... does it help?
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OK. Please try the following:
1. Open avast! installation folder in Explorer (or any other file manager you use) and rename the file ashUInt.dll to something else (e.g. ashUInt.dl_)
2. Download this file:
http://public.avast.com/~glucksmann/ashUInt.dll
and put it into avast! installation folder, instead of the original one.
Now, try to start avast! (splash) again... does it help?
Thanks igor
yes it has fixed the problem it is working fine.
I ended up rebooting after i was disconnected.
Strange after rebooting Avast asked to reboot .
Maybe this will be one of and i will see if it does it again.
Cheers
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It probably will [do again].
avast! setup noticed an unauthorized change of the library and put the original one back (and asked for a reboot); I just wanted to know if it makes any difference.
I'll put a better file online in a while ;)
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It probably will [do again].
avast! setup noticed an unauthorized change of the library and put the original one back (and asked for a reboot); I just wanted to know if it makes any difference.
I'll put a better file online in a while ;)
Thanks Igor
Cheers
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So, here is the file:
http://public.avast.com/~glucksmann/ashUInt.zip
So, similarly to the previous case - rename the original ashUInt.dll file in avast! installation folder (so that you can replace it), and extract the content of this ZIP archive into avast! folder (there are 2 files inside). The installer should keep this file until a new version of avast! is released.
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So, here is the file:
http://public.avast.com/~glucksmann/ashUInt.zip
So, similarly to the previous case - rename the original ashUInt.dll file in avast! installation folder (so that you can replace it), and extract the content of this ZIP archive into avast! folder (there are 2 files inside). The installer should keep this file until a new version of avast! is released.
I have now placed both the files in Avast Folder, Scan is working okay ETC Splash , Memory Scan.
You have been very patient with me and i sincerely thank you for your assistance.
This is why Avast Forums is the best forum out there.
Cheers
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We should thank you for your help - it helped us to find the problem.
It was a "strange" piece of code that wasn't really correct... what is even more strange, however, is that you (and possibly a very few others) were the only ones having the problems. The code hasn't changed for years, and it works for millions of users correctly. I have no idea what's so special about your computer ;)
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Hi
When i booted up the computer today
This is the first reboot since i installed the 2 files from the zip folder.
For some reason Avast has gone back to how it was before.
If i click right click the avast ball and then click Start Avast Anti virus hour glass appears and i have to end task in Task manager.
I reloaded the files in the zip folder and they said did i want to update etc as they were already there, i said yes to both one changed Okay the other one could not be changed as it said file in use or it is a hidden file.
http://public.avast.com/~Gilkson/Ashanti.zip
I hope i haven't made it worse by attempting to reinstal these 2 files.
Here Are the ashUInt files in my Avast Instalation Folder
ashUInt
ashUInt.dl
ashUint.dll
ashUInt.dll sum
Cheers
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http://public.avast.com/~Gilkson/Ashanti.zip
I couldn't find (download) this file...
I hope i haven't made it worse by attempting to reinstal these 2 files.
No, don't worry. You can repair your avast installation any time.
Here Are the ashUInt files in my Avast Instalation Folder
ashUInt
ashUInt.dl
ashUint.dll
ashUInt.dll sum
The first two files are, for me, strange.
But, anyway, wait for Igor's instructions.
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Hi Tech
For some reason the link didn't work, but the link in Igor's does (Post48)
I will wait for igor's reply
Cheers
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For some reason the link didn't work, but the link in Igor's does (Post48)
The Igor's zip file does only have the last two files, not the two first ones that you're listing and I think they could be deleted ::)
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Strange... are you saying that setup put back the original versions anyway?
Please try again...
- delete all the versions of ashUInt you can from your installation folder (you won't be able to delete the currently loaded one; the additional file that normally are not there are leftovers from the "renaming" operation - they can safely be deleted).
- start avast! update manually (it won't update if you have already the latest version installed, but it will check the files and possibly do the replacement)
- if asked for reboot, reboot
- now, do what I wrote previously (rename ashUInt.dll, and extract the ZIP file there instead)
- now, invoke another manual update... does avast! ask you for restart, or not?
It is possible that I didn't sign the file correctly, but I think I did...
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Strange... are you saying that setup put back the original versions anyway?
Please try again...
- delete all the versions of ashUInt you can from your installation folder (you won't be able to delete the currently loaded one; the additional file that normally are not there are leftovers from the "renaming" operation - they can safely be deleted).
- start avast! update manually (it won't update if you have already the latest version installed, but it will check the files and possibly do the replacement)
- if asked for reboot, reboot
- now, do what I wrote previously (rename ashUInt.dll, and extract the ZIP file there instead)
- now, invoke another manual update... does avast! ask you for restart, or not?
It is possible that I didn't sign the file correctly, but I think I did...
I will do that, but i can not do it to later as i am on my way out.
Will let yo know tommorrow how it went.
Cheers
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Strange... are you saying that setup put back the original versions anyway?
Please try again...
- delete all the versions of ashUInt you can from your installation folder (you won't be able to delete the currently loaded one; the additional file that normally are not there are leftovers from the "renaming" operation - they can safely be deleted).
- start avast! update manually (it won't update if you have already the latest version installed, but it will check the files and possibly do the replacement)
- if asked for reboot, reboot
- now, do what I wrote previously (rename ashUInt.dll, and extract the ZIP file there instead)
- now, invoke another manual update... does avast! ask you for restart, or not?
It is possible that I didn't sign the file correctly, but I think I did...
I have just down as requested.
Done manual program update,... did not ask for reboot.
Renamed ashUInt.dll
Placed the contents of the zip file in Avast Folder
Invoked another manual program update,.. Did not ask for a restart.
Everything is working fine now.
Cheers
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hi
Just thought i would let you know i have rebooted the computer several times now, and everything is working fine.
Once again thanks for all your help.
Cheers
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You can take a lot of credit yourself for the work you did in presenting the information to enable the fix, which not only helped you may also help others in the future when this is applied in a future program update.
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You can take a lot of credit yourself for the work you did in presenting the information to enable the fix, which not only helped you may also help others in the future when this is applied in a future program update.
Thanks for the kind words DavidR
Still on some forums they would not have the patience as this forum does. As well as the may we help attitude.
I have said before and i will say it again this forum is the best Forum i have ever used.
People make a forum and Avast forum have such friendly and informative members.
It is a treat every time I visit the forum.
Cheers