Author Topic: avast throwing blue screens when playing the game grand chase  (Read 8373 times)

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tobbie434

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avast throwing blue screens when playing the game grand chase
« on: August 13, 2012, 12:31:09 PM »
 :(

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #1 on: August 13, 2012, 12:32:12 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #2 on: August 13, 2012, 12:49:12 PM »
I'm using avast free antivirus 7 in windows 7 64 Bit SP1. It happened when I installed avast free antivirus 7. My pc turns blue screen then restarts when I open grand chase. 

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #3 on: August 13, 2012, 12:50:51 PM »
I'm using avast free antivirus 7 in windows 7 64 Bit SP1. It happened when I installed avast free antivirus 7. My pc turns blue screen then restarts when I open grand chase.

Please also answer:
- Which version of avast! Free..??
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #4 on: August 13, 2012, 01:01:48 PM »
Avast Free Antivirus Version 7
I don't have any other security related software installed.
I used Norton 360 before avast!.

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #5 on: August 13, 2012, 01:07:56 PM »
1. Avast Free Antivirus Version 7
2. I used Norton 360 before avast!.

1. Yes, but which version..?? (7.0.xxxx)
2. Did you use the uninstall tool..?? -> http://singularlabs.com/uninstallers/security-software/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #6 on: August 13, 2012, 01:18:50 PM »
Version 7.0.1456. Already used the uninstall tool.

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #7 on: August 13, 2012, 01:26:09 PM »
OK, please try this...

1. Download avast! Free Antivirus Beta: http://files.avast.com/test5beta/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #8 on: August 13, 2012, 06:12:23 PM »
My pc is still experiencing BSOD.

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #9 on: August 13, 2012, 06:14:07 PM »
My pc is still experiencing BSOD.

Please upload your last minidump(s) here: ftp://ftp.avast.com/incoming/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #10 on: August 13, 2012, 06:22:54 PM »
I can't upload files. It's telling me that access denied.

Offline Lisandro

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Re: avast throwing blue screens when playing the game grand chase
« Reply #11 on: August 13, 2012, 06:24:04 PM »
Copy the dump file to your desktop or my documents folder and send from there.
The best things in life are free.

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #12 on: August 13, 2012, 06:26:46 PM »
I can't upload files. It's telling me that access denied.

No problem here. In which country are you..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tobbie434

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Re: avast throwing blue screens when playing the game grand chase
« Reply #13 on: August 13, 2012, 06:30:29 PM »
Philippines.

Offline Asyn

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Re: avast throwing blue screens when playing the game grand chase
« Reply #14 on: August 13, 2012, 06:31:46 PM »
Philippines.

Well, you should have access then.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0