Author Topic: New.  (Read 6016 times)

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rkosdestinyx

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New.
« on: September 07, 2012, 08:11:21 PM »
I'm not for sure what to do,  so heres my dilema I purchased Avast pro 7 today, i recieved my email  and then proceeded to get an error ( which is attached)  and now i can't download, or do anything avast without it freezing now i spoke to the avast people today, and they said  that they would have to, remotely connect to my computer, and install a program, ( that they have) and  they would be able to fix it. ( i didn't feel comfortable with doing that btw!)  Any help is greatly appreciated

Thank you

Offline Pondus

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Re: New.
« Reply #1 on: September 07, 2012, 08:17:38 PM »
what antivirus did you have before avast?
did you uninstall it before installing avast?
have you run the vendors removal tool to clear any leftover files that may conflict?

rkosdestinyx

  • Guest
Re: New.
« Reply #2 on: September 07, 2012, 08:31:46 PM »
 Right, now i have Avast free antivirus, and no i didn't i just tried to upgrade,  what is the vendors removal tool?

 

Offline Pondus

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Re: New.
« Reply #3 on: September 07, 2012, 08:33:40 PM »
and what did you have before avast ?


Uninstallers – Security Software - http://singularlabs.com/uninstallers/security-software/

rkosdestinyx

  • Guest
Re: New.
« Reply #4 on: September 07, 2012, 08:37:52 PM »
Before Avast i believe i had Norton.


Is that link for me?

Offline CraigB

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Re: New.
« Reply #5 on: September 07, 2012, 08:42:57 PM »
Before Avast i believe i had Norton.


Is that link for me?
Yes the link Pondus provided you has removal tools for most anti-viruses, please run the neccessary tools first before re-installing avast, remember to download and save the version of avast you require first before removing your current copy.

rkosdestinyx

  • Guest
Re: New.
« Reply #6 on: September 07, 2012, 09:15:24 PM »
Which avast do i do? the 5.0 or 6.0?

Arizona

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Re: New.
« Reply #7 on: September 07, 2012, 09:18:59 PM »
Avast 7.0.1466

rkosdestinyx

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Re: New.
« Reply #8 on: September 07, 2012, 09:25:45 PM »
 I don't see it. i'll do this tonight... when i have more time. i have tomorrow off from work. so ill be doing this tonight. Thanks.


* I only, see  avast 4.8,  5.0, and 6.0.

Arizona

  • Guest
Re: New.
« Reply #9 on: September 07, 2012, 09:29:33 PM »

rkosdestinyx

  • Guest
Re: New.
« Reply #10 on: September 07, 2012, 09:35:21 PM »
I  already have it downloaded. I can't delete though my current version,  and i know from previous programs it'll say,  you already have the current version etc etc.

rkosdestinyx

  • Guest
Re: New.
« Reply #11 on: September 07, 2012, 09:38:18 PM »
 It won't download.  An Error occured, 0  (00000000)
last performed, operation was
spawwing.

rkosdestinyx

  • Guest
Re: New.
« Reply #12 on: September 07, 2012, 09:42:41 PM »
http://singularlabs.com/uninstallers/security-software/
^ in that link,  there isn't an avast 7.0.

so which one do i do?

Offline DJBone

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Re: New.
« Reply #13 on: September 07, 2012, 09:57:00 PM »
http://singularlabs.com/uninstallers/security-software/
^ in that link,  there isn't an avast 7.0.

so which one do i do?
You need to download and execute the uninstall utility for Norton. Because there are some leftovers. Don't forget to restart your PC after that.

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Arizona

  • Guest
Re: New.
« Reply #14 on: September 07, 2012, 10:04:55 PM »
http://www.avast.com/en-us/uninstall-utility
This is for all avast uninstall