Author Topic: Admin Console Help........Avast Tech Support is USELESS  (Read 3642 times)

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cmaglinger

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Admin Console Help........Avast Tech Support is USELESS
« on: July 17, 2012, 08:51:57 PM »
Since the Avast Business Tech Support hasn't responded to my service ticket for a month and are as useless as tits on a bull, I thought I would check the Forums:

Avast Endpoint Protection Suite Plus 7

Issue: 

On several computers I have, I change password and then a day or two the password goes back to the original one I had when installed


Avast Small Office Administration Version 1.2.2.8

NOTE:  All 10 PC's with Avast are on version 7.   All PC's are pointing to the correct admin server name/ip (curtis.cav.local  Port:  25322)

Issue :

(6) PC's Show up with Green Check Mark
(3) PC's Show "X" Mark with old 6.0 Version, but I went to each PC and they show 7.0
(1) Server has question Mark.  It's on 7.0


How can get all computers to talk to console?


Offline giogio

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Re: Admin Console Help........Avast Tech Support is USELESS
« Reply #1 on: July 17, 2012, 09:18:38 PM »
Hi,
Quote
Since the Avast Business Tech Support hasn't responded to my service ticket for a month and are as useless as tits on a bull, I thought I would check the Forums:

Avast Endpoint Protection Suite Plus 7

Issue:

On several computers I have, I change password and then a day or two the password goes back to the original one I had when installed
You must set the password in the console, otherwise the data will be overwritten by the password present in this console

Quote
Avast Small Office Administration Version 1.2.2.8

NOTE:  All 10 PC's with Avast are on version 7.   All PC's are pointing to the correct admin server name/ip (curtis.cav.local  Port:  25322)

Issue :

(6) PC's Show up with Green Check Mark
(3) PC's Show "X" Mark with old 6.0 Version, but I went to each PC and they show 7.0
(1) Server has question Mark.  It's on 7.0


How can get all computers to talk to console?
You're running an old Console, the new one is 1.2.2.28
http://forum.avast.com/index.php?topic=101245.msg809943#msg809943
then you must update all the client by making an unattended deployment job, then come back and tell to us if you've solved the problems
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
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Emmanuel_98

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Re: Admin Console Help........Avast Tech Support is USELESS
« Reply #2 on: July 20, 2012, 04:26:39 AM »
hi Avast Team I NEED HELP please the virus database dont updated PLEASE HELP!!