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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: slavo.benko on April 28, 2021, 11:16:29 AM

Title: New Product Testing: New installer and updater for Avast Antivirus
Post by: slavo.benko on April 28, 2021, 11:16:29 AM
Hello, dear beta testers.

We've just released a free beta testing of a new installer and updater for Avast Antivirus (21.3.6164.386), and we're asking for your help.

Could you please install it and try it out? Any feedback will be greatly appreciated - thank you!


What is new
Brand new installer and updater for faster installation and update times. The installed Antivirus is the same as in regular Beta release, except it might be a version behind for now.

Target audience
Experienced Beta users with a heart for adventure.

What to expect
The brand new installer and updater.
After installation, the Beta updates will have different timing. The update channel is separate, and updates are released with slightly different timing now. We will sync the releases in near future.

How can you help
Simply download and install.
You can also try installing and uninstalling some AV components, start a repair installation, reinstall, or uninstall scenario and install it again.
Please report your feedback, especially when something unexpected happens. There is a list of known issues below.

How to report unexpected behavior
Please zip these two folders and include a screenshot. Thank you!
If you want to revert to current installer
Uninstall this version (via Add/Remove programs in Windows), then download and install regular Beta installation package.
Use the Clear tool to remove installation completely, if everything else fails.

Download links
Clear tool
Known issues:
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on April 28, 2021, 04:07:40 PM
Is there also a download for Omni?
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on April 28, 2021, 04:24:23 PM
Hi, just tried this new one. :)

[Installation]
Maybe because of firewall, something went wrong with the installer. Is "Error: 111111" correct? (icarus_installer.png)
Character encoding of log window must be wrong, part of error messages (possibly Japanese) became unreadable. (icarus_installer2.png)

[After reboot]
Avast not activated after reboot. A few minutes later, it finally activated. (failed2.png)

[Program Update]
When trying program update, settings panel just closes. (FTP: update_20210428_230603.mp4)

Logs are on the FTP: NON_log.7z.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: zfiser on April 28, 2021, 05:11:22 PM
Is there also a download for Omni?

hello, don't tell anyone ;) but you can get one here; please be extra patient with it, we are focused on the basic functionality for now
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on April 28, 2021, 07:12:26 PM
Hello NON,

than you very much for your report. Our developers will check your logs and hopefully we will find what caused this issue. I would like to ask you:
1) Am I correct that you reinstalled original Avast AV BETA build (21.4) with this new package?
2) can you please tell me what firewall is install/enabled on your machine? Avast FW? + I noticed you mentioned "Evorim Free Firewall" in your machine description. Is it also installed and enabled? It can be related to curl errors in your log

Thank you

Lukas
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on April 29, 2021, 04:04:10 AM
Hi Lukas,

1) Am I correct that you reinstalled original Avast AV BETA build (21.4) with this new package?
I originally used beta build 21.4 but this new installer installs 21.3.6164 instead.
Installed over beta 21.4, not clean install.

Quote
2) can you please tell me what firewall is install/enabled on your machine? Avast FW? + I noticed you mentioned "Evorim Free Firewall" in your machine description. Is it also installed and enabled? It can be related to curl errors in your log
Yes, Avast firewall and Evorim firewall are both enabled. I allowed avast's installer but maybe it's too late.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 04, 2021, 07:31:40 AM
Hello,

today we published new AV 21.4.6213.426 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know if it finished successfully? (You can check for example version in Avast UI -> Menu -> About. There should be 21.4.6213 version instead of 21.3.6164). Thank you

Lukas
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 04, 2021, 03:11:13 PM
Hello,

today we published new AV 21.4.6213.426 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know if it finished successfully? (You can check for example version in Avast UI -> Menu -> About. There should be 21.4.6213 version instead of 21.3.6164). Thank you

Lukas
Checked for update, saw the image that looks as though it was looking for an update.
Next received a message to restart the computer.
After the system restarted, I was greeted with this,
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/05/04/13/03/crhfIeVeMTi/preview.jpg)
Refreshing the screen brought up the UI with a message that the
program was out of date and needed to be updated.
I selected the update option but no update just the normal screen
and the system is protected. Here's the current about screen.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/05/04/13/10/crhfI6VeMOK/preview.jpg)
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 04, 2021, 04:14:47 PM
Updated.
Firstly AvastUI tray-icon shows blue (new notification) but main UI did not show anything. After some UI open-close, suddenly "Restart required" popup appeared, and main UI turned as well. No glitch after restart here, except for Program Update UI one (same as 21.3.6164).
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 05, 2021, 12:00:32 PM
bob3160, NON: Hi guys, thank you very much for your report

bob3160: Am I correct that "Sorry, our screen didn't load" error message is not displayed anymore? -> AV UI can be opened and works now. We probably induced the same issue on our internal machine but for sure: Can you please collect and send us applications logs? Thank you
c:\ProgramData\AVAST Software\Icarus\Logs\
C:\ProgramData\Avast Software\Avast\Log\

NON: issue that main UI is opened if you click on "Check for updates" is already reported in our bug-tracking system and hopefully will be fixed soon. Also issue  with "11111" screen after reinstall scenario mentioned in your original post should be fixed and waits for our internal test. Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 05, 2021, 02:41:04 PM
bob3160, NON: Hi guys, thank you very much for your report

bob3160: Am I correct that "Sorry, our screen didn't load" error message is not displayed anymore? -> AV UI can be opened and works now. We probably induced the same issue on our internal machine but for sure: Can you please collect and send us applications logs? Thank you
c:\ProgramData\AVAST Software\Icarus\Logs\
C:\ProgramData\Avast Software\Avast\Log\

NON: issue that main UI is opened if you click on "Check for updates" is already reported in our bug-tracking system and hopefully will be fixed soon. Also issue  with "11111" screen after reinstall scenario mentioned in your original post should be fixed and waits for our internal test. Thank you
Are you looking for all logs in those folders or specific logs? Thanks
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 05, 2021, 02:54:04 PM
bob3160, NON: Hi guys, thank you very much for your report

bob3160: Am I correct that "Sorry, our screen didn't load" error message is not displayed anymore? -> AV UI can be opened and works now. We probably induced the same issue on our internal machine but for sure: Can you please collect and send us applications logs? Thank you
c:\ProgramData\AVAST Software\Icarus\Logs\
C:\ProgramData\Avast Software\Avast\Log\

NON: issue that main UI is opened if you click on "Check for updates" is already reported in our bug-tracking system and hopefully will be fixed soon. Also issue  with "11111" screen after reinstall scenario mentioned in your original post should be fixed and waits for our internal test. Thank you
Are you looking for all logs in those folders or specific logs? Thanks

Please collect all logs from those two folders. Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 05, 2021, 03:27:45 PM
bob3160, NON: Hi guys, thank you very much for your report

bob3160: Am I correct that "Sorry, our screen didn't load" error message is not displayed anymore? -> AV UI can be opened and works now. We probably induced the same issue on our internal machine but for sure: Can you please collect and send us applications logs? Thank you
c:\ProgramData\AVAST Software\Icarus\Logs\
C:\ProgramData\Avast Software\Avast\Log\

NON: issue that main UI is opened if you click on "Check for updates" is already reported in our bug-tracking system and hopefully will be fixed soon. Also issue  with "11111" screen after reinstall scenario mentioned in your original post should be fixed and waits for our internal test. Thank you
Are you looking for all logs in those folders or specific logs? Thanks

Please collect all logs from those two folders. Thank you
@lukas,
PM sent.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 06, 2021, 02:47:23 PM
Hi guys, today we published new AV 21.4.6229.458 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know if it finished successfully? (You can for example check version in Avast UI->Menu->About. There should be 21.4.6229 version instead of previous 21.4.6213 after update and OS restart). Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 06, 2021, 04:07:19 PM
Hi lukas, update seems went fine, but I can't click "In 10 minutes" from "Remind me later" button. No response when clicked. Other options are clickable.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 07, 2021, 12:29:45 PM
Hi lukas, update seems went fine, but I can't click "In 10 minutes" from "Remind me later" button. No response when clicked. Other options are clickable.

Hi NON, you are right. I reported this issue to GUI team. Thank you very much for your feedback
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: RejZoR on May 08, 2021, 11:49:26 AM
It installed without any problems. I really like how it now installs fully and shows progress within single popup from start to end. Before, even when popup above taskbar was gone, it was still installing stuff with another progress bar within the interface and it really wasn't done well. This is much better. When popup above taskbar disappears, it's fully installed. I like that.

I do have a complaint though. Under "Custom" install, those "Minimal" and "Recommended" buttons on the right edge of installer feel totally out of place there. Place them between the introduction text and all the checkboxes. Anywhere but where they are would be better quite frankly. Would prefer if it was a button with text only. Having to hover over icons to see what they even are is an unnecessary step.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Ilie I. on May 08, 2021, 04:20:35 PM
I did some screenshots for who is interested:
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 08, 2021, 05:51:41 PM
It installed without any problems. I really like how it now installs fully and shows progress within single popup from start to end. Before, even when popup above taskbar was gone, it was still installing stuff with another progress bar within the interface and it really wasn't done well. This is much better. When popup above taskbar disappears, it's fully installed. I like that.

I do have a complaint though. Under "Custom" install, those "Minimal" and "Recommended" buttons on the right edge of installer feel totally out of place there. Place them between the introduction text and all the checkboxes. Anywhere but where they are would be better quite frankly. Would prefer if it was a button with text only. Having to hover over icons to see what they even are is an unnecessary step.

Hello RejZoR, thank you for your feedback. We will discuss situation about "Minimal" and "Recommended" buttons within team. Thank you for now
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 13, 2021, 06:14:37 PM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue? Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe

Just for your info:
- (random) issue with "111111" screen after reinstall of legacy/current setup by new setup - already solved in our INTERNAL build, fix should be released during NEXT program update to 21.5 version
- issue that main UI page is opened if you click on "Check for updates" from "Update" settings - already solved in our INTENRAL build, fix should be released during NEXT program update to 21.5 version
- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
- issue with bad user experience with "Minimal" and "Recommended" buttons on "Custom install" setup screen - we agreed that its not ideal. We will try to adjust it in some NEXT program update

Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 15, 2021, 02:18:46 PM
Is there also a download for Omni?

hello, don't tell anyone ;) but you can get one here; please be extra patient with it, we are focused on the basic functionality for now
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe (https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe)
Is there also a separate removal tool (clear)? Thanks
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 15, 2021, 04:17:11 PM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel.
Hi Lukas, interesting, I switched to Icarus beta channel and am on build 21.4.6249.439 here. :-\ ???

- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
Fix confirmed. Cheers
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 16, 2021, 11:23:57 AM
Is there also a download for Omni?

hello, don't tell anyone ;) but you can get one here; please be extra patient with it, we are focused on the basic functionality for now
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe (https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe)
Is there also a separate removal tool (clear)? Thanks

Hello, yes we have removal tool also for AV product installed via new installer but some functionality is missing there (for example ask dialog if product should be removed from windows safe mode etc.) so we have not published new removal tool yet. Do you really need it? (-> your product is broken and uninstall does not work?) or you are only curious / you want to test it. I can send you download link in case that your AV is broken but I hope this is not this case :)
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 16, 2021, 11:32:36 AM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel.
Hi Lukas, interesting, I switched to Icarus beta channel and am on build 21.4.6249.439 here. :-\ ???

- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
Fix confirmed. Cheers

Hello, thank your for your test and feedback. Difference between last number in build version can be caused by downloaded micro-update. Can you please send me your app logs from these folders? I will check it
c:\ProgramData\AVAST Software\Icarus\Logs\
c:\ProgramData\Avast Software\Avast\Log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

+ was it clean install or you reinstalled your current production/beta build by this new installer? Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 16, 2021, 11:51:57 AM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel.
Hi Lukas, interesting, I switched to Icarus beta channel and am on build 21.4.6249.439 here. :-\ ???

- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
Fix confirmed. Cheers

Hello, thank your for your test and feedback. Difference between last number in build version can be caused by downloaded micro-update. Can you please send me your app logs from these folders? I will check it
c:\ProgramData\AVAST Software\Icarus\Logs\
c:\ProgramData\Avast Software\Avast\Log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

+ was it clean install or you reinstalled your current production/beta build by this new installer? Thank you

I checked it on my machine with installed AV from this BETA channel and I can confirm that .439 is number of downloaded micro-update. You can check "HKEY_LOCAL_MACHINE\SOFTWARE\Avast Software\Avast\MicroUpdates" in your registry. There should be "439" value which affected last number in "program version" displayed in AV UI
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 16, 2021, 03:04:22 PM
Is there also a download for Omni?

hello, don't tell anyone ;) but you can get one here; please be extra patient with it, we are focused on the basic functionality for now
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe (https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe)
Is there also a separate removal tool (clear)? Thanks

Hello, yes we have removal tool also for AV product installed via new installer but some functionality is missing there (for example ask dialog if product should be removed from windows safe mode etc.) so we have not published new removal tool yet. Do you really need it? (-> your product is broken and uninstall does not work?) or you are only curious / you want to test it. I can send you download link in case that your AV is broken but I hope this is not this case :)
Hello Lucas,
I'm both curious and you guys are currently working on solving a problem on my Omni install that tells me there's an update pending each time I start the computer. Logs have already been sent via Slack.


Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 17, 2021, 11:04:44 AM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel.
Hi Lukas, interesting, I switched to Icarus beta channel and am on build 21.4.6249.439 here. :-\ ???

- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
Fix confirmed. Cheers
Hello, thank your for your test and feedback. Difference between last number in build version can be caused by downloaded micro-update. Can you please send me your app logs from these folders? I will check it
c:\ProgramData\AVAST Software\Icarus\Logs\
c:\ProgramData\Avast Software\Avast\Log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

+ was it clean install or you reinstalled your current production/beta build by this new installer? Thank you
I checked it on my machine with installed AV from this BETA channel and I can confirm that .439 is number of downloaded micro-update. You can check "HKEY_LOCAL_MACHINE\SOFTWARE\Avast Software\Avast\MicroUpdates" in your registry. There should be "439" value which affected last number in "program version" displayed in AV UI
Hi Lukas, thanks for checking, let me know if you still would want/need the logs.

PS: I installed over the top of the old "main stream" beta.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 17, 2021, 11:49:12 AM
Is there also a download for Omni?

hello, don't tell anyone ;) but you can get one here; please be extra patient with it, we are focused on the basic functionality for now
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe (https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe)
Is there also a separate removal tool (clear)? Thanks

Hello, yes we have removal tool also for AV product installed via new installer but some functionality is missing there (for example ask dialog if product should be removed from windows safe mode etc.) so we have not published new removal tool yet. Do you really need it? (-> your product is broken and uninstall does not work?) or you are only curious / you want to test it. I can send you download link in case that your AV is broken but I hope this is not this case :)
Hello Lucas,
I'm both curious and you guys are currently working on solving a problem on my Omni install that tells me there's an update pending each time I start the computer. Logs have already been sent via Slack.

Can you please send me a link to slack conversation where logs are attached? (or resend them to me if its some private conversation) I would like to check issue with update pending as well. Does it mean that there is some message that shows info that newer version is on server when you are already up-to date? Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 17, 2021, 11:54:06 AM
Hi guys, today we published new AV 21.4.6249.504 build to this BETA channel.
Hi Lukas, interesting, I switched to Icarus beta channel and am on build 21.4.6249.439 here. :-\ ???

- issue that "In 10 minutes" item could not be selected from "Remind me later" of restart dialog - already solved in this build, you can try it
Fix confirmed. Cheers
Hello, thank your for your test and feedback. Difference between last number in build version can be caused by downloaded micro-update. Can you please send me your app logs from these folders? I will check it
c:\ProgramData\AVAST Software\Icarus\Logs\
c:\ProgramData\Avast Software\Avast\Log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

+ was it clean install or you reinstalled your current production/beta build by this new installer? Thank you
I checked it on my machine with installed AV from this BETA channel and I can confirm that .439 is number of downloaded micro-update. You can check "HKEY_LOCAL_MACHINE\SOFTWARE\Avast Software\Avast\MicroUpdates" in your registry. There should be "439" value which affected last number in "program version" displayed in AV UI
Hi Lukas, thanks for checking, let me know if you still would want/need the logs.

PS: I installed over the top of the old "main stream" beta.

Hello, it seems that we don't need your logs. Thank you for now
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 17, 2021, 01:53:07 PM
@lukas,
The logs were sent to Petr Matelesko.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 19, 2021, 03:19:56 PM
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue? (last ".562" number in version can be changed after some time when we release some micro-update) Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 19, 2021, 05:00:29 PM
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue? (last ".562" number in version can be changed after some time when we release some micro-update) Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Got 21.4.6266.0 via auto-update. Coming faster than expected. :)
I can confirm "10 minutes" works as it should. No new issue for now.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 20, 2021, 10:28:15 AM
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 20, 2021, 12:50:59 PM
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?

Hi Asyn, it is not bug. AV based on current/old (Instup) setup uses two versions in AV UI. For example 21.4.2464 (build 21.4.6266). New (Icarus) setup currently uses only single version so there is for example 21.4.6266 (build 21.4.6266.0) in AV UI. On the other hand we know that showing two almost identical versions in UI (only last number can differ) is not ideal so we will discuss it/adjust it. Thank you for your report
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on May 20, 2021, 02:37:02 PM
why i am watching this kind of problem?only showing 000000 and UI number of definatino also 0000
on the other hand  when i on my pc every time i have on avast firewall manually??so what can i do now?my subscription gmail is...nadimmahmudkitkat@gmail.com..and wh :'( :'( :'( :-[ :-[
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 20, 2021, 03:45:22 PM
why i am watching this kind of problem?only showing 000000 and UI number of definatino also 0000
on the other hand  when i on my pc every time i have on avast firewall manually??so what can i do now?my subscription gmail is...nadimmahmudkitkat@gmail.com..and wh :'( :'( :'( :-[ :-[

Hello, according to your screenshots it seems that you are running AV on older (Instup) setup and not on new (Icarus) setup we are testing here but its OK. if you send me your application logs I will resend them to proper team. Can you please collect and share all files from these folders? Thank you

c:\ProgramData\AVAST Software\Avast\log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

You can also use our "Avast Support Tool" for collecting logs. See more info here: https://support.avast.com/en-ww/article/33/
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on May 20, 2021, 05:07:33 PM
After updating AV i am watching same problem and i sent my logs file without ticket.I have to turnn on AVAST FIREWALL.and Avast ultimate key doesnt add to Avast antitrack premium.on the other hand i used avast antitrack premium trial and it takes lots Of CPUs and MEMORYs.when i click on switch to the subscription for avast antitrack premium.shown that {an unexpected error occurred}file id XNKOC
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 21, 2021, 02:44:34 PM
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?
Hi Asyn, it is not bug. AV based on current/old (Instup) setup uses two versions in AV UI. For example 21.4.2464 (build 21.4.6266). New (Icarus) setup currently uses only single version so there is for example 21.4.6266 (build 21.4.6266.0) in AV UI. On the other hand we know that showing two almost identical versions in UI (only last number can differ) is not ideal so we will discuss it/adjust it. Thank you for your report
Thanks Lukas, that explains it.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on May 23, 2021, 05:02:19 PM
After updating AV i am watching same problem and i sent my logs file without ticket.I have to turnn on AVAST FIREWALL i used avast antitrack premium trial and it takes lots Of CPUs and MEMORYs.file id XNKOC
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 25, 2021, 06:59:14 AM
Hello nadimmahmudkitkat1, I have this information for you

1) problem with "0000000-0" VPS version in AV UI - its already reported problem in our bug tracking system and hopefully it will be fixed soon
2) problem with activating AntiTrack subscription - its already reported problem in our bug tracking system. We are waiting for fix
3) unfortunately I still have no information related to your FW issue. I would recommend you to try uninstall your current AV and install it again. It might help
4) I am afraid that I can not help you with high system resources usage of AntiTrack app. Can I ask you to report this issue to AntiTrack forum: https://forum.avast.com/index.php?board=97.0

I would also like to inform you that your AV is NOT running on our new installer we are testing here so it would be better to report issues like these here: https://forum.avast.com/index.php?board=2.0 (forum section for our production users). There are more people watching that forum and who can help you better than I can do here

I'm sorry I don't have better news for you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 25, 2021, 11:08:12 AM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 25, 2021, 11:42:32 AM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.

Hi, is it possible that this is regular virus database update? If not, can you please collect and share icarus logs with me?
c:\ProgramData\AVAST Software\Icarus\Logs\

Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 25, 2021, 03:04:42 PM
@lucas.munduch,
I'm still getting the daily notice that the program needs to update and there aren't any further updates.
Selecting to do the updates does nothing except change my status from unsafe to safe.
You already have my logs. Any new information? Thanks
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 25, 2021, 03:53:38 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Hi, is it possible that this is regular virus database update?
Yep, it seems so. But why would it need to download over 120 MB daily for a VPS update..!? Smells like a bug... ;)
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on May 25, 2021, 03:57:35 PM
i uninstalled and again installed avast premium..but didnt fix any problem.need help from Avast expert
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 25, 2021, 04:02:16 PM
i uninstalled and again installed avast premium..but didnt fix any problem.need help from Avast expert
As you already advised, start a new topic from here (https://forum.avast.com/index.php?action=post;board=2.0), this topic is unrelated to your problem.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 25, 2021, 04:42:48 PM
@lucas.munduch,
I'm still getting the daily notice that the program needs to update and there aren't any further updates.
Selecting to do the updates does nothing except change my status from unsafe to safe.
You already have my logs. Any new information? Thanks

Hello, I got your logs from Petr Matelesko but unfortunately there were only applications logs in package and not setup (Icarus) logs from c:\ProgramData\AVAST Software\Icarus\Logs\. On the other hand from what I saw on screen you posted in different topic you were correctly updated to the latest build and problem seemed to be "only" in UI dialog which offered you another update even if you were already up-to-date so we agreed with Petr that UI team will look on it. I will ask him if there is some progress.

Meantime you can re-check your current build version in AV UI. There should be 21.4.6266 version which is the latest published build in this BETA channel. If yes, it indicates that you are correctly updated and issue is in UI component. If not, can you please collect Icarus setup logs from: c:\ProgramData\AVAST Software\Icarus\Logs\? Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on May 25, 2021, 04:59:13 PM
@lucas.munduch,
I'm still getting the daily notice that the program needs to update and there aren't any further updates.
Selecting to do the updates does nothing except change my status from unsafe to safe.
You already have my logs. Any new information? Thanks

Hello, I got your logs from Petr Matelesko but unfortunately there were only applications logs in package and not setup (Icarus) logs from c:\ProgramData\AVAST Software\Icarus\Logs\. On the other hand from what I saw on screen you posted in different topic you were correctly updated to the latest build and problem seemed to be "only" in UI dialog which offered you another update even if you were already up-to-date so we agreed with Petr that UI team will look on it. I will ask him if there is some progress.

Meantime you can re-check your current build version in AV UI. There should be 21.4.6266 version which is the latest published build in this BETA channel. If yes, it indicates that you are correctly updated and issue is in UI component. If not, can you please collect Icarus setup logs from: c:\ProgramData\AVAST Software\Icarus\Logs\? Thank you
I'm running the latest version so hopefully the UI problem will get addressed. Thanks
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 26, 2021, 11:03:45 AM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 26, 2021, 11:59:05 AM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...

Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 26, 2021, 12:10:18 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...

Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi, logs are sent to FTP.
Filename: NON_Avast_log.7z, NON_Icarus_Logs.7z
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on May 26, 2021, 12:34:40 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...
Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi Lukas, for testing purpose, I disabled program auto-updates yesterday.
I'll monitor the status and send logs via Slack if it shows up again. Cheers
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 26, 2021, 01:57:37 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...

Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi, logs are sent to FTP.
Filename: NON_Avast_log.7z, NON_Icarus_Logs.7z

Thank you for your logs. We found out that you really downloaded around 200 MB virus definition update today. Problem is that our build system is not currently providing diffs (small update files) for every downloaded file and for every user so its the reason why update can be so big (at least for some users). It should be improved in future (definitely before we publish build to production). One more question for you. We also noticed that your previous virus definitions were few days old. Is it possible that you dont use "automatic" update setting for virus definitions and you started update manually today? Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 26, 2021, 01:58:43 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...
Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi Lukas, for testing purpose, I disabled program auto-updates yesterday.
I'll monitor the status and send logs via Slack if it shows up again. Cheers

Perfect, thank you very much
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 26, 2021, 02:09:40 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...

Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi, logs are sent to FTP.
Filename: NON_Avast_log.7z, NON_Icarus_Logs.7z

Thank you for your logs. We found out that you really downloaded around 200 MB virus definition update today. Problem is that our build system is not currently providing diffs (small update files) for every downloaded file and for every user so its the reason why update can be so big (at least for some users). It should be improved in future (definitely before we publish build to production). One more question for you. We also noticed that your previous virus definitions were few days old. Is it possible that you dont use "automatic" update setting for virus definitions and you started update manually today? Thank you
I use "Automatic" update and I don't know why it didn't work. I noticed "Virus definition out of date" alert and initiated manual update, which downloaded lots of data.
And the machine is active in this 24h so there should be enough time to update  :-\
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on May 26, 2021, 03:10:03 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...

Thank you for your report. Can you please collect and share logs from:
C:\ProgramData\Avast Software\Icarus\
C:\ProgramData\Avast Software\Avast\Log\

We will check it. Thank you
Hi, logs are sent to FTP.
Filename: NON_Avast_log.7z, NON_Icarus_Logs.7z

Thank you for your logs. We found out that you really downloaded around 200 MB virus definition update today. Problem is that our build system is not currently providing diffs (small update files) for every downloaded file and for every user so its the reason why update can be so big (at least for some users). It should be improved in future (definitely before we publish build to production). One more question for you. We also noticed that your previous virus definitions were few days old. Is it possible that you dont use "automatic" update setting for virus definitions and you started update manually today? Thank you
I use "Automatic" update and I don't know why it didn't work. I noticed "Virus definition out of date" alert and initiated manual update, which downloaded lots of data.
And the machine is active in this 24h so there should be enough time to update  :-\

Its really strange. Can you please generate support package for us? It contains some .ini files which can help us. AV UI -> Settings -> General -> Troubleshooting -> Send logs to our support team
Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: NON on May 26, 2021, 03:25:50 PM
(snip)
Its really strange. Can you please generate support package for us? It contains some .ini files which can help us. AV UI -> Settings -> General -> Troubleshooting -> Send logs to our support team
Thank you
I sent a support package a few days ago; if it's still available, ID is T32G1. If not, I'll re-generate the package.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on June 02, 2021, 05:11:58 PM
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Confirmed here, icarus.exe is downloading something large...
The issue seems to be fixed now. @NON: Can you confirm..? Cheers

Edit: Ignore my question, just had to download a huge amount of data again. :( ::)
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: Asyn on June 02, 2021, 08:04:01 PM
Problem is that our build system is not currently providing diffs (small update files) for every downloaded file and for every user so its the reason why update can be so big (at least for some users). It should be improved in future (definitely before we publish build to production).
IMO, this needs to get fixed/improved asap, users are not interested in enormous VPS updates..!! ;)
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 15, 2021, 06:47:58 PM
Hi guys, today we published new AV 21.5.6354 build to this BETA channel. Build includes fix in setup that sometimes AV UI could not be loaded after program update and OS restart. It was very random issue. I think that "only" bob3160 was able to induce it but can you please let us know if issue was/was not fixed? Thank you very much

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on June 15, 2021, 11:30:50 PM
I'm on that version.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/06/15/15/26/cr1ooOV1epX/preview.jpg)
The system restarted without a problem.
My original complaint about always being told that the version needs updating
still has not been fixed even with this latest update.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 16, 2021, 07:30:26 AM
bob3160: Yes, I am aware of it but its different issue and it is investigated by AV UI team. Unfortunately we still don't know why is this happening on your machine and we are not able to induce it :(

Guys, is there someone else who induced issue that there is information in UI that AV needs update even if product is already up-to-date?
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 16, 2021, 07:47:26 AM
It installed without any problems. I really like how it now installs fully and shows progress within single popup from start to end. Before, even when popup above taskbar was gone, it was still installing stuff with another progress bar within the interface and it really wasn't done well. This is much better. When popup above taskbar disappears, it's fully installed. I like that.

I do have a complaint though. Under "Custom" install, those "Minimal" and "Recommended" buttons on the right edge of installer feel totally out of place there. Place them between the introduction text and all the checkboxes. Anywhere but where they are would be better quite frankly. Would prefer if it was a button with text only. Having to hover over icons to see what they even are is an unnecessary step.

Hello, we redesigned "Minimal" / "Recommended" buttons on "Customize installation" screen. Thank you again

Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on June 16, 2021, 08:12:36 AM
why avast team is not responsing me with this problem..here is screenshot.Google,Microsoft Edge,Firefox working voice translation.but voice translation is not working on avast secure browser...I need Emergency help.because i like to use avast secure browser
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 16, 2021, 08:39:58 AM
why avast team is not responsing me with this problem..here is screenshot.Google,Microsoft Edge,Firefox working voice translation.but voice translation is not working on avast secure browser...I need Emergency help.because i like to use avast secure browser

Hello, I will inform guys from Secure Browser team about your issue. On the other hand your issue is not related to new installer we are testing here so I would recommend you to report Avast Secure Browser issues to this forum section https://forum.avast.com/index.php?board=78.0 because guys from browser team are not probably monitoring this topic. Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on June 16, 2021, 09:08:38 AM
your given forum new topic.....i added my information..but any Avast support team is not reponsing me :'( :'( :'(
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 16, 2021, 09:48:36 AM
your given forum new topic.....i added my information..but any Avast support team is not reponsing me :'( :'( :'(

I am sorry to hear that. I talked about your issue with my colleague from browser team and they found your topic here https://forum.avast.com/index.php?topic=276493.msg1619801#msg1619801 Guys from browser team will respond to you soon. Thank you
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: nadimmahmudkitkat1 on June 16, 2021, 12:31:05 PM
ok...thanks sir.. i am waiting for your response..
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: lukas.munduch on June 16, 2021, 05:28:36 PM
I'm on that version.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/06/15/15/26/cr1ooOV1epX/preview.jpg)
The system restarted without a problem.
My original complaint about always being told that the version needs updating
still has not been fixed even with this latest update.

Hi bob, good news. We were finally able to induce issue with "Important update available" info in UI of up-to-date product on our machines. Can you please check this registry value?
HKEY_LOCAL_MACHINE\SOFTWARE\AVAST Software\Avast\properties\settings\Common\ProgramUpdateAvailable=1

This value should be related to this issue. Please let me know if value is present in your registry. You can also manually change it to 0 (with disabled Self-Defense) as temporary workaround. It should help. We will try to fix it as soon as possible of course
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on June 16, 2021, 05:53:48 PM
I'm on that version.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/06/15/15/26/cr1ooOV1epX/preview.jpg)
The system restarted without a problem.
My original complaint about always being told that the version needs updating
still has not been fixed even with this latest update.

Hi bob, good news. We were finally able to induce issue with "Important update available" info in UI of up-to-date product on our machines. Can you please check this registry value?
HKEY_LOCAL_MACHINE\SOFTWARE\AVAST Software\Avast\properties\settings\Common\ProgramUpdateAvailable=1

This value should be related to this issue. Please let me know if value is present in your registry. You can also manually change it to 0 (with disabled Self-Defense) as temporary workaround. It should help. We will try to fix it as soon as possible of course
Praise the Lord and pass the ammunition! It was indeed 1. I've made the registry change suggested and here's the result after a re-start.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/06/16/15/48/cr1DoJV1inl/preview.jpg)
I'm happy that Avast had the perseverance to keep digging till this mystery was solved. Thanks.
I've made the change manually on my main system. I'll wait for you to push through the fix so it will
fix the other 3 computers.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: RejZoR on July 10, 2021, 08:31:48 PM
It installed without any problems. I really like how it now installs fully and shows progress within single popup from start to end. Before, even when popup above taskbar was gone, it was still installing stuff with another progress bar within the interface and it really wasn't done well. This is much better. When popup above taskbar disappears, it's fully installed. I like that.

I do have a complaint though. Under "Custom" install, those "Minimal" and "Recommended" buttons on the right edge of installer feel totally out of place there. Place them between the introduction text and all the checkboxes. Anywhere but where they are would be better quite frankly. Would prefer if it was a button with text only. Having to hover over icons to see what they even are is an unnecessary step.

Hello, we redesigned "Minimal" / "Recommended" buttons on "Customize installation" screen. Thank you again

Ok, although personally, I'd do it like so. Either way, I'd center the checkboxes below to the text above it and not align them with the Recommended/Minimal buttons.
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: maripolo523 on August 28, 2021, 01:00:15 AM
Yes, Avast firewall and Evorim firewall are both enabled
Title: Re: New Product Testing: New installer and updater for Avast Antivirus
Post by: bob3160 on August 28, 2021, 01:04:23 AM
Yes, Avast firewall and Evorim firewall are both enabled
One firewall not both.