Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Anonymous8 on June 13, 2021, 08:03:36 AM

Title: Account Sync Problem
Post by: Anonymous8 on June 13, 2021, 08:03:36 AM
I'm unable to sync my google account with my avast account. This is a new issue that I am not sure how to fix or approach. I keep receiving the prompt "service unavailable; try again later" along with being notified by said prompt that they cannot sync to my email address. Does anyone know the cause of this problem, and if so, can it be fixed or should I give up on this browser altogether?
Title: Re: Account Sync Problem
Post by: r@vast on June 14, 2021, 09:54:33 AM
Hi,

Are you trying to enable syncing in Avast Secure Browser?
Please see this guide https://support.avast.com/en-ww/article/Sync-Secure-Browser/
If something else, please clarify. Perhaps you can add a screenshot for us to have a better overview.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
Title: Re: Account Sync Problem
Post by: Anonymous8 on June 15, 2021, 09:54:18 PM
Hello, I do not have an avast account. In place of one, I used the option to sign in with my google account. Perhaps that may be the reason why I am experiencing this issue? I will take your advice to screenshot what I've been experiencing. Thank you for your reply.
Title: Re: Account Sync Problem
Post by: Anonymous8 on June 15, 2021, 10:23:20 PM
Hi,

Are you trying to enable syncing in Avast Secure Browser?
Please see this guide https://support.avast.com/en-ww/article/Sync-Secure-Browser/
If something else, please clarify. Perhaps you can add a screenshot for us to have a better overview.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

I fear that due to me not buying anything from avast, I am not going to be given an email to contact them of my current plight. Is there an email I can use to contact them? I've followed your instructions thus far, and have been stopped here. I know not how to contact them without an email address(from them). I fear that due to me using the free product, my issue may get ignored.
Title: Re: Account Sync Problem
Post by: r@vast on June 16, 2021, 06:18:13 PM
Hi,

The email address you used to access this forum is linked to an Avast account.
Are you using this email to sync Avast Secure Browser or another email?
For syncing to work - the email address needs to be linked to an Avast account.

You can post the screenshot on this forum.
When replying, click on + Attachments and other options
For email support, you need to have a paid product.
For none paid products we offer support via the forum.
Title: Re: Account Sync Problem
Post by: iamAnn on September 07, 2021, 04:22:30 PM
I am having the same problem.I already have an Avast Account. And each time I try and sign in to sync my avast secure browser I get this error message. Please help

http://prntscr.com/1rhmo2y

(http://prntscr.com/1rhmo2y)
Title: Re: Account Sync Problem
Post by: r@vast on September 07, 2021, 04:45:09 PM
I am having the same problem.I already have an Avast Account. And each time I try and sign in to sync my avast secure browser I get this error message. Please help


Hi,

Can you log into ( id.avast.com )?

Title: Re: Account Sync Problem
Post by: iamAnn on September 08, 2021, 08:10:09 AM
I am having the same problem.I already have an Avast Account. And each time I try and sign in to sync my avast secure browser I get this error message. Please help


Hi,

Can you log into ( id.avast.com )?

Yes I can
Title: Re: Account Sync Problem
Post by: r@vast on September 08, 2021, 08:58:42 AM
I am having the same problem.I already have an Avast Account. And each time I try and sign in to sync my avast secure browser I get this error message. Please help


Hi,

Can you log into ( id.avast.com )?

Yes I can

Hi,

On which device does this error occur? Do you sign in using your yahoo.com email or via one of the other two options? Do you have any bookmarks or history to sync on the device you are trying to sync? Which version of Secure Browser do you have (Menu > About Avast Secure Browser)?
Title: Re: Account Sync Problem
Post by: iamAnn on September 09, 2021, 04:18:12 AM
this happens on my laptop. I already have bookmarks/history on my avast secure browser and would like to sync it to my existing avast account so I can access the bookmarks from my android phone or a new laptop.

Avast Secure Browser
Version 92.2.11577.159 (Official Build) (64-bit)
Title: Re: Account Sync Problem
Post by: bob3160 on September 09, 2021, 01:40:43 PM
this happens on my laptop. I already have bookmarks/history on my avast secure browser and would like to sync it to my existing avast account so I can access the bookmarks from my android phone or a new laptop.

Avast Secure Browser
Version 92.2.11577.159 (Official Build) (64-bit)
In the affected browser, can you see this in your settings?
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/09/09/11/38/crQQXBVQHh6/preview.jpg)
Your account will reflect your information.


Title: Re: Account Sync Problem
Post by: iamAnn on September 12, 2021, 04:08:10 PM
this happens on my laptop. I already have bookmarks/history on my avast secure browser and would like to sync it to my existing avast account so I can access the bookmarks from my android phone or a new laptop.

Avast Secure Browser
Version 92.2.11577.159 (Official Build) (64-bit)
In the affected browser, can you see this in your settings?
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/09/09/11/38/crQQXBVQHh6/preview.jpg)
Your account will reflect your information.

This is what I see in the affected browser, so I know I'm already logged in to the account.

(https://photos.smugmug.com/photos/i-HWc44Xq/0/3c0897bc/S/i-HWc44Xq-S.png)

but when I click on it, I see this...

(https://photos.smugmug.com/photos/i-7bJ6NN6/0/101dce2d/S/i-7bJ6NN6-S.png)
Title: Re: Account Sync Problem
Post by: bob3160 on September 12, 2021, 04:29:55 PM
I've reported your problem to Avast. Let's see if that helps.
Title: Re: Account Sync Problem
Post by: iamAnn on September 13, 2021, 05:46:31 AM
I've reported your problem to Avast. Let's see if that helps.

Thank you so much! I really appreciate it. I have been trying and troubleshooting but it doesn't work so far. Hopefully, they can resolve this soon.
Title: Re: Account Sync Problem
Post by: Olga Fomicheva on September 15, 2021, 11:39:54 AM
Thank you for reporting the issue.

Unfortunately, I couldn't replicate the case, so we need to investigate more. More details will be helpful.
This kind of issue can happen if something blocks access to sync servers (antivirus or firewall rule maybe).

First, please try to update to the latest browser version or uninstall/install the latest version.
Also, please check what happens inside secure://sync-internals/.
If sync is enabled, this page should reflect it. On the first, 'About' page please check values for "transport state", "sync feature enable", "auth error", "sync protocol log", "type info".
If you want to share screenshots of that page, please make sure it includes only requested values, not other data, that might be sensitive.

Thank you!
Title: Re: Account Sync Problem
Post by: iamAnn on September 20, 2021, 09:47:04 AM
Thank you for reporting the issue.

Unfortunately, I couldn't replicate the case, so we need to investigate more. More details will be helpful.
This kind of issue can happen if something blocks access to sync servers (antivirus or firewall rule maybe).

First, please try to update to the latest browser version or uninstall/install the latest version.
Also, please check what happens inside secure://sync-internals/.
If sync is enabled, this page should reflect it. On the first, 'About' page please check values for "transport state", "sync feature enable", "auth error", "sync protocol log", "type info".
If you want to share screenshots of that page, please make sure it includes only requested values, not other data, that might be sensitive.

Thank you!

this is what I see

(https://photos.smugmug.com/photos/i-wTX24tg/0/077b1ef2/S/i-wTX24tg-S.png)
Title: Re: Account Sync Problem
Post by: bob3160 on September 20, 2021, 11:05:52 AM
Not much of a screenshot.
Title: Re: Account Sync Problem
Post by: iamAnn on September 22, 2021, 03:09:56 AM
Not much of a screenshot.

 I have modified my previous post. please check screenshot, Thanks
Title: Re: Account Sync Problem
Post by: bob3160 on September 22, 2021, 02:38:59 PM
Not much of a screenshot.

 I have modified my previous post. please check screenshot, Thanks
Looks like you haven't signed into your account.
It can't sync if you're not signed in.